Office24by7, An Organization of Cloud Telephony Services imprints the foot prints of parent company Striker Soft Solutions to help entities in fulfilling their vision of success. An end-to-end Cloud Telephony Solution, pioneered with Cloud and state-of-the-art On-Premise deployment services provides from start-ups to renowned enterprises. Striker meets each business and technical requirement with the right combination models suitable for their needs. Office24by7 is being familiarized to build up all types of Voice Communications between the entities and customers and managing customer communication through Cloud Telephony Services which includes IVR System, Call Centre Services or Contact Centre Services.
SMART IVR is an inbound IVR System which is part of either Virtual Contact Centre or Virtual Call Centre Services also known as Virtual Receptionist. Unified features to manage and track the calls and location of the field employee’s which in turn helps to evaluate the productivity of Call Centre Software Solutions through IVR System.
SMART Operator refers specifically to manage Inbound Call Centre Software Solutions, Outbound Call Centre Software Solutions and Blended Call Centre Software Solutions. It is also known as Cloud Telephony or Super Receptionist. This solution is being designed to manage each and every call assigned to the respective divisions within the organization as programmed.
Office24by7 offers the most customizable communication solutions that could be modified as per business needs. With this, Contact/Call Centre Solution could align themselves as per requirements in streamlining the complete business communication streams.
Organization who has vast operations are desirable to go for On-Premises set-up which can move to Cloud without hazels in Office24by7. Typically, if the business venture come to be over and work force is to be reduced, cost implications are to be considered and decision is made to move from hosted to Cloud is probable effortlessly. In the same way, it is highly probable to scale-up with in the Cloud or on-premises either.
Our 360 degree automated communication solutions are Cloud leveraged with the cutting edge technological combination tools. As it highly feasible and accessible, businesses can scale up at any point of time resourcefully reducing human intervention. This ensures Businesses to look into Customer Interaction history with that of real time reports evaluating agent’s performance.
Office24by7 offers enlightened satisfaction for your customers to experience service through varied channels which might be SMS, Voice, Email, Web chat and Social Media of their choice from your business. This multi-channeled services are highly scalable through furnished API suites enabling third party tool integrations at any point of time.