Office24by7 is the subsidiary of Striker Soft Solutions which have been designed to help all segments of an Organizations to manage complete call solutions, to automate internal communications in terms of voice and text, cost reduction minimizing human intervention. It address all the needs of the business and deploy entire technical requirements to meet every business goals with the apt combination tools to enhance business progress in terms of customer walk-ins and retention.
Office24by7 vision is to establish, maintain and to expand customer relationship on a long term to accomplish company goals.
Office24by7 has come up with Cloud and In-Host solutions to address all businesses and market needs.
Products offered by Office24by7 are categorized under three segments:
All small and large scale business can use Office 24by7 as it provides the best call management solutions. This is not business specific as each and every business do require call management system to manage, track, analyses and record calls to make sure not to miss a single business lead to progress. Almost all industry types like Real Estate, Health Care, Hospitals, Tours and travels, Education and Financial Institutions etc. can use Office 24by7.
All business types do require a call management solutions to interact or to communicate with their clients to enhance and to improve business. All Solutions provided by Office 24by7 are cloud based that can integrate with any CRM. This single integrated and configured platform does not require any PBX or phone system for an interaction and automatically populates client details or information for the business contributing a healthy interaction with customers.
Solutions of Office 24by7 is cost effective as it does not require hardware or software installation and business does not need to put up additional automation costs while scaling up.
Office 24by7 provides complete data management services along with real time reports and analytical to help businesses to track the performance scale of departments involved and to overview all activities on a single platform saving time and resources.
Communication plays a major role in enhancing a business, not only for interacting business to customers but within the business also. The best channel for communication is telephony that happens maximum over a simple device called phone. Thus, for any business, missing a phone call, is equal to missing a potential opportunity. In order to ensure businesses not to miss a prospective, and to value your money, Office 24by7 have come up with cloud based Contact Centre solutions saving time in terms of data management by providing all customer details and information with simple pop ups for agents to have a healthy interaction with customers. As the solutions of Office 24by7 are cloud based, it reduces installation and infrastructure costs saving resource providing analytical calculations of your business.
The contact center or customer service oriented services runs only on calls. The old traditional call management system through EPABX is not an easy task. So Office 24by7 have come up with complete 360 degree cloud based contact center solutions where solutions are built devoid of hardware installation saving time and resources for the business.
Office 24by7 is an innovative product of Striker Soft Solutions, leading cloud based telephony service provider, incepted in the year 2009, since then pioneered in serving the clients providing various solutions in text and voice arena and have succeed in acquiring 3000 clients across all industry types. This growth we are able to achieve by promising and handling all our client’s data safe and securely. We promise as your cloud telephony service provider never to sell or misuse your personal and business data. We will never want to ruin our reputation as well as our revenue and customers trust which is above all.
Office 24by7 as a team ensures customers data security devoid of departments. We are built up to serve our client’s needs and to ensure service satisfaction and business upscale progress. In case of any queries or suggestions or registering your valuable feedback, we are at your service to hear from you 24by7.
Kindly drop your mail to firstname.lastname@example.org
Our services cover nationally across all major cities.
Office 24by7 is highly reliable ensuring minimum to zero downtime and delivers communications through the most available and possible networks.
SaaS is a part of Cloud Computing software and it formed the most flexible trend in business eliminating installation, maintenance and upgrade drawbacks to that of premise based or non-premise based software systems. SaaS has become the right solution over the past few years due to its scalability, reliability and Cost effectiveness.
Very much sure, Office 24by7 is the best option to host multiple branches and offices at multiple locations.
Office 24by7 offer cost effective, highly reliable and scalable solutions, hence the price is nominal. Kindly contact our sales team for further clarifications.
Yes, we are compliant with the TRAI regulations.
To get started with Office24by7, we require you to provide KYC (Know Your Client) documents, it is the process of a business identification to verify the clients interested in getting associated with it.
Below said are the following which we require in the form of KYC documents to check for your company’s authentic nature:
We always wanted to help you in your business. To know all the functions and features, we suggest you to activate our demo account that is designed with hassle free registration process by providing minimal details for trial and error purpose which gets activated instantly in few seconds and is valid for 3 days. After the trail period, the account gets activated automatically and instantly into a valid Office24by7 account.
When you finally interested in getting associated with Office24by7, choose a suitable plan, purchase and add credits through payment gateway methods and start communicating and progressing your business instantly.
But make sure to provide KYC documents in 7 days upon your account activation or your account would be temporarily suspended and upon verification of KYC documents, it gets activated.
We value your time and money involved in business growth and thus we promise never to let our customers business go down. We have an uptime of 99.9% of uptime services as we are well versed in service provider and server redundancy and at the same time providing all vertices and possibilities in no time estimating downtime to zero.
Cloud based services refers to any application, servicers or resources that are made available via internet without hardware installation. All the data can be saved securely on to the Cloud.
Below are the advantages of Cloud based services that are must for a business to scale up:
Our Cloud based services are feasibly scalable to any extent where a business can expand infrastructure to that of requirements with technically advanced Cloud based features waving off hardware installation costs. The companies can save minimum of 30% of expenses on an average by shifting to Cloud, when compared with that of any service provider, Striker’s is the most cost effective.
As all the solutions provided are Cloud based, you can work anytime and from anywhere. It offers the flexibility of working from home with or without an Internet connection.
Backup and recovery process is simple as all the data are securely saved on to Cloud not on to a physical device.
Office24by7 provides a trail and free Demo account that can be instantly registered and activated online in no time to test and use the offered features to get to know all the available features to your benefit. After completing the trail period of about 3 days, you can very well decide to join hands with us to progress your business in the very best way.
To create Demo account, please follow below instructions:
After the 3 day trial period, your demo account gets converted into an Office24by7 account instantly and automatically. It is of your choice to select a purchase plan, add credits and start using your account. When you decide to get associated with Office24by7, don’t forget to provide KYC documents as soon as possible to keep your account active.
A dashboard is a User Interface provided by Office24by7 where the information is organized and presented in a flexible way to read, process and to interact with the customers instantly. The dashboard notifies all of your current activities like the Login time, number of logins, Total time, complete call history etc.
It means that the agent is available to take incoming calls. The agent can notify ready status simply by clicking on the Ready button at the top.
This feature is used to hang up the call after a conversation.
To Log Out or to shut down the dashboard, simply click on the Log Out button at the top right corner of the dashboard.
A Dialer is a keypad, enrolled with a service number or caller ID as purchased by the organization integrated with CRM.
A dialer can be used to make outgoing calls manually. The customer will receive the call from the service number integrated with CRM as purchased by the Organization.
Upon dialing manually using a Dialer, A new window opens with all customer information. In case of a new client, enter the caller information and save for future reference. You can enter the call status feasibly to follow up or write remarks for future reference to maintain customer data.
Yes, after updating the status in the Caller information, you can send SMS to the customer by clicking the SMS tab. A new page opens with all details, select the sender name and templates from the drop down menu as set by the organization and write the content and click submit to send. Make sure that the SMS content is 160 characters or less. Check for the characters as shown or if the characters are above 160, then it gets calculated as multiple SMS automatically.
Yes, by clicking the email tab next to the caller information. A new page opens, where you should enter information like To, Subject and Message body. Select the From address from the drop down menu as updated by the organization where Reply to and Cc gets automated and click send.
