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Call Masking and Call Patching with Office24by7

Enable Customers and Employees to Reach Each Other in Real-Time

Empower customers to connect with employees or third-party vendors and vice versa through web app, website, or mobile app.

Click to Call

Click-to-Call

Call customers from within third party apps. Enable website visitors to call a pre-assigned number by integrating a cloud calling widget into website. Allow customers and agents to connect via mobile app.

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Click-to-Dial

A button on the dashboard that opens a dialer with a click. They can call a new number not in the database by dialing manually. Through API integration, agents can use existing CRM tool.

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Agent CTI

Agents make and receive calls from their computers with click-to-call and click-to-dial buttons. Agents get information about callers, and their accounts, open cases, or call history.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.

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Connect Customers with Employees in Real-Time in any Business Scenario

Create new customer experiences by enabling interactions in real-time with your frontline staff – sales, support, field service, and field delivery agents – and third-party vendors.

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Deliveries, Cab Rides, and Directories

Allow customers to reach drivers, delivery executives, or vendors and vice versa through click-to-call and click-to-dial buttons.

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CRM

Through a click-to-dial CTI for CRM extension, allow sales representatives to quickly dial phone numbers of contacts in third-party CRMs.

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Callback Request

Allow visitors to connect with you directly from your website with click-to-call button. Allow visitors to request a callback.

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Order Confirmation and Delivery Rescheduling

Trigger an automated call with IVR input to confirm orders by customers who choose, say, cash-on-delivery payment mode.

Office24by7 Communication Features

Comprehensive set of features for call patching and call masking.

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Number Selection

Virtual numbers – mobile, landline or toll free – for both parties when call patching.

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Call or Number Masking

Protect identities of both parties when call patching. Convey a local business presence with a local number masking your business or helpline number.

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API Integrations

Build call patching facility in your mobile or web apps.

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Call Recordings and Call Logs

Capture recordings of calls as well as log all incoming and outgoing calls.

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Call Transfer

Transfer calls internally via IP PBX and EPBX.

Multi-channel-Communication

Multi-channel Communication

Allow agents to interact with customers over several communication channels.

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CRM Integration

Agents can make and attend calls right from sales software and avoid switching between systems.

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Agent Performance Tracking

View agents’ activities and day’s progress in real-time. Allow supervisors to listen to customer-agent interactions in real time.

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Manual (Outbound) Calling

Agents call contacts or dial a number not in contacts manually.