Every customer either new or existing, reach businesses with inquiries, concerns, subscriptions etc. proving that communication plays a key role. This is where the Virtual Number acts like an asset in filling the communication gap between the entities and customers. However, the rise of innovative technological aspects has made flexibly possible for a customer to reach business irrespective of location. With this uphold, Virtual Number gained popularity among SME’s simplifying communication process.
Virtual Number is a ten digit telephonic number without a physical existence. This is a technology that enables businesses to communicate with customers from any part of the globe. Office24by7 offers Virtual Number either in the format of Landline, Mobile and Toll-Free. Generally, incoming calls from this number are forwarded to the desired pre-set telephonic number of any format to any device.
Here is the list, enforcing the importance of office24by7’s Virtual number for businesses:
Projects a Professional Image:
Any formatted Virtual Number establishes a professional brand image incepting familiar and personalized touch. In addition to it, Office24by7 offers flexibility of assigning a single Virtual Number for varied services like Missed Call service, Call forwarding, IVRs and etc. Office24by7 uniqueness is that the businesses are feasible to swap services instantly in the same live dashboard as desired. Office24by7 offers several numbers of Virtual Numbers of any formats instantly at an affordable price that gets activated in no time.
Accessible round the clock:
Virtual Number provides a convenient and hassle free communication process by exposing an identity, maximizing customer reach. A Virtual Number offers feasibility in addressing a flood of incoming calls. This lessens the busy tones as the calls get forwarded to employee as available or pre-set destinations through an Intelligent Routing System, ACD, and Voice Mail integrations etc. With this, customers are aware that the business is reachable for an interaction at any point of time.
24by7 customer service:
A business using a Virtual Number can provide 24by7 customer support as the number lacks physical existence; it does not tie the executives to their desks. The incoming calls can be routed and forwarded to any pre-set number or mobile number of the agents to take up calls from their own device to interact at ease from anywhere, any place, and at any point in time. Commonly, Call forwarding feature is patchable as per business hours and non working hours pre-determining the destinations, missing not a single potential lead.
Data security and Scalability:
Virtual Number removes security vulnerabilities. Each and every call log or call data, call recordings, and customer information are stored on to cloud. Opting Virtual Number is done online easily. All need to do is to visit Office24by7.com and request for activation which gets activated instantly. When a business grows, scaling is easier with the addition of Virtual Numbers, Services and required Users to the interface instantly. An organization is feasible to activate and deactivate the services as per needs.
A virtual number permits to connect customers in a number of ways via SMS, Email with just a click. An SMS can be personalized incorporating Short URL of Audio, Video, Image, Website and etc, to provide visually appealing and meaningful information to the customers. Office24by7 offers powerful API suites enabling integrations of any third party CRM instantaneously.
Transparent Reports and Analytics:
Tracking the voice services is tough but Office24by7 made it convenient through a Virtual Number as all the call and customer details are stored on to Cloud providing the best way to monitor and track all related information in real time comprehending ROI.
With this, it is made clear that the concept of Virtual number is important for businesses as it benefits in varied vertices. Office24by7 offers flexibility to Organizations to choose Virtual Numbers of any formats as per requirements on Cloud and On-Premises. The number gets activated instantly rendering maximum opportunities to address the communication needs of all branches and departments of the Organization. A Virtual Number can track and analyze communication work flows of an Organization. Hence, Office24by7’s Virtual Number is surely an asset to SME’s.