Establish a robust IVR with a Virtual Number and streamline the entire inbound business communications. Segregate and route calls to specific departments with the help of DTMF inputs and optimize communication efficiency. Multi-level IVR provides a personalized experience to customers when they reach on the business number. Create your own call flow as needed without the support of a technical team. Call Recordings and Post Call Survey features help you create and retain your privileged customers.
Use one number for all your business communication and provide hassle-free access to your customer. The number can be Landline, Mobile or Toll-free, chose a number of your choice and make it easy to organize all the incoming calls. Attend multiple calls simultaneously and redirect the calls to the right department conveniently. You can direct all your calls to the number of your choice with IVR Software irrespective of where you are.
IVR is a customizable interactive voice response system that creates welcome messages or personalized greetings with the help of TTS or by mobile recording directly from the panel itself. Based upon the chosen inputs, IVR routes calls to the right person or department as per the time, skill, language and agent availability. Automate the incoming calls to the respective sections and record calls to analyze and improve. IVR system is an easy way to guide customer calls to the right destination.
Devise a call flow system of your own choice as easily as it could get. Customize the call flow comfortably with the drag and drop features. Efficiently organize all the inbound calls with a custom designed call flow for a smooth and hassle-free experience to the customers. IVR system helps to build customer relationships that last longer and turn every association into a valued relation to race ahead of the competition.
Create as many departments as you want and smoothly organize the call flow for improved customer engagement with an IVR Number. Add multiple departments and map number of users to receive concurrent calls to create an unparalleled customer interaction experience. Ensure a pleasant experience to everyone who’s trying to reach you and build a brand image. Make most of the innovative features to organize call flow and enjoy cost benefits.
Modernize the call routing to greater accuracy and to reduce the waiting time. Automatically route calls location, date and time wise. If the agents are not available or unable to take calls, the calls are auto directed to the next available agent. While leaving the desk, the calls can be directed to mobile numbers so as to not to miss a call ever. Personalize the entire customer experience to win the customers loyalty and patronage for long.
Modernize the call routing to greater accuracy and to reduce the waiting time. Automatically route calls based on location, date and time wise. If the agents are not available or unable to take calls, the calls are auto directed to the next available agent. While leaving the desk, the calls can be directed to mobile numbers so as to not to miss a call ever. IVR software helps to personalize the entire customer experience to win the customers loyalty and patronage for long.