Drive customer satisfaction with timely feedback collection and support through IVR numbers and short URL services.

Conduct Customer Satisfaction Surveys and Gather Feedback

Enable customers to provide feedback and opinions over virtual numbers, short URL services, and more.

Landing Page

Engage, segment, and get to know your visitors using engaging mobile-responsive website surveys. Embed and display them anywhere on your website using landing page templates. Integrate landing page with Google Forms, Zoho Forms, or Survey Monkey.

Short URL

Direct users to survey landing pages with our short URL services. Create and include in SMS, emails, or social media posts. Track clicks and underlying information such as user location, mobile device, and OS.

IVR Call

Receive feedback about your products or services with automated voice calls through dedicated IVR numbers. Automate post-call surveys to gather transactional customer feedback. Track simple agent-level scores for customer satisfaction or Net Promoter Score.

Virtual Number

Encourage customers to give a missed call on your virtual number, which you follow up on, collect customer feedback, and conduct customer interviews. Use long code or short URL services and receive feedback from customers through keyword responses.

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Conduct Surveys or Gather Customer Feedback to Improve Brand Goodwill

Leverage IVR numbers, virtual numbers, and short URL services to get customer feedback for various business purposes.

Customer Feedback

Capture customer feedback with post-call surveys. Gather transactional customer feedback and track simple agent-level scores for customers.

Market Research Surveys

Maximize the probability of success of new products. Before launching new products and services, conduct research via IVR numbers.

Website Exit Survey

Conduct a survey when visitors leave a website after visiting the pricing, landing, or shopping cart pages. Choose from a variety of landing page templates to embed forms into webpages.

Opinion Polls

Use IVR polling to call individuals and conduct telephone polls. Identify political inclination in voters by leveraging dedicated IVR numbers.

Conduct Insightful Customer Surveys with Office24by7

Rich set of features to conduct surveys and gather feedback.

Two-way Communication

Respond to every last piece of feedback. Reach out to customers directly.

Acknowledgment

Acknowledge customers with reply messages and make follow-up calls to post their feedback.

Form Builder

Build engaging mobile-responsive forms. Or use Google Forms, Zoho Forms, and Survey Monkey.

Templates

Ready-to-use and customizable survey form templates.

Missed Call

Virtual number for customers to give missed calls and get return calls for their feedback.

IVR Call

A virtual number triggers single-level IVR calls to customers for their feedback.

Personalized Text Messages

Automatically include custom information in text messages.

Messages Scheduling

Schedule text messages to send later to customers.

URL Shortener

Shorten survey landing page URLs to make them easier to share via SMS, email, and social media.

Message with Short URL

Send messages with short URLs to customers and direct them to landing pages.

Short URL Analytics

Track time, handset, location, browser, IP, frequency of URL access, and time spent by users.

Whitelisting and Blacklisting

Allow or block callers and senders of text messages.

API Integration

Integrate CRM with third-party surveys and feedback collection apps. Using integrated apps, conduct surveys and collect feedback directly from customers.

Analytics

Using analytics, get detailed reports of your surveys and customer feedback collected.

Detailed Reports

Get detailed reports of your surveys and customer feedback collected and analyzed with analytics.

Frequently Asked Questions

What types of surveys can I create?

Businesses can create manual and automated surveys through Office24by7’s comprehensive surveys and feedback services. Our platform also helps you implement the IVR survey, facilitating surveys on employee engagement, market research, customer satisfaction feedback, events and conferences, product development, etc.

Is my customer data secure?

Absolutely. Safeguarding your customer data is our utmost priority. Office24by7 employs robust security measures and follows stringent data protection protocols. We ensure the confidentiality and integrity of your valuable customer information as you gather and analyze feedback through our platform, guaranteeing peace of mind.

Can I create customized customer surveys?

Yes, maintaining a professional and cohesive brand image in your survey is easily achievable, as you can opt for customization or choose from our array of existing templates.

What is a long code system?

A long code system for customer satisfaction feedback collection utilizes standard IVR numbers for voice calls and SMS messaging. Businesses can use long code numbers and encourage customers to send responses. For instance, customers might be asked to rate their satisfaction by texting “SATISFIED” or “DISSATISFIED”.

How do automated surveys work?

Automated surveys are typically initiated following specific events, eliminating the need for live operators. Examples include survey prompts after a customer books a ticket, receives a delivery, or gets a resolution from customer service. These surveys often appear as pop-up queries, collecting visitor experience feedback. They can also be employed when a visitor intends to exit a webpage, inquiring about reasons for leaving and asking for suggestions to improve the website or service.

Can I integrate survey with other tools?

Office24by7 facilitates customers to integrate with other popular tools like Google Forms, Survey Monkey, Zoho Forms, etc., to carry out customer satisfaction surveys.

Can I track real-time survey progress?

With Office24by7, you can monitor your surveys in real-time. Our survey call center provides comprehensive tracking and reporting tools, informing you about survey response rates, trends, and participant engagement as they occur.

How can I set up a customer survey?

Reach out to us at +91 7097171717 or email us at sales@office24by7.com and we’ll help you set up customer satisfaction surveys. We also offer comprehensive support for survey setup. We ensure seamless integration and customization of survey and feedback forms.