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About Us

about image

Customized Voice and Text Solutions to B2B & B2C Organizations

Over the past 8 years of industry exposure in Tele-communication, given us envision to create its own symbol for customized Voice and Text Solutions to B2B & B2C Organizations to establish communication automation in a 360-degree approach of all the departments of an Organization. With years of market penetration and encompassing exposure in serving more than 3000 clienteles gave us the clocked inspects of every industry and their pain points. Office24by7’s communication automation system is designed with advanced technology and deeply intertwined infrastructure intending a motto to reduce human intervention. Termed all our Solutions & Services as SMART Solutions since our resolutions do not only involve in streamlining but helps in automation of the complete office communication.

Our Solutions

SMART IVR

images
images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Notification
  • Monthly Summary
  • Weekly Summary
  • Day Wise Summary
  • Agent Wise Summary
  • Geographical Summary
  • Customized Summary
  • E mail
  • SMS
  • Voice
  • API
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store

SMART IVR is an inbound IVR System that is part of Virtual Contact Centre or Virtual Call Centre Services either. It also known as Virtual Receptionist. Unified features to manage and track the calls and location of the field employee’s which in turn helps to evaluate the productivity of Call Centre Software Solutions through IVR System.

SMART OPERATOR

images
images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Notification
  • Monthly Summary
  • Weekly Summary
  • Day Wise Summary
  • Agent Wise Summary
  • Geographical Summary
  • Customized Summary
  • E mail
  • SMS
  • Voice
  • API
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store
images Data Management
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
images Agent CTI
  • Agent module
  • CTI Screen pop up
  • Agent Scripts
  • CRM Integrations
  • Contact Database or Customer Data
  • Management
  • Call Recording
  • Virtual phone
  • Work from home
images Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

SMART Operator refers and manages Inbound Call Centre Software Solutions, Outbound Call Centre Software Solutions and Blended Call Centre Software Solutions. It is also known as Cloud Telephony or Super Receptionist. This solution is being designed to manage each and every call assigned to the respective divisions within the organization as programmed.

IN HOST

images
images Number Selection
  • Virtual Number
  • Land line
  • Mobile
  • Toll-Free
images Reports & Analytics
  • Real time Report
  • Agent Performance Report
  • Call Status Report
  • Geographical Report
  • Custom Reports
  • Hour wise calls analysis
  • Month wise calls analysis
  • Agent wise calls analysis
  • Location wise calls analysis
images Post Call Survey
  • Feedback IVRS
  • Voicemail Integration
  • SMS With Shor URL Integration
  • Through Missed Call
  • Re-Campaign /Event
images Call Routing
  • Time Based
  • Day Wise
  • Skill Based
  • Priority Routing
  • Sticky Agent
  • Queue Management
  • Queue Count
  • Queue On Hold
  • Black list Numbers
  • White list Numbers
images IVRS
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
  • Welcome Message
  • Multi level IVR
  • Voice Mail
  • TTS
  • Audio Store
images Data Management
  • Time Based
  • Call Based
  • Programmable Extensions
  • New / Existing
images Agent CTI
  • Agent module
  • CTI Screen pop up
  • Agent Scripts
  • CRM Integrations
  • Contact Database or Customer Data
  • Management
  • Call Recording
  • Virtual phone
  • Work from home
images Dialer
  • Predictive Dialer
  • Progressive Dialer
  • Preview Dialer

In-Host Contact Centre Software enables the possibility to manage hosted IVR System either Inbound Call Centre Services, Outbound Call Centre Services and Blended Call Centre Services in customer premises based on the business requirement.

Our Services

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