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Surveys and Feedback with Office24by7

Conduct Surveys and Gather Feedback through a Variety of Channels

Enable customers to provide their feedback and opinion over a range of communication modes.

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Landing Page

Engage, segment and get to know your visitors using engaging and mobile responsive website surveys. Embed and display anywhere on your website. Integrate landing page with Google Forms, Zoho Forms, or Survey Monkey.

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Short URL

Direct users to survey landing pages with Short URLs. Create and include in SMS, emails, or social media posts. Track clicks and underlying information such as user location, mobile device, and OS.

IVR Call

IVR Call

Receive feedback about your products or services with automated voice calls. Automate post call surveys to gather transactional customer feedback and track simple agent level scores for customer satisfaction or Net Promoter Score.

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Virtual Number

Encourage customers to give a missed call, which you follow up on and collect customer feedback and conduct customer interviews. Use a long code and receive feedback from customers through keyword responses.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.

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Conduct Surveys or Gather Feedback for any Business Need

Combine various communication channels and get customer feedback and opinion for various business purposes

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Customer Feedback

web Capture customer feedback with post-call surveys. Gather transactional customer feedback and track simple agent level scores for customer.

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Market Research Surveys

Maximize the probability of success of new products. Before launching new products and services, conduct research.

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Website Exit Survey

Conduct survey when visitors leave website after visiting pricing page, landing page or shopping cart page.

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Opinion Polls

Use IVR polling to call individuals and conduct telephone polls. Identify political inclination in voters.

Office24by7 Communication Features

Rich set of features to conduct surveys and gather feedback

Two-way-Communication

Two-way Communication

Respond to every last piece of feedback. Reach out to customers directly.

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Acknowledgment

Acknowledge customers with reply messages and make follow up calls post their feedback.

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Form Builder

Build engaging mobile-responsive forms. Or use Google Forms, Zoho Forms, and Survey Monkey.

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Templates

Ready to use and customizable survey form templates.

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Missed Call

Virtual number for customers to give missed calls and get return calls for their feedback.

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IVR Call

Virtual number to trigger single level IVR calls to customers for their feedback.

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Personalized Text Messages

Automatically include custom information in text messages.

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Messages Scheduling

Schedule text messages to send later to customers.

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URL Shortener

Shorten survey landing page URLs to make them easier to share via SMS, email, and social media.

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Message with Short URL

Send messages with short URLs to customers and direct them to landing pages.

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Short URL Analytics

Track time, handset, location, browser, IP, frequency of URL access, and time spent by users.

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Whitelisting and Blacklisting

Allow or block callers and senders of text messages.

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API Integration

Integrate CRM with third-party surveys and feedback collection apps. Using integrated apps, conduct surveys and collect feedback directly from customers.

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Analytics

Using analytics, get detailed reports of your surveys and customer feedback collected.

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Detailed Reports

Get detailed reports of your surveys and customer feedback collected and analyzed with analytics.