Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Enhance customer experience and drive operational efficiencies by
enabling customers to instantly connect with your frontline staff and third-party vendors.
Enhance customer experience by making communication with customers
and prospects easy through simple clicks.
Bridge the gap between customer and organization. Enable visitors to click a button and
call a virtual number from website. Receive a notification with their number and get connected to
them instantaneously. Make calls to contacts from web apps including third party CRMs with a click.
Allow customers and agents to connect via mobile apps.
A button on the dashboard that opens a dialer with a click. Dial a number manually and
reach customers not in database. Whereas click-to-call is apt for calling an available number in the
database, click-to dialer is best to reach new numbers unavailable in database. Integrate dialer in
third-party CRM to avoid multiple tabs or applications.
Agents make and receive calls from their computers with click-to-call and click-to-dial
buttons. They get information about callers and their accounts, open cases, and call history. Send
instant personalized text, voice, or email messages during or post calls. Use automated post-call
surveys and feedback to get insights into customer needs and guide agents to provide better
Features that form Click-to-Call, Click-to-Dialer, and Agent CTI.
Virtual numbers – mobile, landline or toll free – for both parties when call patching. Convey a local
business presence with a local number.
Protect identities of both parties when call patching.
Build call patching facility in your mobile or web apps.
Capture recordings of calls as well as log all incoming and outgoing calls.
Transfer calls internally via IP PBX and EPBX.
Allow agents to interact with customers over several communication channels.
Agents can make and attend calls right from CRM apps and avoid switching between systems.
View agents’ activities and day’s progress in real-time. Allow supervisors to listen to
customer-agent interactions in real time.
Agents call contacts or dial a number not in contacts manually.
Click-to-Call, Click-to-Dialer, and Agent CTI are integral to many
Allow customers to reach drivers, delivery executives, or vendors
and vice versa through click-to-call and click-to-dial buttons in delivery, cab
ride, or directory mobile app. Safeguard either party’s identity by masking their
Through a click-to-dial CTI for CRM extension, allow sales
representatives to quickly dial phone numbers of contacts in third-party CRMs.
the extension, sales representatives can identify callers (screen pops) and
call notes in the CRM.
Allow visitors to connect with you directly from your website
click-to-call button. Allow visitors to request a callback (schedule a call with
you) or drop a message (email, phone, and query) and capture as a lead.
Trigger an automated call with IVR input to confirm orders by
customers who choose, say, cash-on-delivery payment mode. Save time and cost by
connecting delivery executives with customers to check on their availability and
reschedule if needed.
Get access to the best tools to streamline your communication, marketing, and sales
Office24by7. Check out the pricing plans and get in touch!
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