Over the past 8 years of industry exposure in Tele-communication has given envision to create its own symbol for its Solutions & Services and evolved in providing customized Voice and Text Solutions to B2B & B2C Organizations which helps to automate in establishing a communication platform around 24/7 with 360 degrees approach of all the departments of an Organization. With years of penetration in the market and encompassing in serving more than 3000 clienteles gave us the clocked inspects of every industry and their pain points, Office24by7 has designed Communication automation system with an advanced technology intended a motto for reducing human intervention. We are deeply intertwined with the infrastructure to provide our SMART Solutions on Cloud & On-premises. Named all our Solutions & Services as SMART Solutions in the smart way as it does not only involve in streamlining and automation of the complete office communication but function as per the business requirements tailoring the features to offer high-quality customer engagements. Office24by7’s user interface is user-friendly which provides Reports and Analytics as needed.
SMART IVR is an inbound IVR System which is part of either Virtual Contact Centre or Virtual Call Centre Services also known as Virtual Receptionist. Unified features to manage and track the calls and location of the field employee’s which in turn helps to evaluate the productivity of Call Centre Software Solutions through IVR System.
SMART Operator refers specifically to manage Inbound Call Centre Software Solutions, Outbound Call Centre Software Solutions and Blended Call Centre Software Solutions. It is also known as Cloud Telephony or Super Receptionist. This solution is being designed to manage each and every call assigned to the respective divisions within the organization as programmed.
In-Host Contact Centre Software which enables the possibility to manage hosted IVR System either Inbound Call Centre Services, Outbound Call Centre Services and Blended Call Centre Services in customer premises based on business requirement.