It notifies the number of incoming calls that are in queue for the agent to interact with.
Wrap up is the agent’s time taken period to complete the work associated with the conversation.
The amount of time taken by the agent for updating remarks after an interaction with the customer is wrapped up automatically framing the next caller on track. After completing an interaction, the agent’s status automatically sets in Ready state by default reducing the time between calls.
A state where the agents can stop incoming call flow or can dismiss system automation to make out going call manually.
My Leads notifies the number of leads currently assigned to you by your hierarchy.
You can find the assigned leads by clicking on the number tab next to the My Leads button. A new page opens listing all the assigned leads with phone number, campaign name, List name and preferred Actions to take.
Yes, it is, all you have to do is
The Preview is used to look for the information like Call type, call status, Remarks or previous call history of the particular lead in a detailed manner.
Click to call is a simple option that can be used for call patching. When the agent clicks to call option, it automatically sets the agents status in Ready state and the telephone number automatically gets dialed.
My Follow ups are the leads which are assigned by the agent to follow up or to call on a later date.
By clicking on the Follow ups tab on the dashboard, you will be directed to a new page comprising a list of leads as updated by you to follow up for a later date.
When you want to save a particular lead to follow on a later date or time, click “Is follow up” while entering the Call Status, giving the date and time as needed and click Submit. The lead gets saved in the “Follow Up” bucket and gets notified on the specified date and time.
The Call History gives the complete current call activities like Call start time, end time, call duration and actions to view the particular call activity in a detailed manner.
Web Chat features allows an online exchange of messages in real time and are of two types:
By clicking on the Join Chat in the Web Chat, you can get logged in to the web chat to exchange messages.
By clicking on the Join chat, a fresh web chat window opens and in the bottom click on Web Users to assist web users via messages.
My Account stores the complete individual information and details about an agent as entered by the Organization or supervisor or admin. Agent is not given the option to edit his/her information irrespective to Organization’s knowledge.
Yes, you are allowed to change the Password as per your convenience.
No, you are not allowed to edit the information that gets displayed. Your supervisor/manager or the Organization are authorized to edit.
The leads that are saved by the agents can be viewed in My Contacts.
Yes, you can search for a particular contact. To do so, follow these steps:
To add contact, follow these steps:
The break state notifies the particular agent on break pausing the flow of incoming calls to that particular agent.
The break time interval depends on the parameters set by the supervisor/admin/manager of an organization.
No standard formats as such, it depends on the parameters set by the supervisor/admin/manager of an organization
This is possible only when you call the customer manually using the Dialer pad. While in call, you are allowed to enter the mobile number and simply connect for a conference. The conference inclusion can be done by entering any mobile number with that of your co-employee or another client or superior/manager/supervisor.
Yes, it is, using the feature call transfer, you can transfer the call to another department or to other agent.
No, it is not possible to add your personal email Id or official email Id in any of the fields. Those fields are customized by the supervisor or admin of an organization. If your supervisor/admin/manager gives privileges to do so, then those fields will be accessible.
You will be provided credentials by your supervisor/admin/manager using which you can Login into your account to access agent dashboard
Yes it is, using SMS feature you can send SMS or email to the customer within the call.
A Smart IVR is an advanced proficient solution of Office24by7 that helps in streamlining communication pipelines of an Organization. It is an Incoming call management solution and also known as Virtual receptionist. It is built with unified features to manage and to route calls to desired destinations through a User Interface. It also aids in tracking calls and location of field executives evaluating the productivity, comprehending ROI.
Smart IVR is otherwise known as Virtual receptionist as it is highly robust and advanced that acts just like an office receptionist from a remote location where a PC or desktop would not be possible to place.
It is a Virtual Call/Contact center solution that automates communication on cloud. Basically, Smart IVR is an incoming call management system, which routes callers through Smart IVR, forwarding to their favorable destinations providing varied inputs for swift resolutions. It efficiently takes part in Call routing and Call forwarding managing systems.
SMART IVR is very much flexible to configure varied services that helps in running day to day activities smoothly providing 24/7 business coverage. It is the most advance and robust solution designed to automate complete call communication system of an organization to miss not a single potential lead. It works efficiently in routing calls internally and externally to desired destinations for swift resolutions. This forma a single platform for an automated auto-response communication process reducing human intervention evaluates employee performance and customer satisfaction.
Smart IVR is not a simple IVR; it is the most advance solution that functions with a Virtual Number instantly through a user friendly interface enabling API integration of third-party tools. The function of the Number can be changed, configured with customized features as per needs.
Office24by7 provides a hassle free registration process with which one can sign up for a Demo Account to get to know the transparency of Smart IVR features and its work flow. A Silver Number called a Virtual Number is allotted for a Demo Account which will allow you to route your incoming calls through SMART IVR, forwarding to destined destinations through a UI. You are allowed to upgrade or purchase plan as per needs instantly.
Any type of business from start-ups to large entities or run a contract based services with a group of field executives working remotely can purchase and use SMART IVR solution to automate incoming call communication.
SMART IVR comes with many featured benefits
Virtual Number either in the format of Landline, Mobile and toll-free number can be used to configure Smart IVR. Mobile and Toll-free numbers formatted Virtual Number is generally used as these numbers serve best for incoming call management. Landline formatted Virtual Number is used for facilitating both Incoming and outgoing call management services.
Smart operator is the innovative solution of Office24by7 designed specifically to manage Inbound, Outbound and Blended contact/call center communication.
Smart Operator is also known as Cloud Telephony or Super Receptionist.
Office24by7 has designed Smart Operator more than a Cloud telephony or Super receptionist with all advanced features and techniques viable to track the functionalities of all employees of an Organization of all vertices in a 360-degree angle.
As per the business needs and requirements, the following solutions are operative:
A business can configure SMART Operator solution through a single Virtual Number which can be purchased and activated online by undergoing hassle free process.
Office24by7 provides a hassle free registration process with which one can sign up for a Demo Account to get to know the transparency of Smart Operator features and its work flow. A Silver Number called a Virtual Number is allotted for a Demo Account which will allow you to take a tour of SMART Operator through an UI. You are allowed to upgrade or purchase plan as per needs instantly.
Any type of business from start-ups to large entities can purchase and use SMART Operator solution to automate complete call communication.
Virtual Number either in the formats of Landline, Mobile and toll-free number can configure smart operator solution. Landline number formatted Virtual Number is commonly used for configuring Smart Operator Solutions as it facilitates both Incoming and outgoing call management services.
Business thrive on communication and to communicate a telephone number is highly essential. Office24by7 offers flexibility in choosing a number and activates instantly with the availability of varied services like IVR, Missed call alert, call routing, call forwarding services etc. and is feasible in switching the services at any point of time. The selected number is a Virtual Number in the form a mobile number, landline number or a toll free number.
A Virtual Number looks like a regular telephonic but works in an extraordinary way handling a number of call flow irrespective of volume and distributes widely through predetermined options to the right segments for right resolutions in a fraction. It is connected to a hardware at one place and the services are withdrawn remotely. A virtual number can be a mobile number, landline number or a toll free number.
Virtual Number comes with all additional features where a company can use it for various purposes like Missed call service, Call recording, to install IVRS, to set programmable extensions, queue management, to set queue count messages and call forwarding etc.
