IVR calling systems have become so popular these days. Businesses of different industries, sizes, and types have started utilizing IVR systems in their call centers. Traditionally, call centers would employ live operators …
Our lives have been drastically altered as a result of the outbreak of the COVID-19 pandemic, which has provided us with a number of valuable life lessons as well …
With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup a call center …
In today’s world, communication is important. It is dynamic with technology and technological advancements. One such technology that is gaining popularity is voice broadcasting. Businesses want to reach the masses …
The year 2022 has come to an end, and boy, was it ever an eventful one. Even though there is still a very long way to go, the globe …
Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …
Keeping track of sales transactions while also prioritizing them, organizing them, and doing analysis on them all at the same time is a very difficult task. On top of …
A CRM system is crucial to the success of any business. It is the driving force behind business growth. It supports connecting with your customers across all major touchpoints. This includes …
Spam traps, spam trigger phrases, and anti-spam regulations are perpetual concerns for everyone engaged in email marketing. It is become an art form to craft emails in such a …
In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …
