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Internal Communication with Office24by7

Streamline Internal Communications to Drive Exceptional Customer Experiences

Create the best customer experiences through a culture of collaboration in the workplace with task management as its centerpiece and surrounded by different communication channels.

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Task Management

Do away with disorganized team correspondence. Communicate goals, assign tasks, and be on the same page. Create, assign, search and track tasks. Help stakeholders see what work was done, when, and by whom.

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PBX

Deploy hosted or on premise PBX as a cornerstone of internal and unified communications strategy. Integrate telephony with existing PBX systems and allow users to dial internal extensions directly from desktops or mobile phones using Agent CTI.

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Audio Conference

Interact, collaborate, and conduct meetings with remote workers through inbound and outbound conference calls. Enable anytime, anywhere communication over disparate systems and devices irrespective of availability of Internet.

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Mobile App

Expand the purview of internal communication. Enable employees on the move to converse, coordinate, and collaborate with colleagues across the organization via various communication modes such as calls, SMS, and chat.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.

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Capitalize on How Modern Teams Form and Function

Tear down rigid structures of the past and create a nimble organization by transforming the way your teams message and communicate, coordinate, and conduct meetings.

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Team Messaging

Team members utilize chat app to accelerate co-ordination and collaboration as well as schedule virtual meetings.

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Team Coordination

Team members enhance work coordination through tasks. They assign tasks to each other with due dates and priorities.

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Team Meetings

Team members organize and conduct virtual meetings promptly, whether one-to-one or one-to-many.

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Remote Teams

Shatter the traditional notion of a workplace at a central location and enable the modern fluid office where.

Office24by7 Communication Features

Rich set of features for effective internal communication

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PBX

Deploy as hosted or on-premise PBX. Or integrate with existing PBX

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Call/Agent Logs

Log of callers and missed calls and all calls made or received by users.

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Call Transfer

Transfer calls between PBX extensions or from PBX extension to a mobile number.

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Internal Chat

Instant messaging to connect and collaborate with colleagues

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Email

Integrate with existing email software.

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Approvals

Set up and create internal approval tasks.

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Task Automation

Automate the process of creating, assigning, tracking, and completing task.

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Hierarchical Monitoring

Role-based access within a three-level hierarchy: operator, manager, and CXO.

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Audio Conference

Conduct inbound and outbound conference calls with or without Internet availability.

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Task Assignment

Create and assign tasks to co-workers across teams.

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Task Reminders

Schedule and get reminders on tasks.

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Meeting Scheduler

Schedule audio conference meetings ahead of time and notify participants.

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Task History

View complete history of and progress till date on a task.

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Integrations

Integrate with third-party PBX and messenger apps.