Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …
A CRM system is crucial to the success of any business. It is the driving force behind business growth. It supports connecting with your customers across all major touchpoints. …
Customers are increasingly interacting with Interactive Voice Response (IVR) systems across a variety of industry verticals. Cloud technologies enable enterprises to implement new-age IVR solutions without incurring significant upfront …
Many businesses have started using cloud telephony software for enhanced communication with customers. It not only improves business communication but also offers a great customer experience which is one …
Lead Acquisition is one of the most important aspects of a business, however it is not easy. Especially, when it comes to B2B lead generation, there are a lot …
Cloud telephony is the next-generation technology being adopted by businesses these days. Business communication is now much easier than it was before with the use of cloud telephony. For small businesses, …
IVR systems have become so popular these days. Businesses of different industries, sizes, and types have started utilizing IVR systems in their call centers. Traditionally, call centers would employ …
Most of the businesses opt for email marketing as a way to communicate with their customers. Right from sending out the company updates to informative content, email marketing is …
In today’s world, communication is important. It is dynamic with technology and technological advancements. One such technology that is gaining popularity is voice broadcasting. Businesses want to reach the masses …
Marketing automation- a new trend in the market. It is not just a passing cloud, rather it is something that is going to stay. It is important for the …
