Build a better and automated inbound and outbound call center. Get a brand-dedicated single virtual number or separate numbers for different countries with the communication automation solutions to simplify, run the inbound and outbound business communications smoothly across the globe.
Initiating an outgoing call gets quicker with the communication automation software. The advanced dialing methods - Preview, Predictive, and Progressive - make the dialing process more smart and conversion-oriented. Initiate outbound campaigns based on an agent skills and customer availability to enhance business performance, maximize ROI and amplify agents' productivity.
Create inbound customer communication processes based on business locations, divisions, and departments. Configure your own multi-level IVR flow with drag-and-drop, play recorded messages, hold-on music, and schedule time-based activities. Add intelligent call routing methods based on company's branch, business timings, agent availability or skills, sticky agent to divert calls. Communication Automation makes it pleasant for customers to reach you and improve operational efficiency.
Create your own business-specific, nested IPBX conferences to reduce time to collaborate, resolve issues faster and make decisions based on mutual consent. Track the details and recordings of the calls and ensure timely service to customers. Improve your internal communication processes with the communication automation CRM.
Prepare and automate multiple communication flows to reach customers after every interaction. Set up post-call surveys, forms through SMS with short URL, Email or IVR call to capture customer feedbacks more precisely. Ensure better services are delivered to the customers and overall customer satisfaction is improved.
Establish a professional and organized communication system through a powerful assembly of all multi-channel communication tools present in one place. Use SMS, Email, Conference, Internal Chat, Outbound Dialers, Click-to-call, Missed Call, IVR with Email or SMS, and lead management tool to reach customers and internal stakeholders instantly. Strategize and customize the communication flow for better outcome.
Agents can review complete customer information including past history, interactions in one screen to tailor their approach and deliver personalized customer experience, every time. Easy call transfer process to senior agents, managers reduces resolution time and increases operational efficiency. Integrate our Agent CTI with your CRM solution and transform your teams to an agile taskforce.
Managers and C-Suite employees can track agents' performance based on their hierarchy. Through Barging, Snopping, and Whispering monitoring options, managers can interact directly with agents without disturbing customers or speak to a customer and take charge of a call to deliver accurate information, minimise issue generation, maximise service delivery quality and conversions.
Integrate your CRM data, features in communication automation manager easily to add more flexibility to your business ecosystem. Use powerful gamut of multi-channel services like Click-to-call, Click-to-dial, Agent CTI etc. in your CRM and download call data from our interface to reduce recurring costs on call reports and generate more ROI.