Local number is a simple landline number prefixed with the local STD and is highly used for local identification purpose esteeming a personal touch with local customers. The Virtual number in the form of a Local number allows both incoming and outgoing calls.
Office24by7 offers local number in all major cities pan India like Chennai, Hyderabad, Delhi, Kolkata and Mumbai.
A virtual number can be 10 digit mobile number to promote business needs to a great extent as it does not gets unnoticed and does not specify location creating a local identity but specifically allows incoming calls only.
Toll free number is a 12 digit numeric number that is well known for offering varied services in the market rendering the best telecom service for the customers. Call flow via toll free number from the customers are high as the call cost is generally borne by the company to benefit their customers.
Toll free numbers is a virtual number and are distinctly identified with prefix 1800. Toll free numbers can be dialed pan India free of charge for long distance. These numbers are the best source for callers to reach businesses without being charged. Toll free number is very much flexible and reliable for the businesses to advertise one unique number nationwide and is particularly used for customer-service purpose.
Office 24by7 Toll free number is a Virtual number that can handle only incoming calls and capable of functioning without an office, device or equipment and human intervention. This is an automated service integrated with voice mail, call forwarding services and can be coordinated with Missed call, SMS, Long Code service for registering customer opinion and feedbacks.
Office 24by7 Toll free service is a hassle free communication solution, does not requiring an equipment to function. It is very easy and simple to get started for Office 24by7 Toll free service. All you have to do is Sign up for the service, get registered and we will send you user guide and instructions of how to choose and set up service with varied features in no time, and all are configurable via online through UI.
All the solutions provided by Office 24by7 is Cloud based, thus you can start advertising your toll free number immediately after registration.
Yes, we offer free demo service for toll free numbers also. You can take up Office 24by7 free trial offer to know in what way office 24by7 solutions benefits your business.
There are no call bars and specifications as it a digitalized communication channel. Office 24by7’s toll free number can take up any number of calls depending upon your purchase plans. If you want to take up large volume, we are here to help you out with all possibilities.
Office 24by7 provide cost effective toll free number service in wide ranges offering flexibility to change monthly purchase plans, if your billing amount go above monthly minutes then it will be is billed accordingly.
Yes, when you use toll free number for IVRS service then recorded message can be uploaded.
This is a simple feature where all the routed incoming calls from the virtual number like mobile number, local number or a Toll free number are forwarded to right segments or right person or another destination for faster resolutions through IVRS.
IVRS is an automated self-service segment to interact with human without involving a human intervention through DTMF inputs via voice and keypad. A business can customize IVRS according to their requirements to help customers to reach right person or the right department to ensure faster and quick resolutions.
A business scheduling an IVRS menu in accordance to that of time based activities and requirements is called a Time based IVRS.
This is a differentiated activity where the IVRS differentiates the callers to be an existing caller or a new prospective and directs the caller through different menu and to reach right destinations.
Voice mail Integrations are very useful in capturing the voice messages during non-working hours of the company which can be retrieved later to address the issues and to resolve quickly.
The main purpose is to store or upload recorded messages to add personal touch to your business or prerecorded custom messages to the IVRS. The Audio Store features offers flexibility of live recording messages from any location on the spot just by receiving a call.
When a caller calls your business number, the IVRS greets the caller with a welcome message elevating and creating awareness about the business, the caller then made to select option from the predefined set of options.
For instance: Press 1 for Sales, Press 2 for Tech Support and so on. Upon perfect selection, the caller then routed to the right department for right and faster resolutions. If your agent does not answer the call, it automatically ends up in a Voice mail.
To Create and Edit an IVR, follow the below mentioned steps:
The flow builder specifies colors like Green for completed, Blue resembles in progress and Red symbolizes Active node.
You can configure multi levels in an IVR menu and can set call forwarding feature to any desired number.
To edit or close an IVR flow, when you click on the option it changes into red color and two tiny button gets displayed, to edit click the edit symbol button and to close click on the close symbol button.
To update changes or to upload Audio file to be played in an IVR, follow the below instructed steps:
Yes, it is, you can schedule multiple IVRs for different days using time management feature in the options.
If the caller enters the wrong input, the following things can happen in accordance to that of parameters set by you
This possibility depends on the pre-determined options or the flow of IVR created by you.
There are no limitations of how many IVR can be designed in Out-bound, based on the requirement you can customize Caller based Multiple IVRS on a single number but in In-bound only one IVRs can be created.
These are the different types of nodes that can be added in an IVR while creating flow.
Yes, when you don’t want an IVR to play then you can disable it by deactivating the campaign or else you can create an IVR flow
Follow these simple steps to deactivate the campaign
To create a Multi-level IVR, first you should create an IVR and then design an IVR flow accordingly. Follow the below instructed steps to do so.
To upload the sound file to keep your customer entertained or to create your brand awareness while caller on hold, follow these simple steps:
However, you can upload as many files but can activate only one at a time and the uploaded file cannot be heard during the creation of flow.
Note: Make sure that you use only .wav format and the file size less than 8MB.
Yes, you can create a single IVR for multiple languages.
Yes, you can add multiple audio files at a time but can activate only one at a time while creating IVR flow. To do so, follow these simple steps:
ACD is Automatic Call Distribution is an automatic feature that routes all the incoming calls uniformly distributing across available agents balancing the inputs as given by the customer to the right person.
This is an automated feature that comes with a powerful technical engine routing waiting callers to the company’s agents on First in First out basis/Linear – where the incoming call is made to follow a step wise protocol that is one after the other. It makes sure that all the agents receives calls uniformly or Randomly/Round Robin – where the incoming calls are allocated to the agents randomly whoever is free, so that your business never lose a prospect or potential opportunity.
Call routing system is an automatic features also known as automatic call distributor or ACD that routes all calls to the right segments or individual agents or queue based on pre-determined criteria.
This works to that of pre-established or pre-determined criteria, where all the business calls are routed to the right destinations or segments depending upon the parameters like time of the day or schedule availability of agents.
It is a component of ACD that directs or routes the incoming calls to the particular agent as parameters set by the organization or superior in accordance to that of most applicable skill based on various parameters like language or any specified options chose by the caller in particular.
In this way, a company can be benefited by rendering excellent customer service as the customers are allowed to interact with the particular agent with applicable skill set they are comfortable with.
This is a routing system or component of routing where all calls are allowed to destine in right segments on priority based on the parameters and assistance determined by the company.
The caller being a Premium membership holder can be routed to the company’s senior agents on priority and the calls from a Silver membership holder can be directed to junior agents of the company.
It is a feature where it allows the caller to speak with the same agent again and again, who already knowns their situation and service history easing off the work for both the caller and the agent.
Queue management feature manages the caller’s waiting time without disconnecting in a well manner way by playing the custom messages or custom hold music to make use of the caller time effectively. In this way this features helps to refrain businesses in losing a prospective or potential opportunity and at the same time reduces unoccupied time during peak hours.
During heavy flow of calls, the system calculates the waiting time and number in the waiting queue and conveys it to the caller on hold to make them know how far from being attended by the agent.
MOH is music on hold, in order to occupy the unoccupied time of the caller on hold, the businesses can play recorded music.
Custom MOH messages are messages customized and recorded by the company, that are played via IVRS to fill the unoccupied time of the caller on hold by creating awareness about the products and services.
