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Robust multi-channel ticketing system

One helpdesk for all your support channels

Unify customer messages and information across channels and give your customers a better support experience.

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Seamless channel integration

Streamline your communication with customers without any hassle. With Office24by7 Support, empower your teams to connect with the customers via various channels, be it through web or mobile, or start a conversation directly through User panel, Email, phone, API, or any other channel you want. Prioritize, categorize, and assign tickets automatically and efficiently.

Automate your support process

Automate every step of your team’s workflows with powerful automation, allow them to perform actions depending on where they've contacted you from, what they've contacted you about, etc. As an example, tickets can be automatically prioritized and assigned to the right teams whether the customer has contacted you over email or phone and what they have written to you about.

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office24by7

Track and prioritize interactions

Unify your conversations across channels, like email, voice, and messaging for faster replies. Track and prioritize each customer interaction to make the process of follow up and resolution quicker than ever. Leverage data and insights from previous events to drive conversions. You can also auto-assign tickets to the right agents by using our auto-assignment algorithms

Manage your team’s performance

A collective pat-on-the-back is all that your team needs. Use the feedback & survey report to know how your customers feel about the quality of your support services. Identify opportunities to craft better experiences using our Top Customer Analysis report. Get a bird’s eye view of how your team is performing on the key support metrics through the performance report.

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office24by7

Customized Reports and Dashboards

Go through our customized reports for getting an overview of your helpdesk’s performance, customer happiness to assess how your team is performing. Share access with your agents and other stakeholders for achieving a well-oiled support staff. By setting up dashboards, you can assess and manage workloads and other important issues without any escalations.

Ticketing Management Done Right

Boost helpdesk productivity and improve customer experience

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SMS Templates

Leverage high-engagement SMS templates to interact with your customers.

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Email Templates

Use ready-to-use email templates and never spend time in planning responses.

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Custom Ticket Forms

Never face difficulties in managing tickets and keep it all efficient, all the time!

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Ticket Routing

Make ticket management highly efficient by routing the tickets proactively.

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Ticket Distribution Rules

Leverage various ticket distribution rules for efficient ticket management.

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Ticket Prioritization

Prioritize tickets on the basis of a number of factors with efficiency.

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Merging Tickets

Merge tickets as and when needed to make sure your ticketing is perfect.

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Activity Log

Log all the activities for your agents and stay abreast with support.

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Real-time Notifications

Always stay on top of all your support tasks with real-time notifications.

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Seamless Integrations

Make sure your communications in multiple channels are integrated.

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Collaboration

Trigger growth with high-performance collaboration across various teams./p>

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Intuitive Reporting

Leverage custom dashboards to access data and insights for reporting.

Let’s ticketing management easier than ever!

With our pool of tools under your arsenal, you never have to worry about managing tickets and prioritizing them among your agents. With the best solution, offer the best frontline support.

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Omni-Channel Helpdesk

Start managing customer communications across multiple channels with easy-to-use omnichannel solution by Office24by7. Set up workflows and start sending them across various channels such as email, phone, messaging, and other channels based on the customer’s preference.

Scale-up and deliver the best experience to your customers. With our support solution, frontline support agents have a tool that they love.

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Mobile Ticketing System

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IT Help Desk

Leverage the power of our bespoke tools to serve IT related support and a reliable point of contact to your customers. Whether the users are within your organization or from outside, a Help Desk support software will be very helpful in keeping things highly organized.

Quantify Ticket Participation and identify top performers. Auto-assign tickets to the right agents through intelligent auto-assignment algorithms.

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Customer Complaint Management

Receive complaints, track them, resolve them and also reduce incoming complaint numbers with the help of Office24by7 Complaint Management software.

Office24by7 Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.

Our pricing plans

Get access to the best tools to streamline your communication, marketing, and sales created by Office24by7. Check out the pricing plans and get in touch!

Free Plan

₹ 0/Month
billed at ₹ 0/Year
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 5,000
  • Free Balance - ₹ 100
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Professional Plan

₹ 0/Month
billed at ₹ 0/Year
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 5,000
  • Free Balance - ₹ 100
  • Addl. User– ₹ 500/Month
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Enterprise Plan

₹ 0/Month
billed at ₹ 0/Year
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 5,000
  • Free Balance - ₹ 100
  • Addl. User– ₹ 700/Month
  • Task Manager 700
  • Email Templates
  • Built-in Agent CTI
  • Custom Reports & Dashboards
Buy Now

Free Plan

₹ 0/Month
billed at ₹0 /Half - Yearly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 2,500
  • Free Balance - ₹ 100
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Professional Plan

₹ 0/Month
billed at ₹0 /Half - Yearly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 2,500
  • Free Balance - ₹ 100
  • Addl. User– ₹ 600/Month
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Enterprise Plan

₹ 0/Month
billed at ₹0 /Half - Yearly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 2,500
  • Free Balance - ₹ 100
  • Addl. User– ₹ 800/Month
  • Task Manager(2,500)
  • Email Templates
  • Built-in Agent CTI
  • Custom Reports & Dashboards
Buy Now

Free Plan

₹ 0/Month
billed at ₹ 0/Quarterly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 1,500
  • Free Balance - ₹ 100
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Professional Plan

₹ 0/Month
billed at ₹ 0/Quarterly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 1,500
  • Free Balance - ₹ 100
  • Addl. User– ₹ 700/Month
  • Meeting scheduling
  • Email Templates
  • Built-in Agent CTI
  • Standard Reports & Dashboards
Buy Now

Enterprise Plan

₹ 0/Month
billed at ₹ 0/Quarterly
  • No. of Users – 8 (6 Agents, 1 Manager & 1 CXO)
  • Contacts Limit – 1,500
  • Free Balance - ₹ 100
  • Addl. User– ₹ 900/Month
  • Task Manager (2,500)
  • Email Templates
  • Built-in Agent CTI
  • Custom Reports & Dashboards
Buy Now