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IVR Software by Office24by7

Interact with Customers and Route Calls effectively

Provide personalized experience to customers when they reach on business number.

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Number Selection

A cloud-based number – not associated with a direct telephone line – to receive calls and forward to regular numbers and destination apps. Select local, mobile, or toll-free number. Select local to convey a local business presence. Select toll-free to enhance brand image and avoid cost to callers; choose also for on-premise deployments and forward calls to PRI line.

Interactive Voice Response (IVR)

Set up a direct, single level, or multi-level IVR for acting as a virtual receptionist that can start answering calls round the clock, handling customers’ general queries with automated and pre-planned coherent responses, and transferring to internal teams where needed. Provide callback option during non-business hours and address customer queries when business resumes.

office24by7
office24by7

Audio Library

A central place to store welcome greeting, main menu greeting, and sub-level IVR prompts. Also store other greetings such as for waiting, after-hour, voicemail, holiday closures, and many others. Upload pre-recorded custom messages for any segment of the IVR. Or record messages on the spot from anywhere after receiving a call. Or type in menu instructions and messages.

Routing

Send calls to right agents and better manage and respond to callers. Automatically route calls to an appropriate queue of agents based on location, date, and time. Reduce human intervention and help customers reach the right departments. Never miss a call for any reason whatsoever. Connect callers returning within a specified time to the same set of agents accordingly.

office24by7
office24by7

Queue Management

Deal with higher volume of calls when agents are unable to take calls with queues and transferring to available agents. Enhance customer experience by minimizing wait time in call queues. Minimize risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly amongst agents. Play personalized messages to callers in queue.

Streamlined Distribution

Distribute calls from a queue to a team of agents that are serving the queue based on a pre-set method by yourself. If agents are unavailable or unable to take calls, direct the calls to the next available agent. When agents leave their desks, direct calls to their mobile numbers. Also, record and track calls for better subsequent engagement within your team and customers.

office24by7
office24by7

Post Call Survey

Send a pre-recorded automated survey voice call with IVR to collect callers’ feedback and gauge their satisfaction with the interaction they had with the agent. Calculate agent-level score and Net Promoter Score (NPS). Act quickly on surveys rated for poor service and address unhappy customers. Identify training gaps and provide focused customer experience training.

Reports and Analytics

Actionable analytics is vital for your company’s success. With our IVR solution, eports and analytics helps managers keep track of their campaign. This helps calculate the efficiency and success of a Company. They are a great means of looking back and deciphering where your efforts are resulting in success or identify weak points, which could be improved to succeed.

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Use-Case Scenarios

Leverage bleeding-edge IVR built to streamline your operations.

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Virtual Receptionist

Deploy a smart call attending platform to help you with handling calls from your customers. Built with the best-in-class technology, IVR software by Office24by7 is a one of its kind offering for brands.

For brands that are looking to streamline their call answering, we have left no stone unturned to ensure great customer satisfaction and lower costs. From IVR greeting to call recording, it’s all easy to use!

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Inbound Call Center

Implement our suite of IVR software and telephony system to create an efficient telephony system for catering to calls and requests from your customers. Use features like click-to-call and missed call service to serve your customers well.

Save loads of cash that is normally spent as set-up costs and maintenance. With Office24by7, you get access to a full-fledged inbound call center, designed and tailor-made for you!

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Blended Call Center

By using the best-in-class tools and software provided by Office24by7, you can streamline your call operations in a very efficient manner. Manage outbound calls to perfection by using the industry-best routing features and call distribution capabilities.

With Office24by7, you are able to use technology and minimise idle time for your agents across the floor. Never worry about interoperability anymore, it’s all covered!

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Voice Broadcasting

With our industry-best IVR software and services, we help you to master voice broadcasting and make the most out of it. By using IVR telephony, you can add a new dimension to your engagement with the customers from various demographics.

Gathering feedback from customers with surveys is also hassle-free. As we improve routing and distribution of calls for your agents, you can focus on reaching the next level.

Our pricing plans

Get access to the best tools to streamline your communication, marketing, and sales created by Office24by7. Check out the pricing plans and get in touch!

Unlimited Plan

₹ 1,250/User/Month
billed at ₹ 15,000/Year
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming Call Cost – 0
  • Channel/User – 1
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now

Enterprise Plan

Free *
billed at ₹ 0/Year
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming Call Cost – Based on Top-up
  • Channel/User – 1
  • Addl. User – ₹ 500/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now
*Number cost will be applicable

Unlimited Plan

₹ 1,500/User/Month
billed at ₹ 9,000/Half-Yearly
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming Call Cost – 0
  • Channel/User – 1
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now

Enterprise Plan

Free *
billed at ₹ 0/Half-Year
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming Call Cost – Based on Top-up
  • Channel/User – 1
  • Addl. User – ₹ 600/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now
*Number cost will be applicable

Unlimited Plan

₹ 1,500/User/Month
billed at ₹ 4,500/Quarterly
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming Call Cost – 0
  • Channel/User – 1
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now

Enterprise Plan

Free *
billed at ₹ 0/Quarterly
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming Call Cost – Based on Top-up
  • Channel/User – 1
  • Addl. User – ₹ 500/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now
*Number cost will be applicable