Post Call Survey is the valuable tool that gauge the customer satisfaction by providing valuable insight for the businesses into what makes the customer happy and what makes them to get bid off.
Yes, the technically automated PCS feature provides customer feedback and insight about the services offered immediate after the customer-agent conversation establishing an accurate impression of service provided by the organization.
This is a predesigned feature of Office 24by7 that allows you to create an IVR flow to set feedback question or in the form of ratings to that of your offered services and products.
Real time reports are the statically and analytical reports that enables to track all call activities on parameters such as completed calls, unanswered, ringing, not reachable etc.
These reports give detailed description of work flow activities, working hours, in call time, post call time etc. to gauge the performance and efficiency of agents. With the help of these reports you can adopt corrective actions, to segregate prospective leads and to improve performance levels of agents, who are not reaching the benchmark set by you.
A dialer is simple piece of software application to automate the process of dialing to telephone numbers externally.
Predictive Dialer predicts the availability of agent as of when a call will close and takes the next call on track populating all the relevant information on the screen to interact.
The progressive dialer makes multiple calls at a time based on the availability of agents or pre-set ratio. It consumes lesser time and best suited for mid and small sized companies with limited resources.
The preview dialer is an automatic dialing process for the agents to control manually by displaying the next call to be dialed to the agent along with caller information to have a broad view before connecting the call. This benefits financial and banking sectors that deal with complex caller information.
A web-interfaced, user friendly UI/Dashboard for each agents with login credentials to view the real time monitoring of how many calls are in Live, Queue, Login time, Wrap up period, call history, Assigned leads, follow up leads etc. and can make calls using Click-to-Call. All the updates and calls are recorded for future reference with an option to set priority of calls.
CTI alerts the agent instantly providing information in the form of screen pops to agents prior to call connection to access information about the caller to handle more calls effectively, quickly and to provide better service. It is also known as automated or automatic screen pop ups.
Office24by7 offers flexibility for the organization to generate a script for the agents to follow, to interact relevantly and to offer right resolutions. Organization can design or customize script and make available to all agents through agent module.
This tool or feature facilities to create, manage, segment a large database to that of company’s products/services as per requirements. It allows to allot lists to agents based on their performance or benchmark set by the company.
Office 24by7 offers seamless flexibility of importing contacts from multiple sources in .csv/xls/xlsx formats or to create the database manually. Imported data can be managed as separate lists or consolidate into one list.
This is an automated feature of Office 24x7 that regularly cross-checks the database against the National Do Not Call registry to ensure that no DND numbers are contacted by the agents for promotional need. DND numbers are clearly marked and indicated as DND by the system.
A company can schedule announcements for later dates/events important for their customers. Depending upon system configuration, the system prompts the agent on the marked dates where they can call or even send automated messages.
For instance: For conveying Payment due dates, insurance policies due dates, credit card or debit card up-gradations, etc.
A Pilot Number is the Custom caller ID which forms the one single point of contact for all business calls that helps to track, compare and analyze call prospectus across various platforms which in turn provides a real view on analytics.
This is a complete automated web based service that enables the businesses to get real time notifications of all business calls on the dedicated numbers like Mobile number, local number or Toll free number.
When the incoming call comes in, it gets disconnected after first two rings and notified with all details like call number, time and location.
It is a Sales Management Software or Sales CRM designed to streamline sales process. It helps sales team to manage contacts, track leads and simplify tedious tasks off their desks, focusing on driving sales.
Lead Score is an assigned value to a particular lead based upon their engagement with the business. The score is typically a combination of demographic information and a user’s activity such as visited your website, downloaded an eBook, sign-up for a form, email opens etc., which reveals their overall interest towards your business.
This score values your leads automatically, once an activity is completed and it does not stay constant over time. Depending upon your nurturing process and the lead’s activity, the score increases or decreases automatically and makes it convenient for the sales team to prioritize leads.
To set up Lead Scoring Attributes, follow the below stated points:
Pathway: Project Set-up >> Configure call flow >> Sales Manager >> Sales Management >> Lead Score >> Status, Stage and Activity.
Users or a Sales person can set the lead priority manually based upon the lead activity or interaction or level of buying intent. This prioritization helps to segregate the quality leads, so that one can reach out to the leads that are most “likely to buy” first.
The source simply states from where the lead is originated from or captured. Office24by7 offers a list of sources from where a lead can be initiated, also you are provisioned to define the lead sources with that of the default source list.
Yes, it is very much provisioned to define your own source. All you have to do is to follow the below explained path
Home >> Project Set-up >> Configure Call Flow or Flow Edit >> Sales Manager >> Project Management >> Opportunities settings >> Sources (Edit) >> “+” add button >> select the Source type, enter Source Name and save.
To upload leads,
Home >> Project Set-up >> Configure Call Flow or Flow Edit >> Sales Manager >> Project Management >> Opportunities settings >> Sources (Edit) >> “+” add button >> select the Source type, enter Source Name and save.
Note: Office24by7 facilitates a default downloadable contact uploads format for your convenience. It is found at the top corner of the node properties.
The number of leads assigned or available of a particular user for further process is termed as “My Opportunities” in Office24by7.
Office24by7 Sales CRM offers multiple and advanced search filters to pool out the required lead information. All you have to do is,
Go to “Sales” on Home
From the right side panel, click on the “Search” option; fill in the required Search Filter fields and Submit
In Opportunities, each and every lead is provisioned with a “Dial” button to initiate an Outbound Call for that particular lead at ease.
In Opportunities, the user is provisioned to send SMS and Email to each and every lead just by clicking on the respective buttons. A form pops-up to create and send SMS and Email accordingly.
NO, you are not provisioned to add duplicate leads in Office24by7.
In “Opportunities”, each and every lead is provisioned with SMS and Email buttons in the Lead details window, upon clicking on it, a form pops-up for the user to enter the required information. At the bottom end, a “Schedule” is facilitated to schedule the SMS and Email by defining the date and time as required.
Yes, you can. Click to on the check box of the Lead Details Window to choose the lead you would like to re-assign. Click on the “+” button provided at the page bottom, options pops-up like Leads list, Transfer, Reassign, Custom Fields and Add Lead. Click Re-assign, choose the User and Submit. The lead gets assigned in a snippet.
To add/create a new lead from a Uesr Panel, follow the below mentioned steps
Choose My Opportunities from the left side navigator
Click on the “+” provided at the bottom of the page
Select Add Lead, enter the required fields and click Add.
A new lead will be added successfully
Yes, you can change your leads view. To do so, just navigate your cursor to the left side menu and choose “grid view” button. Your view pane will change in no time.
To automate your leads distribution, follow the path:
Home >> Project Setup >> Configure Call Flow by clicking on “+” or choose Flow Edit >> Sales manager >> Sales Management >> Distribution >> Set the rules for Source, Time, Location and Region >> Select the Users >> Distribution type >> Save.
Yes, it is. You can choose a particular User while setting the rules in Lead Distribution process.
You can view the Lead Score and the Customer Score of a particular lead in its lead details window.
In the Lead details window, click on the “Add Comment” and update the lead status by choosing the option form the drop down and Submit
In the Lead details window, by clicking on the “Add Comment”, a new page opens to update the Lead Activity, at the bottom of the page, you will find “Comments” field to add the notes respective to the lead.
