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Click-to-Call from Office24by7

Simplify Communication through Clicks

Enhance customer experience by making communication with customers and prospects easy through simple clicks.

Click to Call

Click-to-Call

Bridge the gap between customer and organization. Enable visitors to click a button and call a virtual number from website. Receive a notification with their number and get connected to them instantaneously. Make calls to contacts from web apps including third party CRMs with a click. Allow customers and agents to connect via mobile apps.

Click-to-Dialer

A button on the dashboard that opens a dialer with a click. Dial a number manually and reach customers not in database. Whereas click-to-call is apt for calling an available number in the database, click-to dialer is best to reach new numbers unavailable in database. Integrate dialer in third-party CRM to avoid multiple tabs or applications.

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Agent CTI

Agents make and receive calls from their computers with click-to-call and click-to-dial buttons. They get information about callers and their accounts, open cases, and call history. Send instant personalized text, voice, or email messages during or post calls. Use automated post-call surveys and feedback to get insights into customer needs and guide agents to provide better services.

Office24by7 Communication Features

Features that form Click-to-Call, Click-to-Dialer, and Agent CTI.

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Number Selection

Virtual numbers – mobile, landline or toll free – for both parties when call patching. Convey a local business presence with a local number.

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Call or Number Masking

Protect identities of both parties when call patching.

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API Integrations

Build call patching facility in your mobile or web apps.

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Call Recordings and Call Logs

Capture recordings of calls as well as log all incoming and outgoing calls.

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Call Transfer

Transfer calls internally via IP PBX and EPBX.

Multi-channel-Communication

Multi-channel Communication

Allow agents to interact with customers over several communication channels.

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CRM Integration

Agents can make and attend calls right from CRM apps and avoid switching between systems.

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Agent Performance Tracking

View agents’ activities and day’s progress in real-time. Allow supervisors to listen to customer-agent interactions in real time.

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Manual (Outbound) Calling

Agents call contacts or dial a number not in contacts manually.

Use Case Scenarios

Click-to-Call, Click-to-Dialer, and Agent CTI are integral to many business models.

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Deliveries, Cab Rides, and Directories

Allow customers to reach drivers, delivery executives, or vendors and vice versa through click-to-call and click-to-dial buttons in delivery, cab ride, or directory mobile app. Safeguard either party’s identity by masking their phone numbers.

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CRM

Through a click-to-dial CTI for CRM extension, allow sales representatives to quickly dial phone numbers of contacts in third-party CRMs. Using the extension, sales representatives can identify callers (screen pops) and enter call notes in the CRM.

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Callback Request

Allow visitors to connect with you directly from your website with click-to-call button. Allow visitors to request a callback (schedule a call with you) or drop a message (email, phone, and query) and capture as a lead.

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Order Confirmation and Delivery Rescheduling

Trigger an automated call with IVR input to confirm orders by customers who choose, say, cash-on-delivery payment mode. Save time and cost by connecting delivery executives with customers to check on their availability and reschedule if needed.

Our pricing plans

Get access to the best tools to streamline your communication, marketing, and sales created by Office24by7. Check out the pricing plans and get in touch!

Standard Plan

₹ 600/User/Month
billed at ₹ 7,200/Year
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User– ₹ 300/Month
  • Virtual Number Type * – Landline (Silver)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Professional Plan

₹ 750/User/Month
billed at ₹ 9,000/Year
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 300/Month
  • Virtual Number Type* -Landline (Gold)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Enterprise Plan

₹ 1,000/User/Month
billed at ₹ 12,000/Year
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 300/Month
  • Virtual Number Type* -Landline (Platinum)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Standard Plan

₹ 600/User/Month
billed at ₹ 3,600/Half-Yearly
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User– ₹ 400/Month
  • Virtual Number Type * – Landline (Silver)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Professional Plan

₹ 750/User/Month
billed at ₹ 4,500/Half-Year
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 400/Month
  • Virtual Number Type* -Landline (Gold)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Enterprise Plan

₹ 1,000/User/Month
billed at ₹ 6,000/Half-Year
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 400/Month
  • Virtual Number Type* -Landline (Platinum)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Standard Plan

₹ 600/User/Month
billed at ₹ 1,800/Quarterly
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User– ₹ 500/Month
  • Virtual Number Type * – Landline (Silver)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Professional Plan

₹ 750/User/Month
billed at ₹ 2,250/Quarterly
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 500/Month
  • Virtual Number Type* -Landline (Gold)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now

Enterprise Plan

₹ 1,000/User/Month
billed at ₹ 3,000/Quarterly
  • No. of Users – 1
  • Call Cost – Based on Top-up
  • Agent CTI & Call Recording
  • Addl. User – ₹ 500/Month
  • Virtual Number Type* -Landline (Platinum)
  • CRM Integration with APIs
  • SMS & Email Notifications
  • Standard Reports
Buy Now