Choosing a best Call Center Solution that suits your company needs can be a daunting task.  With a huge space of Service Providers offering solutions with numerous features in …

  Operating a start-up/SMB successfully in the interconnected age of internet is no easy task. It is a known fact that many entrepreneurs fail in their initial stage. Lack …

Effective communication with customers is one of the basic needs of a successful business. Getting continuous store traffic or web traffic requires a lot of hard-work. Thanks to technological …

Nurturing potential customers is crucial part of any business. Customer satisfaction plays a critical role in the age of innovation and automation. Internet has given clients the flexibility to …

Increasing need to communicate and ever-changing technological innovation has led to an effective way of dealing with customers. Businesses collect potential information to personalize marketing strategies. However, the use …

How could sales increases of your business? By Retaining Customers…. True but to do it consistently, what’s the important thing that the businesses need to have? Communication and Convincing …

  Businesses consistently apply innovative methods to understand customer needs, get insights and deliver a better experience. They review and compare analytical reports to spot black holes and performance …

Businesses handling Customer Communication requires professionalism. But to keep a track of all incoming calls, monitor call conversations, improve first time resolutions, enhance customer satisfaction and importantly, route callers …

With advancements in technology, businesses today can communicate with customers through multiple platforms like email, sms, video, chat and whats app.  But nothing matches the effectiveness of a call …

If your business communication tool has a web of copper wire, occupies a significant space in your office and requires special maintenance, you are using a legacy old PBX …