To view the complete lead information, click on the “View Lead Information” and you shall see the complete information of a particular lead in the right side panel.
Lead history is something that a CRM explains about your lead in detail. It can be conversations, deals (open, closed or lost), touch points with your company, tasks and appointments scheduled with them and so on. This information helps you to know the lead’s engagement status with your business and build personalized conversations.
To view the particular lead history, click on the “Add comment” of the Leads Details Window, a new page opens with the updated lead activity.
To view the complete User Activity, click “Agent Log” button in the right side panel. The complete user activity as updated by the user gets displayed. The panel provisions you to view the history of specific activity by selecting the Activity type from the drop down menu to respective date.
Click on the “Search” option of the right side panel; choose the “From date - To date” to view the Leads activity in the selected date range.
Click on the “Search” option of the right side panel; choose the “From date - To date” to view the Leads activity in the selected date range.
You can find the specific lead information with field value just by clicking on the View Lead Information from the Lead details window.
Leads stage can be defined as the position of lead in the sales or marketing funnel depending upon their level of engagement. Likewise you can group leads based upon their similarity or disparity with the engagement level and shall customize the lead engagement method for each lead.
To view the Lead Stage:
Click on the “Add Comment” in the lead details window. A page pops-up wherein you can update or view the Lead stage.
The lead status is the stipulated allegations as updated by the sales team based upon a certain activity. This defines the lead specificity and helps your sales team to understand the status of the lead in the buying cycle. In office24by7 Platform, you are allowed to customize the lead status fields for your sales process.
To update the Lead Status:
On the right side panel, click on the “Reminder” button and view for the Lead follow up reminders.
Very simple, just click on the “Search” button provided on the right side panel, filter your search options as required.
Yes, it is very much possible to customize the lead form as per your industry process. To do so, follow the below mentioned path:
Home >> Project Setup >> Configure Flow by clicking on the “+” >> Sales Manager >> Project Management >> Opportunities form >> Click on the Edit >> Submit the Art Board Settings >> Choose Customize Form Tools and customize lead form as required.
Yes, Office24by7 platform provisions you to automate multiple notifications or reminders to be sent via SMS, Email and Voice to customer and user when an activity is recorded. To do so, follow the path:
Home >> Project Setup >> Flow by clicking on the “+” >> Sales Manager >> Notification Manager >>Activities >> Click on the “+” >> Personalize Activity Wise Notification with regards to SMS, Email and Voice as required.
The captured lead automatically gets settled in “My Opportunities” hence it is provisioned for an activity to get recorded or in case comments to be added. It cannot be deleted at any point in time.
No, it is not possible to edit or delete the history of any lead. Because, once an activity is recorded it becomes a history which in turn is available for reference of that particular lead in future.
Yes, it is very much possible to edit/update the Lead Information. You are allowed to edit/update every detail of the Lead as prescribed in the Form fields. All you have to do is, click on the “View Lead Information” of the Lead Detail Window; click on the “Edit” at the right side panel, a form (Edit Lead) gets displayed with the recorded Lead information, edit and click Update
Yes, it is possible to create and send personalized SMS and Email to Follow-Up Leads.
A List is an organized format of contact information with respective to names, mobile number and other data as needed for the company. It is essential to create a list as it facilitates you to organize and segment contacts as per their interests and preferences, so that you can send right information at the right time
To create a List from Contacts using advanced search, follow these steps:
Choose Contacts from the Left side panel.
Using “Search” option on the right side panel, search for specific contacts by choosing Events, Groups and Contacts.
Click on the Add List, enter the List Name and Save contacts.
It is always feasible to delete a specific list. But the contacts of that list will not be deleted from Office24by7 Contacts as the contacts might be a part of event or group or multiple lists. So the list gets deleted, the contacts of that specific list remains as contacts in Office24by7 contacts.
No, it is not possible to delete the selected contacts of a list.
As soon as you click “Contacts” on the left side panel, the information respective to Events, Groups, Contacts, List gets displayed and under List column, you can view the list of Lists.
To upload a CSV file into Office24by7 Contacts, follow the instructions:
Choose the “Contacts” from the left sided menu,
Click on the “+” button at the page bottom
Select Add Contact
An Add Contact gets displayed,
Click on the Upload Contacts at the top right corner of the Form
Enter the fields of the pop-up by selecting the required field from the drop down,
Click to Choose file of .CSV and Submit
Under the List column of Office24by7 Contacts, you can find the list of Lists. Each and every list is listed with a List Detail Window with details like the List Name, List Date and No. of Contacts with the count of contacts of that particular list.
An Event is the segregation of multiple contacts under multiple heads or groups. It is named on defining the source from where the contacts are captured into the platform to build a business strategy.
A Group is defined as a group of contacts grouped under a particular Event. An Event can evidence multiple groups grouped with multiple contacts.
Yes, if your delete a group, all the contacts of that groups will be deleted from Office24by7 Contacts.
You are not provisioned to delete an Event. Only the contacts and groups can be deleted.
You are free-limited to store any number of contacts in “Office24by7 Contacts”.
No, you are not restricted in creating multiple Events and Groups from Contacts as of now.
Yes, it is possible to move the contacts from and into multiple groups
Yes, you are provisioned to update the contact information as required from the User panel hassle-freely. To do so, go to “Contacts”, click on the “Settings” button of the individual contact details window, click on the Update and edit the contact information as needed
Yes, you can share the contacts with the other users with just a button click on the contact window
Yes, you are allowed to restrict the Group permission. To do so, follow the path;
Project Set up >> Sales Manager >> Project Management >> User Privileges. Here, you can assign and restrict privileges or permissions respective to Users
To add a contact from the User Panel, choose “Contacts” from the left side panel, click on the “+” at the right bottom of the page, select Add Contact and fill-in the required fields to add the contact information and click on “Add” to save the information accordingly.
To search the contact information using form attributes, click on the “Contact Search” from the right side panel menu and by choosing the form attributes from the drop down, you can search for the particular contact information.
There are multiple User License types of Office24by7 CRM:
Yes, you can extract the call recordings of a particular user from the panel itself. All you have to do is,
Note: Even you are provisioned to export the audio file just by clicking on the download button provided beside the audio file.
To assign Agent CTI Privileges of a User
You can set the privileges of a User while configuring the Call Flow or by clicking on the flow edit of the Project Set-up.
Yes, you are facilitated to upload the list of Users into Office24by7. To do so, follow the below listed instructions:
CRM stands for Customer Relationship Management. It works like an organized module as it enables companies to manage business related processes and the data associated with it.
Office24by7 Sales CRM is a browser based Login where-in the User can Sign-in to their accounts directly from the Website itself. The username would be the user’s registered mobile with an encrypted dynamic password.
When you initiate a phone call on the Virtual Number (7097 17 17 17) or write an email to email@example.com for support then automatically a ticket gets recorded.
Office24by7 Sales CRM can help your Sales team at every stage of the sales cycle that is from capturing leads to converting customers. Below listed points explains the benefits of Office24by7 Sales CRM:
Records and Manage user activity and communications
Forecast sales activity, measure business done and helps to identify analytical insights.
Qualify and prioritize leads based upon their activity
Centralize Customer Information which can be accessed and shared amongst different departments.
