Reports & Analytics

outbound reports

Real Time Reports

Real Time Reports help track the status of on-going campaigns. Monitor the status of calls made by the agents on parameters such as completed calls, converted calls, no replies, etc.

outbound reports and analytics
agent performance reports

Agent Performance Reports

Extract reports to gauge the performance and efficiency of your agents. With the help of these reports you can know how well each agent is doing. Use the information to adopt corrective actions to improve performance of the ones that are not reaching the benchmark set by you.

Call Status

A comprehensive report that helps track the status of calls such as pending, completed, not interested, etc.

outbound call status
outbound geographical

Geographical

Extract reports to know the status of calls based on geographical locations of the customers or call receivers.

Hourly

Get hourly reports on status of calls. This is especially helpful when monitoring short-term campaigns.

outbound reports
outbound monthly

Monthly

The monthly reports help track progress of campaigns. If the pace of calls is not meeting the projected numbers, the pace can be corrected with necessary steps.

Agent Wise

Agent Wise Reports help delegate calls amongst various agents. The status and progress on the allotted scope can then be tracked through these reports.

agent wise
outbound location wise

Location Wise

In case of multiple dialer centers, you can extract reports for each location. This will help you monitor the productivity of various centers.

List Wise

Office 24x7 helps you maintain multiple lists for callee database. You can draw list-wise reports to know the progress made on each list.

outbound list wise
outbound campaign wise

Campaign Wise

Campaign-wise reports are available, which can further be broken into specific parameters. These are especially helpful to know the overall status of the campaign and success of the campaign.

Custom Reports

Enjoy the flexibility of choosing the parameters that are most relevant to your query and get custom reports as per your requirements.

outbound custom reports