Post Call Survey

outbound post call survey

Feedback IVRS

Feedback is crucial for improvement and maintaining relations with the customers. With Office 24x7 you can obtain feedback from the callee through IVRS. Responses regarding quality of call, on a numeric scale or objective responses such as ‘YES’ or ‘NO’, etc. can be recorded with the help of keypad extension.

outbound feedback ivrs
outbound voicemail integration

Voicemail Integration

Integrate surveys with Voicemail to record the callee feedback. The customer is free from the need to type anything, a simple voice response suffices.

SMS With Short URL Integration

Short URLs help collect unique information most efficiently. They eliminate the possibility of the same user responding multiple times and work with the simple system of an SMS that can be sent to the customer after the call is over.

outbound sms with short url integration
outbound through missed call

Through Missed Call

Once the call is complete, the customer receives a message with instructions to give a missed call on the given numbers to have their feedback and opinion registered.