Office24by7 Sales CRM help you log sales data and communicate with contacts via SMS, Email and Voice call directly from the CRM. It automates redundant tasks like capturing leads from varied sources, assigning scores based upon a particular activity, track user productivity, assign tasks, route leads automatically and much more. In simple, it reduces manual intervention saving your business time and resources so that you can focus on develop team and help business grow.
This Sales CRM helps improve communication between teams and help align activities of all teams, lead management, lead nurturing efforts, lead evaluation employing streamlined processes ensuring the teams have the same information . Sales CRM lets you to manage and analyze lead activities and customer interactions throughout the life cycle to nurture sales enhance customer relationship and assist in customer retention.
Yes, Office24by7 Sales CRM is customizable as per your business needs.
Yes, it is very much possible for you to create, define and share a number of templates respective to SMS, Email and Voice with your team. To do so, follow the below listed details:
The template of SMS, Email and Voice is made available in the User panel respectively to communicate with the customers as needed.
Agent CTI is a web-interfaced, user friendly UI/Dashboard for each agents with login credentials to record and view their activity in real time respective to assigned leads, set lead priority, interact with the lead via SMS, Voice & Email with an option to set lead priority based on which the lead score and customer score gets assigned for future reference.
The Dialer on the Agent CTI helps to bridge calls between the agent and customer. It is a keypad, enrolled with a service number or caller ID as purchased by the organization integrated with CRM.
A User can see his/her Follow-Up Calls on Agent CTI provided at the right side of the dashboard. By clicking on the Agent CTI, it gives the complete information respective to My Calls, My Follow - Ups, and My Call Logs.
Yes, you can create/add an “Event” just by clicking on the “+” button provided at the left side bottom corner of the calendar page.
Yes, it is. To create SMS and Email notification of an Event, follow this path.
Calendar >> Add Event >> fill in the details (Name, Select Company, Select Category) >> Notify >> Choose SMS and Email, one after the other >>Enter the requested details >> Schedule, Reminder, Repeat, Alert to >> Submit.
To schedule an Event, click “Schedule – on”, set the “Date and Time” as required and click on “Submit” to get it automated.
Yes, Office24by7 Calendar provisions to set event reminders. Click “Notify – On” and set Reminders for SMS or Email Event accordingly.
To send Alert notification of a scheduled event to “you” or to “other”, click on the checkbox provided beside “Alert –To” respectively to remind the particular user or both.
Yes, you can send reminder messages of SMS and Email. To do so within a limited time frame or at a specified time, choose mins, hours, days or weeks from the drop down provided in “Reminder” section.
To set up the repeat notifications for an Event, follow the below steps:
You are allowed to send SMS and Email reminder notification as often as you like depending upon your requirements.
Yes, it is. You can select the text templates that are saved in the SMS Store or Email Store, either for Email or SMS from the drop down of the “Templates” box. In case, if you would like to add a new template then and there, click on the “+” Template, a pop-up window gets displayed for you add and save the template of use.
Yes, you can update the schedule time of an Event just by switching the “Schedule - on” beside which schedule date and time box opens for you to update the time as needed
To look for the Events of different dates,
Yes, it is possible to view the events of a specific date range. All you have to do is:
Office24by7 Mobile CRM is a real time CRM (Customer Relationship Manager) that helps your sales team to access and manage customer related information on the move, giving you a visual representation of your team’s activities. It enables you to experience a CRM on simple handsets like Smartphone, Tablet and other internet-connected devices.
Office24by7 Mobile CRM explicit to run your direct sales operations smoothly and help you to plan, manage and track day to day activities of your team from anywhere any time.
Yes, it is possible to track the geo location of a particular executive. All you to do is, click on the Geo Tracking on the dashboard, choose the executive from the drop down and look for the complete track record. You are provisioned to monitor their check-in and check–out points, review their performance by selecting a specific date range and fence a particular location for specific executive to work and help them to organize their customer data.
Yes, to do so, click on the Leads icon, select the desired status list of the particular lead, click on the “+” button at the bottom right corner of the screen and click on Add to save the lead information. Any number of leads is facilitated to add through office24by7 Mobile CRM.
Yes, it is, click on the “Contacts”, select the option Web and all the contacts of Office24by7 CRM are displayed.
Yes, click on the “Leads”, select the Status to view Status Wise Leads.
Yes, Office24by7 Mobile CRM provisions you to set permission to track and record all the calls conversations of your sales team.
Yes, you can view the geo location of the leads that are near you on the move which would help to plan your day to close many sales opportunities as possible.
Yes, you can individual location of the field sales team and keep an eagle eye of their meetings and tasks regularly in real time, from anywhere.
Yes, you can view the dashboard just by clicking on the “Dashboard” navigation.
Email Marketing is a form of direct marketing, using electronic email as the marketing medium to promote products or services to bulk audience. It is a segment of online marketing/internet marketing which encompasses websites, social media, blogs etc.
It is true that content delivered through social media permits business to gain feedback, with which an Organization can gauge the customers attitude and get to know their needs better. Hence adding social media sharing buttons in email campaign is a good thing as it facilitates readers to share content with just a click increasing customer engagement rates.
To do so, follow the path:
Home >> Project Set-up >> Marketing manager >> Source Manager >> Builder >> Email Templates >> Edit >> Art Board Properties >> Tools >> Social Media Buttons >> click to Add.
Yes, you can pause a campaign and stop your next emails from getting delivered. However, it’s not possible to stop emails one you click the sent button. Scheduled and planned emails can always be stopped depending on your need.
Yes, you can create and save or schedule an email campaign for sending it a later time.
Call to Action is a button/statement designed to educate an immediate action from the subscribers or customers reading through the email. It is used as a part of the marketing strategy to encourage a response from the target market. Generally it is propagated through-out the proposal or at the top or bottom of the mail to mark the expression of the audience or to capture their action towards the proposal.
No, Office24by7 Email Builder does not allow you to embed a form in an email template.
Yes, Email Builder of Office24by7 is simple and use friendly that you can design/create and preview emails by yourself in real-time without the help of an IT or designer.
To make sure that your emails do not land in the user’s spam folder, the crafted emails must be in complaint with CAN SPAM Act. It is a law that sets rules governing the commercial emails to establish requirements for sending commercial messages to customers. This act gives your customers right to opt out from your mailing list at any point of time and convenience to stop emails receiving from you. It exploits tough penalties on violation of imposed rules.
Click through Rate (CTR) a metric of Digital marketing, is used commonly to measure the success of an online advertising campaign. It estimates the number of clicks advertisers receive on the link posted in an email. Achieving a high CTR estimates the success of marketing strategies like PPC etc as it affects both your Quality Score and how much you pay every time someone clicks your search link.
Today, customers are bombarded with emails every day. Your subject lines decide whether or not subscribers actually see your messages. So, to make sure that your subject lines are attractive enough to grab the user’s attention is to test the strength of subject line. You can perform A/B testing on a segment of your subscribers before rolling out the winning campaign, or use them as a way to improve and refine your subject lines each time you schedule in a new campaign.
An electronic mail that is undelivered due to some reasons and returns back to the sender is called a bounce or bounce email. In general, there are two types of Bounce emails: Hard Bounce and Soft Bounce
Hard Bounce refers to the email that is permanently bounced back to the sender on account of invalid or doesn’t exist email id. Generally, hard bounced addresses are added to a suppression list as it is no longer going to get delivered. Continuing to try to send such address will harm your reputation.
