Ticket Management System
Leverage our multi-channel ticketing system that is easy-to-implement, easy to use, and scales to fit your needs.
One Helpdesk for All Your Support Channels
Ticketing Management
Streamline your communication with customers without any hassle. Office24by7 Support provides ticket management software to empower your teams to connect with the customers via various channels, be it through web or mobile, or start a conversation directly through User panel, Email, phone, API, or any other channel you want. Prioritize, categorize, and assign tickets automatically and efficiently.
Automate Your Support Process
Ticket management solutions automate every step of your team’s workflows with powerful automation, allow them to perform actions depending on where they’ve contacted you from, what they’ve contacted you about, etc. As an example, tickets can be automatically prioritized and assigned to the right teams whether the customer has contacted you over email or phone and what they have written to you about.
Track and Prioritize Interactions
Unify your conversations across channels, like email, voice, and messaging for faster replies. Ticketing system software tracks and prioritizes each customer interaction to make the follow-up and resolution process quicker than ever. Leverage data and insights from previous events to drive conversions. You can also auto-assign tickets to the right agents by using our auto-assignment algorithms.
Manage Your Team’s Performance
A collective pat-on-the-back is all that your team needs. Use the feedback & survey report to know how your customers feel about the quality of your support services. Ticketing system software identifies opportunities to craft better experiences using our Top Customer Analysis report. Get a bird’s eye view of how your team is performing on the key support metrics through the performance report.
Customized Reports and Dashboards
Go through our customized reports for getting an overview of your helpdesk’s performance, and customer happiness to assess how your team is performing. Share access with your agents and other stakeholders for achieving a well-oiled support staff with top ticketing management software. By setting up dashboards, you can assess and manage workloads and other important issues without any escalations.
Ticketing Management Done Right
SMS Templates
Leverage high-engagement SMS templates to interact with your customers by adopting ticketing management software.
Email Templates
Custom Ticket Forms
Ticket Routing
Ticket Distribution Rules
Ticket Prioritization
Merging Tickets
Activity Log
Real-time Notifications
Seamless Integrations
Collaboration
Intuitive Reporting
Make Ticketing Management Easier Than Ever!
Omni-Channel Helpdesk
Start managing customer communications across multiple channels. Set up workflows and start sending them across various channels such as email, phone, messaging, and other channels based on the customer’s preference.
Scale up and deliver the best experience to your customers with the best ticketing system software. With our support solution, frontline support agents have a tool that they love.
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Mobile Ticketing System
Enable a mobile ticketing system and manage tickets on the go, without keeping your clients waiting forever. Track progress and further escalations of the issue with communication opportunities that can streamline the support process.
Whether you are at your desk or traveling always stay in touch with your client tickets to ensure timely resolution and customer satisfaction.
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IT Help Desk & Support
Leverage our bespoke ticketing system tools to serve as IT support and a reliable point of customer contact. Whether the users are within your organization or from outside, a Help Desk support software will prove very helpful in keeping things highly organized.
Quantify Ticket Participation and identify top performers. Auto-assign tickets to the right agents through intelligent auto-assignment algorithms.
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Manage Customer Complaints
Receive, track, and resolve complaints promptly with Office24by7’s ticketing management system. Reduce incoming complaint numbers by improving customer satisfaction with the help of Office24by7 Complaint Management software.
Office24by7 Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign, and resolve complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.
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Frequently Asked Questions
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