Number Selection
Virtual numbers – mobile, landline or toll free – for both parties when call patching. Convey a local
business presence with a local number.
Call or Number Masking
Protect identities of both parties when call patching.
API Integrations
Build call patching facility in your mobile or web apps.
Call Recordings and Call Logs
Capture recordings of calls as well as log all incoming and outgoing calls.
Call Transfer
Transfer calls internally via IP PBX and EPBX.
Multi-channel Communication
Allow agents to interact with customers over several communication channels.
CRM Integration
Agents can make and attend calls right from CRM apps and avoid switching between systems.
Agent Performance Tracking
View agents’ activities and day’s progress in real-time. Allow supervisors to listen to
customer-agent interactions in real time.
Manual (Outbound) Calling
Agents call contacts or dial a number not in contacts manually.