Feedback is crucial for improvement and maintaining relations with the customers. With Office 24x7 you can obtain feedback from the callee through IVRS. Responses regarding quality of call, on a numeric scale or objective responses such as ‘YES’ or ‘NO’, etc. can be recorded with the help of keypad extension.
Integrate surveys with Voicemail to record the callee feedback. The customer is free from the need to type anything, a simple voice response suffices.
Short URLs help collect unique information most efficiently. They eliminate the possibility of the same user responding multiple times and work with the simple system of an SMS that can be sent to the customer after the call is over.
Once the call is complete, the customer receives a message with instructions to give a missed call on the given numbers to have their feedback and opinion registered.