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IN HOST

FLEXIBLE, CUSTOMISABLE, INGENIOUS & WELL EQUIPPED AS SIMILAR AS CLOUD PREMISES

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Office24by7, the flagship product of Striker Soft Solutions – a leading company have come up with Complete communication of Call/Contact Centre Solutions in On-Premises and Cloud. It provides complete visibility of an Organization’s operations in 360-degree angle to favor the business. Each business has their own specifications and requirements in terms of service, compliance, security, and operations. Under all heads of deployment, Office24by7 offers In-host services in establishing quick and instant communication possibilities of technological innovation, where the complete technical architecture is built within the office premises and is installed and run in the office premises in no time.

The reason, Office24by7 to come up with In-Host solution is to help the organization to manage vast operations resourcefully reducing human intervention, enhancing instant customer services. Office24by7 has historical experience in providing In-host solutions as obtained deep considerate of customer needs and deployment.

Office24by7’s In-host solution, not only hosts Inbound, Outbound and Blended Contact Center Solution, but also aids in integrating Voice calls, SMS, Email, Short URL, Chatting Applications additionally to rope up the complete communication of the customers for the businesses.

In-Host solution allows businesses to store information and customer database securely in large numbers in customer office premises itself.

Integration enabling of third party CRM tools through API is highly provisioned to deliver fast, reliable and efficient customer service establishing of communication channels.

Customer Centric businesses need to put greater focus on delivering quality and services. Office24by7 has executed the features to assess the ROI of every technological aspect and at the same time businesses gets sculptured for smooth operations.

Features

Number Selection

  • Virtual Number
    • Landline Number
    • Mobile Number
    • Toll-free Number

IVRS

  • Welcome IVRS
  • Time Based IVRS
  • Caller Based Activities
  • Multilevel IVRS
  • Programmable Extensions
  • Voicemail Integrations
  • Audio Store

Data Management

  • Campaign & List management
  • Data Upload (Copy-Paste and File Upload)
  • Block list and White list
  • Contacts and Groups
  • NDNC filter
  • Schedule announcement for greetings/wishes
  • Contact Database | Customer Data

Call Routing

  • Automatic Call Distribution (ACD)
  • Time / Day based Routing
  • Skill Based Routing
  • Priority Routing
  • Sticky Agent
  • Queue / Duration / Count Message

Dialer

  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

Agent CTI

  • Internal External Chat
  • Agent module
  • CTI Screen pop up
  • Agent wise Scripting
  • CRM Integrations
  • Management
  • Call Recording
  • conference
  • Snopping | Barging | whispering
  • Popup Customer Details

Post Call Survey

  • Feedback IVRS
  • Voicemail Integration
  • SMS with shorturl
  • SMS with missed call numbers

Reports & Analytics

  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
  • Custom Reports

Work Flow

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Price

Price : 0

UserPrice : 0 | SetupPrice : 0

Renewal : ₹0 Upgrade : ₹0

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