Soft Bounce refers to the email that is recognized by the user server but is bounced back to the sender due to temporary reasons like user’s mailbox is full, unavailability of user’s network or user no longer holds that account but is active.
At such case, we continue to attempt to send these messages for up to 72 hours until the message is delivered. If a message is continuously deferred for 72 hours, we convert these addresses to a block/deferral list.
There are three top email marketing metrics to judge the success of email campaign; they are Delivery rates, Open rates and Click through rates.
Delivery Rates: This is a great metric to monitor the strength of your email list. A high deliverable rate means you are successful in reaching your intended audience. A low delivery rate is the indication to work on building a healthy subscription list.
Open rates: Once an email is delivered, the next challenge is to get read. The Email subject line plays an important role in getting your email read by your recipients as it is what gets the subscriber to click “open”. Hence, craft catchy subject lines as it needs to catch the reader’s attention and should be relevant to the user and the context.
Click-Through-Rates (CTR): Now that your subscriber has received the email and opened it, it’s time for action. This solely depends upon your email context. Email campaign with high CTR speaks about its success.
Office24by7 Source Tracker helps you to extract the lead information captured from varied sources like PPC, Social media, Forms etc. This is an automated systematic process which will pool out the lead information like type of campaign, source, device used, browser etc.
The main purpose of Source Tracker is to detect the source of leads from where it is captured as it will determine working efficiency of marketing strategies.
To set up the Source Tracker for your marketing activities, follow the path:
Home >> Project Set-up >>Marketing manager >> Source Management >> Source Tracker >> Edit the Events and Source fields as required.
Yes, you can view the total number of leads from different sources in the table format of the Source Tracker page. The “number of Leads” column will give you exact leads count respective to the source.
Yes, all you have to do is to click on the leads number in the “number of leads” column of the table, a new page opens with the detailed lead information in table view.
At the bottom of the source tracker page, the “number of leads” column in the table will give you the lead count from different sources.
Yes, all you have to do is to click on the leads count displayed in the “number of leads” column of the table to get in-detail information of each lead from different source.
Yes, you can view the ROI% respective to different marketing sources in the ROI box of Source Tracker page.
Yes, it is possible to view complete details of each lead from different lead source with just a click on the leads count from the “number of leads” column.
To integrate inbound call tracking with Office24by7 – Source Tracker, follow the path: Home >> Project Set-up >> Marketing manager >> Source Management >> Virtual Number >> Edit >> configure Call Forwarding by choosing the users forwarding number from the drop down.
Yes, at the bottom of the Source Tracker page, you can find the Inbound Call Analytics of the associated Virtual Number.
Yes, you can pool out all the call conversions irrespective to date, agent, campaign etc of your business Virtual Number from Reports. You need to click on the Report type, choose recording calls and using advanced search filters track all the call conversions.
Yes, you can get the User count based on the specific browser with just a click on the leads count. A new page opens with a table of in-detail lead information including device used and browser type of the lead.
In the Source Tracker page, you can view the number of missed calls in the Missed Calls box. It is a clickable box, with a click all the calls that are missed or dropped will get displayed in a table form.
Yes, it is possible. You can view the number of Connected and Not Connected calls in the respective box.
To get the call details of Connected Calls, just click on the “Connected Calls” box on the Source Tracker page. As it is a clickable box, with a click all the calls that are connected are displayed in a table form, right below.
The table view on the source tracker page will display exact Leads count with respective to the marketing source.
In Digital marketing, Landing Page is a web page that is specifically created for advertising or marketing a product or service. The only goal of a landing page is to capture information of visitors by enticing them to sign up on the page. With content, design, benefits and offers the page attracts them to fill in the form.
Office24by7 Smart Builder is an ad builder, helps you to create stunning and impressive landing pages with a simple drag and drop method. It enables businesses to select and edit mobile responsive templates, create sign up forms without the adherence of complicated coding. Also facilitates multiple pre-designed templates sync with your brand image to help you grab every opportunity to impress visitors.
With Office24by7 Smart builder, you can design high converting responsive landing page in no time. To do so, follow the path
The Form purpose is to capture Lead information as it is the ideal marketing method to request information from visitors.
You can use a Landing page for every inbound advertising/marketing campaign you operate. It helps you to create a level of message differentiation with products or services of business deal with as the home page cannot hold offer for different user segments. Also, with landing page provide a relevant experience to the user respective to the source form which they are captured.
You can design/create a landing page in no time using our Smart Builder. All you have to do is to follow the path:
Home >> Project Set-up >> Marketing Manager >>Source Management >>Builder >> Landing page >> Edit >> click on the “Properties” of the left side panel >> you will find “default templates”, pre-defined templates for use or “My templates” for creating a fresh copy of your own and “Tools” are provisioned for use.
To add a video to your Landing page, follow the steps:
Home >> Project Set-up >> Marketing Manager >>Source Management >>Builder >> Landing page >> Edit >> click on the “Tools” >> select “Media tools” from the left side panel >> Click on the “Video” and add.
To change the background color of a Landing page, selecting the Text box on the left side panel, choose the “Properties” – “Color Picker”, click on the “+”, the box expands with the color and the capacity details, wherein you can set the background color of the Landing page.
Yes, you can change the style of the landing page with just a click. You can design an impressive copy as per your requirements by choosing the inputs from the left side panel.
Yes, you can loop one than one campaign to the Landing Page. To do so, follow the path: Project Set-up >>Marketing Manager >>Source Management >> Source tracker >> Source >> click on the “+” button at the bottom of the left panel and loop campaigns to Landing page as needed.
Landing page help increase your conversion rates as they are focused on a single objective that matches the intent of the ad that your visitors clicked on to reach your page.
Yes, all you to have to do, is to add the short URL of your website or home page to the landing page. To so do, follow the path: Builder >>Landing Page >> Properties >> “+” to add the URL link.
Yes, to authenticate the lead details, follow the path:
Marketing Manager >> Source Management >>Web Traffic >>Authentication >> click on edit to enter the level and mode of authentication process
Yes, Smart builder facilitates multiple default templates to help you create impressive and outstanding landing page. You can select the templates from the “Default Templates” of landing page.
Yes, you can edit the default layout respective to text fields, image opacity, border etc as per your brand creating it a fresh copy to look or validating your brand image. All you have to do is to select a template from the “Default Template” and edit.
Return on Investment is a performance measure that is used to evaluate and compare the efficiency of business investments.
The benefit of using Office24by7 Web Tracker is it can actually determine the identity of your website visitors. Once the visitors take a tour on your website, it unlocks their presence, actions and a plethora of options to help you to take action and use the data for creating a personalized experience.
Web Tracker is a Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes. It helps to keep a tab on website visitors based on their internet activity.
You can configure Web Tracking system for your website from the Office24by7 platform itself. To do so, follow the path:
Project Set-up >> Marketing Manager >> Source Management >>Website Tracker >> Web Events >> click to edit the Website manager to define the Web events from the left panel to set up a tracking system for your website.
