Real Time Reports help track the status of the campaigns being run. With the help of these reports, you can track the status of calls on parameters such as completed calls, converted calls, no replies, etc.
You can extract reports to gauge the performance of the agents. With the help of these reports you can know how each of your agents is doing and improve the ones that are not reaching the benchmark set by you.
A comprehensive report that helps track the status of calls such as pending, completed, not interested, etc.
Extract reports to know the status of calls based on geographical locations of the customers or call receivers.
Get hourly reports on status of calls. This is especially helpful when monitoring short-term campaigns.
The monthly reports help track progress of campaigns. If the pace of calls is slow, the pace can be picked up with correctional steps.
Agent Wise Reports help delegate calls amongst various agents. The status and progress on the allotted scope can then be tracked through these reports.
In case of multiple dialer centers, you can extract reports for each location. This will help you monitor the productivity of various centers.