Post call surveys help gauge the callers’ satisfaction with the resolution provided, the manner they were dealt with, and their expectations. Such information is very important and forms the basis for companies to make changes to their call center trainings and the way they operate.
Feedback is crucial for improvement and maintaining the customers. With Office 24x7 you can obtain feedback from the caller through an IVRS. Caller response such as quality of call on a numeric scale or objective responses such as ‘YES’ or ‘NO’, etc. can be recorded with the help of keypad extension.
Integrate surveys with Voicemail to record the caller feedback. The customer is free from the need to type anything, a simple voice response suffices.
Short URLs help collect unique information most efficiently. They eliminate the possibility of the same user responding multiple times and work with the simple system of an SMS that can be sent to the customer after the call is over.
Once the call is complete, the customer receives a message with instructions to give a missed call on the given numbers to have their feedback and opinion registered.