Over the past 8 years of industry exposure in Tele-communication, given us envision to create its own symbol for customized Voice and Text Solutions to B2B & B2C Organizations to establish communication automation in a 360-degree approach of all the departments of an Organization. With years of market penetration and encompassing exposure in serving more than 3000 clienteles gave us the clocked inspects of every industry and their pain points. Office24by7’s communication automation system is designed with advanced technology and deeply intertwined infrastructure intending a motto to reduce human intervention. Termed all our Solutions & Services as SMART Solutions since our resolutions do not only involve in streamlining but helps in automation of the complete office communication.
SMART IVR is an inbound IVR System that is part of Virtual Contact Centre or Virtual Call Centre Services either. It also known as Virtual Receptionist. Unified features to manage and track the calls and location of the field employee’s which in turn helps to evaluate the productivity of Call Centre Software Solutions through IVR System.
SMART Operator refers and manages Inbound Call Centre Software Solutions, Outbound Call Centre Software Solutions and Blended Call Centre Software Solutions. It is also known as Cloud Telephony or Super Receptionist. This solution is being designed to manage each and every call assigned to the respective divisions within the organization as programmed.
In-Host Contact Centre Software enables the possibility to manage hosted IVR System either Inbound Call Centre Services, Outbound Call Centre Services and Blended Call Centre Services in customer premises based on the business requirement.