lead management
Reduce Manual Intervention, Amplify your Sales Productivity and Velocity with

Smart Force

Your Inside Sales Agents Will Love Smart Force

Move away from traditional sales to a more smart, modern, informed, and Growth-driven inside sales operations. Identify, nurture real prospects From raw lead data faster. Track how your prospects are behaving to your Nurturing cycle and use the integrated, agent-friendly smart tools like Click-to-call, click-to-dial, sms, email, and voice to reach out to your Prospects in time, from one screen, before your competition. And yes, With office24by7, you never have to worry about going to a separate sms Or voice provider. We are your one-stop solution provider, taking care Of all the roadblocks, so that you can just do one thing - sales!

lead management tool

Quick lead identification

Consume and analyze a huge amount of lead data in a single screen through an intuitive UI. Deep search functionality to find future prospects easily. Expand your prospect identification criteria by understanding a lead activity journey through logical lenses. Identify leads better by only capturing the data you want. Build your own custom lead generation form with self-service functionality.

Quick lead identification
human centric
lead management automation
Human-centric lead distribution, without human intervention

Inbuilt automation engine routes or distributes leads on the basis of three methods – by lead source/channel, region, and time/priority (lead quality, working hours, post-office hours, and shift etc.) to help agents concentrate on actual sales.

nurture your prospects
Nurture your prospects

Multiply your conversion chances by charting multi-action, multi-channel driven drip campaigns for every prospect. Track prospect behavior and send appropriate responses, welcome email, promotional offers, coupons, personalized messages, proposals, wishes through SMS, Voice, Push notifications, and Email. Add wait-time at every interaction to humanize the drip campaign experience. With click-to-call and click-to-dialer services, make calls whenever a prospect wish to use that channel.

Check customer score
Check customer score and do more closures
Check customer score and do more closures

Understand prospect behavior at every interaction and chase deal-ready customers first. Analyze a cumulative, auto-generated customer score based on the prospect interactions to reduce your lead conversion time.

agent friendly smart tools
Agent friendly smart tools

Avoid the hassle of searching or typing to get an information. With prospect interaction tracking, drip service, auto-generated customer score, multi-channel tools, identify your top sales-ready prospects and close fast. Just measure, track, qualify, and close.

dashboard and data views
Dashboard and data views

Dashboard – Customizable dashboard with deep analytics to help you track your best and least performing lead sources. Track the number of daily leads, view count of leads by status. Agent can extract daily or monthly reports related to their sales pipeline, business generated, number of deals closed/lost, and attended/upcoming meetings.

Grid view

Self-service drag and drop functionality to switch a lead from one status to another. Sort leads by priority. Transfer or reassign single or multiple leads to other agent(s) in a few clicks.

Table view

Switch to a classic tabular lead data view as per your convenience on a single click. Easy-to-understand data view, suitable for every kind of business audience.

Reminders and Calendar

Plan your sales meetings proactively by setting multi-channel reminders for both you and your customer. Receive automatic notifications by SMS, Email, Voice, Push services to never miss a meeting. Sort the lead and meetings count by a date, date range or non-linear dates to keep a track of your work.

reminders and calendar
multi channel services integration
multi channel services
Multi-channel services integration

Empower your agents with value-addition integration services like Click-to-call, Click-to-dialer, SMS and email. Make/receive customer calls or dial a new customer number directly from the web interface to fasten communication and reduce conversion cycle. Send promotional offers, coupons, information on new product launches, exclusive deals, and wishes to your customer through integrated SMS and email services. Use the template store, scheduling feature and short URL generation tool to optimize and personalize your content further.