About Us

about image

Customized Voice Solutions to B2B & B2C Organizations

Over the past 8 years of industry exposure in Tele-communication has given envision to create its own symbol for its Solutions & Services and evolved in providing customized Voice and Text Solutions to B2B & B2C Organizations which helps to automate in establishing a communication platform around 24/7 with 360 degrees approach of all the departments of an Organization. With years of penetration in the market and encompassing in serving more than 3000 clienteles gave us the clocked inspects of every industry and their pain points, Office24by7 has designed Communication automation system with an advanced technology intended a motto for reducing human intervention. We are deeply intertwined with the infrastructure to provide our SMART Solutions on Cloud & On-premises. Named all our Solutions & Services as SMART Solutions in the smart way as it does not only involve in streamlining and automation of the complete office communication but function as per the business requirements tailoring the features to offer high-quality customer engagements. Office24by7’s user interface is user-friendly which provides Reports and Analytics as needed.

Our Solutions

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SMART IVR

SMART IVR is an inbound IVR System which is part of either Virtual Contact Centre or Virtual Call Centre Services also known as Virtual Receptionist. Unified features to manage and track the calls and location of the field employee’s which in turn helps to evaluate the productivity of Call Centre Software Solutions through IVR System.

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images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Notification
  • Monthly Summary
  • Weekly Summary
  • Day Wise Summary
  • Agent Wise Summary
  • Geographical Summary
  • Customized Summary
  • E mail
  • SMS
  • Voice
  • API
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store
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SMART OPERATOR

SMART Operator refers specifically to manage Inbound Call Centre Software Solutions, Outbound Call Centre Software Solutions and Blended Call Centre Software Solutions. It is also known as Cloud Telephony or Super Receptionist. This solution is being designed to manage each and every call assigned to the respective divisions within the organization as programmed.

images
images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Notification
  • Monthly Summary
  • Weekly Summary
  • Day Wise Summary
  • Agent Wise Summary
  • Geographical Summary
  • Customized Summary
  • E mail
  • SMS
  • Voice
  • API
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store
images Data Management
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
images Agent CTI
  • Agent module
  • CTI Screen pop up
  • Agent Scripts
  • CRM Integrations
  • Contact Database or Customer Data
  • Management
  • Call Recording
  • Virtual phone
  • Work from home
images Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer
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IN HOST

In-Host Contact Centre Software which enables the possibility to manage hosted IVR System either Inbound Call Centre Services, Outbound Call Centre Services and Blended Call Centre Services in customer premises based on business requirement.

images
images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store
images Data Management
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
images Agent CTI
  • Agent module
  • CTI Screen pop up
  • Agent Scripts
  • CRM Integrations
  • Contact Database or Customer Data
  • Management
  • Call Recording
  • Virtual phone
  • Work from home
images Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

Our Services

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