You can set up the Office24by7 - Web Tracker on your website by adding the tracking code from your account. You have to find the tracking code, copy and paste it in every web page that you want to track. To do so, follow the path:
Project Set-up >> Marketing Manager >> Source Management >>Website Tracking Script >> Click to edit >> Click on the “+” choose or enter the required details >> click on “Generate Script”, copy and paste it on your web page.
You can get the Tracking code from Office24by7 platform itself. Click on the Tracking script, edit to define the fields and click on “Generate script”. This script is the “Tracking code” which will help you to track your website.
Yes, the tracking code needs to be placed in every web page to track the visitor and view count of your website.
Web Tracker is a website analytics service offered by Office24by7. It helps you to know who’s on your website, their behavior and how they find your website with actionable insights of how they users use your website. With Web Tracker, you can identify new visitors; convert them into happy customers comprehending ROI for your online marketing. You can also use tracking codes to tag & track any advertising, social media posts or PR campaign on any platform/website.
Office24by7 Web Tracker views represent the web page content viewed by the users. The Total number of Views will help you to know which web page is mostly viewed and how users are navigating between different pieces of content of your website.
In the Web Tracker page of Office24by7, click on the “All” button to select for sources and events and view the count of visitors on your website in “Total Visitors” box.
Unique Visitors refers to the number of user’s who has visited your website more than once within a stipulated period of time. This count correlates the amount of traffic on your website.
New visitors refer to the number of user’s who have visited your website only once.
A session is defined as a group of interactions or tasks that a user does within a period of time on your website. Web Tracker defaults that time frame to 30 minutes. Meaning whatever a user does on your website either browse webpage, download resources, purchases products etc., before they leave equals one session and their behavior is recorded.
Bounce rate is an Internet marketing term used in web traffic analysis. It represents the percentage of visitors who visited your website and left without viewing other pages of the website. It is basically calculated on how much time an user spends on your website.
Yes, on the Web Tracker page of Office24by7 platform, you can view the overall “Bounce Rate” in a clickable box under “Overview”.
Yes, it is. Just click on the “Bounce Rate”, a table drops down with the links of web page.
Yes, on the Web Tracker page of Office24by7 platform, you can view the total number of views of your web site in a clickable box “Total Views” under “Overview”.
Average stay time is a type of web analytics or metric generally used to detect the amount of time that a user or visitor (in minutes or seconds) have spent on your website.
Page View: When a visitor visits your webpage then it is considered as a page view and if he reloads or navigates to a different page and returns back to the former web page then that is counted as another or additional page view.
Visit: A Visit is a sequence of consecutive page views without a 30-minute break. A Visit is a collection of one or more page views.
Referral traffic is an analytical method of Office24by7 Web Tracker to report the visits that has come to your website through varied sources other than the organic search. For instance, if someone clicks on a hyperlink or an ad to go to a new page on a different website, Analytics tracks the click as a referral visit to the second site.
Direct traffic is the web traffic that gets counted when people visit your website by typing the URL or via their browser bookmarks.
Organic traffic is the traffic that you get from the search engine like Google or Bing where the web page gets listed that closely matches the user's search query based on relevance. It is also called as “natural” search results. To increase organic search traffic, paid search, display, or even offline campaigns are designed.
Tracker separates traffic that arrives at your site through search engine and other referring channels, like paid advertisement or from other sites that is linked to your website. In the Office24by7 reports section, this traffic segment is called organic search traffic.
In Office24by7 Web Tracker, Sources is categorized as Source and Medium.
Source is the origin of traffic that comes from the search engine such as Google or from domain like example.com.
Medium is the general category of the source, for example: Organic search, cost-per-click paid search (CPC), web referral (referral).
Referral traffic refers to the visits that come from links on a different site which has an important impact on page rank. Social traffic refers to traffic coming from social networks and social media platforms.
This traffic source is divided into organic or non-paid search engine traffic, meaning the visitor clicks on the search result. CPC or paid search engine traffic, the traffic you purchase pay-per-click ads_ from search engines.
Yes, you can see the country wise “Views” by clicking on the country of the Web Tracker page. A table gets displayed below with the detailed information of Country name and the views associated with it.
Yes, it is. You can see the browser wise “Views” on the Web tracker page. To filter the views, click on the browser type, a table form gets displayed with the views of the browser, upon clicking on the view count, a pop up window opens with the inherited information.
Yes, it is. You can get the Source wise “Views” in the Referral box on the web tracker page. To filter the views, click on the source type, a table gets displayed with the view count respective to the source, upon clicking on the view count of a particular source type; a pop up window displays the detailed information.
An SMS Gateway is an integration that allows a computer to send or receive SMS, routed into the mobile networks via SMS gateway.
Almost all enterprises from small to big scale can use Smart SMS services in accordance to that of their business requirements.
For example Advertising & Event Management, Tours & Travels, Retail, Stock Broking, Real-estate, Media & Entertainment, Insurance, Airlines, Banking, Automobile, Consumer durables, Hotels & Resorts, E-commerce Portals, Education and etc.
No, you don’t need a mobile device to operate Smart SMS Service instead Office24by7 provides a user friendly interface to use Smart SMS Service.
Yes, you can buy SMS credits from the user interface itself.
All you to do is,
Sending SMS messages online is similar to that of sending SMS from your mobile, type the message you wished to convey, copy and paste the contact numbers in bulk and click send but the only change is you will be sending the SMS in bulk through an interface.
No, we value your effort and money; hence the purchased SMS credits of Smart SMS are given with a lifetime validity wherein you are allowed to use it at any point in time.
You are allowed to send SMS with only 160 characters as the length of a standard SMS is about 160 characters including spaces along with certain special characters, common accented forms, Roman characters and few Greek alphabets. But using the feature Multipart / Concatenated SMS, you can even split long SMS’s into smaller ones while sending where it recombined and shown as a single meaningful message at the receiver’s end. So, you can send maximum seven part Multipart / Concatenated SMS summing to 1000 character limit.
Yes, you can have multiple sender ID approved your Smart SMS account but make sure the sender ID’s that you consent for approval should be uncommon or unique one.
You can have multiple sender IDs with no additional charges for it. We only need signed scanned consent letter on your business letterhead clearly to get the Sender ID approved.
Yes, Unicode SMS feature of Smart SMS allows you to send SMS in regional languages like Telugu, Tamil, Hindi, Gujarati and Malayalam etc.
Unicode message is Smart SMS feature where a enables the user to send message in any regional language.
|Normal SMS||Unicode SMS|
|SMS message is sent only in the English language||SMS can be sent in multiple languages, apart from English. All regional and International languages are included.|
|Normal SMS is limited to 160 characters from the GSM alphabet.||Unicode SMS is limited to 70 characters|
|The GSM alphabet set includes Latin characters, digits and few special characters.||This refers to the text messages sent and received that are not included in the default GSM alphabet set.|
|Communicates information in a Universal language.||Communicates information in a local regional language.|
Yes, it is possible to send personalized messages with Custom SMS feature.
Yes, it is possible to send international massages with Smart SMS Service. For more information, kindly write to us firstname.lastname@example.org or reach us at 709717 17 17.
No, we don’t provide or share contacts as such to any of our members or account holders but if you request us to do campaign on behalf of you for your products, we do campaigning to progress your business scale in the very best way. However we offer Long Code, Short URL and Missed Call service which are effective in lead generation. Such services can be used for enhancing business progress.