Use one brand-dedicated virtual number(s) (available in Mobile, Landline or Toll-Free formats) or take multiple virtual numbers for each country to simplify, automate and run all your inbound and outbound communication processes, across the globe.
Pick any of the popular outbound dialing methods (Preview, Predictive, Progressive) to make the dialing process more smart and conversion-oriented. Initiate outbound campaigns based on an agent, customer availability to enhance business performance and maximize ROI. Amplify agents' productivity and brand advocacy.
Create inbound customer communication processes based on business locations, divisions, and departments. Configure your own multi-level IVR flow with drag-and-drop, play recorded messages, hold music, and schedule time-based activities. Add intelligent call routing methods based on company's branch, business timings, post office hours, agent availability or skills, new or existing customer, or sticky agent to divert calls through process automation and improve operational efficiency and give more convenience to your customers.
Create your own business-specific, nested IPBX, conferences to reduce time to collaborate, resolve issues faster and make decisions based on mutual consent. Track the details and recordings of the calls to improve your internal communication processes.
Prepare and automate multiple communication flows to reach customers after every interaction. Set up post-call surveys, forms through SMS with short URL, Email or IVR call to capture customer feedbacks more precisely and deliver better service for driving overall customer happiness.
Establish a professional and organised communication system through a powerful assembly of all multi-channel communication tools present in one place. Use SMS, Email, Conference, Internal Chat, Outbound Dialers, Click-to-call, Missed Call, IVR with Email or SMS, and lead management tool to reach customers and internal stakeholders instantly. Whatever business scenario you are facing, you can customise your communication flow any time and adjust your strategies to adapt to market changes.
Agents can review complete customer information including past history, interactions in one screen to tailor their approach and deliver personalised customer experience, every time. Easy call transfer process to senior agents, managers reduces resolution time and increases operational efficiency. Integrate our Agent CTI with your CRM solution and transform your taskforce to a more modern and agile taskforce, who will be better equipped to tackle real-world situations.
Managers and C-Suite employees can track agents' performance based on their hierarchy. Through Barging, Snopping, and Whispering monitoring options, managers can interact directly with agents without disturbing customers or speak to a customer and take charge of a call to deliver accurate information, minimise issue generation, maximise service delivery quality and conversions.
Integrate your CRM data, features in Communication Manager easily to add more flexibility to your business ecosystem. Use powerful gamut of multi-channel services like Click-to-call, Click-to-dial, Agent CTI etc. in your CRM and download call data from our interface to reduce recurring costs on call reports and generate more ROI.