Sales CRM (Customer Relationship Management) software is a tool designed to help businesses manage and optimize their customer interactions and relationships. It is a central platform for storing customer …
Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …
Cloud telephony is the next-generation technology being adopted by businesses these days. Business communication is now much easier than it was before with the use of cloud telephony. For small businesses, …
Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …
A cloud phone system is the digital version of a phone system that is installed on-site. They come with a number of modern features that make it easier to …
Lead nurturing has to be a part of your sales process if you want to get higher-quality leads and make your sales funnel much more effective. This is a …
Do you realize that the majority of the duties included in the sales process are repetitive and consume a significant portion of the sales representative’s time? The reality is …
IVR calling systems have become so popular these days. Businesses of different industries, sizes, and types have started utilizing IVR systems in their call centers. Traditionally, call centers would employ live operators …
Our lives have been drastically altered as a result of the outbreak of the COVID-19 pandemic, which has provided us with a number of valuable life lessons as well …
