Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Engage customers at scale with a self-service IVR system used by the
Provide personalized experience to customers when they reach on
A cloud-based number – not associated with a direct telephone line – to receive calls
and forward to regular numbers and destination apps. Select local, mobile, or toll-free number.
Select local to convey a local business presence. Select toll-free to enhance brand image and avoid
cost to callers; choose also for on-premise deployments and forward calls to PRI line.
Set up a direct, single level, or multi-level IVR for acting as a virtual receptionist
that can start answering calls round the clock, handling customers’ general queries with automated
and pre-planned coherent responses, and transferring to internal teams where needed. Provide
callback option during non-business hours and address customer queries when business resumes.
A central place to store welcome greeting, main menu greeting, and sub-level IVR
prompts. Also store other greetings such as for waiting, after-hour, voicemail, holiday closures,
and many others. Upload pre-recorded custom messages for any segment of the IVR. Or record messages
on the spot from anywhere after receiving a call. Or type in menu instructions and messages.
Send calls to right agents and better manage and respond to callers. Automatically route
calls to an appropriate queue of agents based on location, date, and time. Reduce human intervention
and help customers reach the right departments. Never miss a call for any reason whatsoever. Connect
callers returning within a specified time to the same set of agents accordingly.
Deal with higher volume of calls when agents are unable to take calls with queues and
transferring to available agents. Enhance customer experience by minimizing wait time in call
queues. Minimize risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute
call workload fairly amongst agents. Play personalized messages to callers in queue.
Distribute calls from a queue to a team of agents that are serving the queue based on a
pre-set method by yourself. If agents are unavailable or unable to take calls, direct the calls to
the next available agent. When agents leave their desks, direct calls to their mobile numbers. Also,
record and track calls for better subsequent engagement within your team and customers.
Send a pre-recorded automated survey voice call with IVR to collect callers’ feedback
and gauge their satisfaction with the interaction they had with the agent. Calculate agent-level
score and Net Promoter Score (NPS). Act quickly on surveys rated for poor service and address
unhappy customers. Identify training gaps and provide focused customer experience training.
Actionable analytics is vital for your company’s success. With our IVR solution, eports
and analytics helps managers keep track of their campaign. This helps calculate the efficiency and
success of a Company. They are a great means of looking back and deciphering where your efforts are
resulting in success or identify weak points, which could be improved to succeed.
Power-packed features to streamline inbound communications.
Inbound communication with single number – local, mobile, or toll-free number.
A virtual number lookings as a local landline number showing local presence.
Use a virtual mobile number that appears as a usual 10-digit mobile number.
Virtual number in the (1) 800-XXX-XXXX form that does not cost callers.
Forward calls to desired numbers and destination apps with existing numbers.
Set welcome or greeting message and change it anytime as per convenience.
Multiple layers of IVR to better service callers with no human intervention.
Forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Callers can leave voicemails that can be retrieved later by your agents.
Time-based scheduling of IVR menus and messages for seamless experience.
Upload .MP3 or .WAV files to streamline the working with IVR for agents.
Record calls between agents and customers for insights and compliance.
Create audio files with text-to-speech for boosting efficiency in your team.
Route calls based various factors such as agents’ status and working hours.
Route calls based on agents’ weighted scores on language and skills factors.
Route calls to the agents or teams based on priority and other parameter.
Route calls of a customer to agents that have previously spoken with them.
Route on-hold calls based on wait time and manage callers’ time efficiently.
Inform callers of their position in the waiting queue to keep them engaged.
Play pre-set music to callers on hold and improve CX by multiple folds.
Engage waiting callers with pre-set audio message on products or services
Distribute calls based on telephone numbers and IVR options among agents.
Distribute calls in a preset order or sequence until someone picks up.
Sent new calls to next available agent in the loop for even distribution.
Ring all available agents simultaneously and assign to whoever picks up first.
Distribute the calls among the agents with fewer calls and drive efficiency.
Gather feedback with responses such as ‘YES’ or ‘NO’ using phone keypad.
Integrate surveys with voicemail andrecord their feedback without typing.
Send an SMS with short URL linking to survey form and track the response.
Send SMS and ask callers to give a missed call to register their feedback.
Monitor campaigns and agents in real time with our intuitive dashboards.
Empower managers to measure and improve the performance of your agents.
Track status of calls such as pending, completed, and not interested, etc.
Track status of all calls based on geographical locations of your callers.
Track status of calls on hourly basis, especially for short-term campaigns.
Track progress of campaigns and take correctional steps whenever needed.
Delegate calls among your agents and track the progress very effectively.
Monitor productivity of multiple IVR centers with location-wise reports.
Leverage bleeding-edge IVR built to streamline your operations.
Deploy a smart call attending platform to help you with handling
calls from your customers. Built with the best-in-class technology, IVR software by
Office24by7 is a one of its kind offering for brands.
For brands that are looking to streamline their call answering, we have left no stone
unturned to ensure great customer satisfaction and lower costs. From IVR greeting to
call recording, it’s all easy to use!
Implement our suite of IVR software and telephony system to create
an efficient telephony system for catering to calls and requests from your
customers. Use features like click-to-call and missed call service to serve your
Save loads of cash that is normally spent as set-up costs and maintenance. With
Office24by7, you get access to a full-fledged inbound call center, designed and
tailor-made for you!
By using the best-in-class tools and software provided by
Office24by7, you can streamline your call operations in a very efficient manner.
Manage outbound calls to perfection by using the industry-best routing features and
call distribution capabilities.
With Office24by7, you are able to use technology and minimise idle time for your
agents across the floor. Never worry about interoperability anymore, it’s all
With our industry-best IVR software and services, we help you to
master voice broadcasting and make the most out of it. By using IVR telephony, you
can add a new dimension to your engagement with the customers from various
Gathering feedback from customers with surveys is also hassle-free. As we improve
routing and distribution of calls for your agents, you can focus on reaching the
Get access to the best tools to streamline your communication, marketing, and sales
Office24by7. Check out the pricing plans and get in touch!
Industry-best Office Automation Crafted with incredible expertise and powered with bleeding-edge technologies!