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Robust multi-channel ticketing system

One helpdesk for all your support channels

Unify customer messages and information across channels and give your customers a better support experience.

Ticket management done right with ticket management software.

Ticketing Management

Streamline your communication with customers without any hassle. Office24by7 Support provides ticket management software to empower your teams to connect with the customers via various channels, be it through web or mobile, or start a conversation directly through User panel, Email, phone, API, or any other channel you want. Prioritize, categorize, and assign tickets automatically and efficiently.

Automate your support process

Ticket management solutions automate every step of your team’s workflows with powerful automation, allow them to perform actions depending on where they've contacted you from, what they've contacted you about, etc. As an example, tickets can be automatically prioritized and assigned to the right teams whether the customer has contacted you over email or phone and what they have written to you about.

Know the Origin of the tickets with Ticket management solutions.
Track and prioritize interactions with your customers with ticketing system software.

Track and prioritize interactions

Unify your conversations across channels, like email, voice, and messaging for faster replies. Ticketing system software track and prioritize each customer interaction to make the process of follow up and resolution quicker than ever. Leverage data and insights from previous events to drive conversions. You can also auto-assign tickets to the right agents by using our auto-assignment algorithms

Manage your team’s performance

A collective pat-on-the-back is all that your team needs. Use the feedback & survey report to know how your customers feel about the quality of your support services. Ticketing system software identifies opportunities to craft better experiences using our Top Customer Analysis report. Get a bird’s eye view of how your team is performing on the key support metrics through the performance report.

best ticketing system software for over all analysis of customer feedback.
Cream out the best supporting staff using top ticket management software.

Customized Reports and Dashboards

Go through our customized reports for getting an overview of your helpdesk’s performance, customer happiness to assess how your team is performing. Share access with your agents and other stakeholders for achieving a well-oiled support staff with top ticketing management software. By setting up dashboards, you can assess and manage workloads and other important issues without any escalations.

Ticketing Management Done Right

Boost helpdesk productivity and improve customer experience


SMS Templates

Leverage high-engagement SMS templates to interact with your customers by adopting ticketing management software.


Email Templates

Ticketing system software use ready-to-use email templates and never spend time in planning responses.


Custom Ticket Forms

Never face difficulties in managing tickets and keep it all efficient, all the time with the best ticketing system software.


Ticket Routing

Make ticket management system highly efficient by routing the tickets proactively.


Ticket Distribution Rules

Leverage various ticket distribution rules for efficient ticket management software.


Ticket Prioritization

Prioritize tickets on the basis of a number of factors with efficiency with an automated ticketing system.


Merging Tickets

Merge tickets as and when needed to make sure your ticketing is perfect with the best ticketing software solutions.


Activity Log

With the best ticketing system, log all the activities for your agents and stay abreast with support.


Real-time Notifications

Always stay on top of all your support tasks with real-time notifications with ticketing system software.


Seamless Integrations

The best ticketing software solutions make sure your communications in multiple channels are integrated.



Trigger growth with high-performance collaboration across various teams. with ticketing software.


Intuitive Reporting

Top ticket management software leverage custom dashboards to access data and insights for reporting.

Let’s ticketing management easier than ever!

With our pool of tools under your arsenal, you never have to worry about managing tickets and prioritizing them among your agents. With the best solution, offer the best frontline support.

Omni-Channel Helpdesk with best ticketing software solutions.

Omni-Channel Helpdesk

Start managing customer communications across multiple channels with easy-to-use omnichannel solution by Office24by7. Set up workflows and start sending them across various channels such as email, phone, messaging, and other channels based on the customer’s preference.

Scale up and deliver the best experience to your customers with the best ticketing system software. With our support solution, frontline support agents have a tool that they love.

Mobile Ticketing System

Mobile Ticketing System

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IT help desk with ticketing system tools.

IT Help Desk

Leverage the power of our bespoke ticketing system tools to serve IT related support and a reliable point of contact to your customers. Whether the users are within your organization or from outside, a Help Desk support software will be very helpful in keeping things highly organized.

Quantify Ticket Participation and identify top performers. Auto-assign tickets to the right agents through intelligent auto-assignment algorithms.

Customer complaint management with the help of Complaint Management Software.

Customer Complaint Management

Receive complaints, track them, resolve them and also reduce incoming complaint numbers with the help of Office24by7 Complaint Management software.

Office24by7 Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.


Yes, it is possible to track and measure the team’s performance whenever required.

You have the activity log feature available in our Office24by7 CRM. You can use that to check the performance of each of your agent, the number of calls they have attended, duration of calls, any call activity, etc.

Yes, push notifications are sent to managers and agents as well to have an idea about the tickets raised, issues solved, etc..

The pricing varies. Contact us on +91 7097171717 to get the best pricing.