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smart ivr

SMART Operator is called as Cloud Telephony and Call/Contact Center Solution though. Office24by7 has designed uniting the features more than a Cloud Telephony. With this, uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle. In simple words, it automates the complete communication of all employee roles of an Organisation as we have given high probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc. Enabled API provision to integrate third-party tools to favour the business. Our SMART Operator allows even to use as cloud PBX (Private Branch Extension) with-in the Organisation.

As per the customer business need either the below solutions are operative.

  • Inbound Call Center Solutions
  • Outbound Call Center Solutions
  • Blended Call Center Solutions

We give provision to Organizations who chooses Cloud set up at initial stage and would like to move to On-Premise while scaling up the business. We extend our support even in case of business expansion in multiple locations as our branch offices are positioned pan India. Most of the Companies provide the Missed-Call, IVRS, Dialer SMS, Email and Short URL services and Call Center Solution set-up individually. Whereas, Office24by7 provides integrated solutions under single plat-form.


Number Selection

  • Virtual Number
    • Landline Number
    • Mobile Number
    • Toll-free Number


  • Welcome IVR
  • Time Based IVR
  • Caller Based Activities
  • Multilevel IVR
  • Programmable Extensions
  • Voicemail Integrations
  • Audio Store
  • TTS Integration
  • Integrate Your Own Voice
  • Circle Wise IVR

Data Management

  • Campaign & List management
  • Data Upload (Copy-Paste and File Upload)
  • Block list and White list
  • Contacts and Groups
  • NDNC filter
  • Schedule announcement for greetings/wishes
  • Contact Database | Customer Data

Call Routing

  • Automatic Call Distribution (ACD)
  • Time / Day based Routing
  • Skill Based Routing
  • Priority Routing
  • Sticky Agent
  • Queue / Duration / Count Message


  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

Agent CTI

  • Internal External Chat
  • Agent module
  • CTI Screen pop up
  • Agent wise Scripting
  • CRM Integrations
  • Management
  • Call Recording
  • conference
  • Snopping | Barging | whispering
  • Popup Customer Details

Post Call Survey

  • Feedback IVRS
  • Voicemail Integration
  • SMS with shorturl
  • SMS with missed call numbers

Reports & Analytics

  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
  • Custom Reports


  • Agent Performance Feedback (Hourly | Weekly | Monthly | Custom)
  • Agent to Agent comparision Notification (Hourly | Weekly | Monthly | Custom)
  • Call Summary Notification (Hourly | Weekly | Monthly | Custom)
  • Payment Notification
  • Service Notification
  • Renewal Notification
  • Campaign Based Notification

Work Flow



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