Businesses consistently apply innovative methods to understand customer needs, get insights and deliver a better experience. They review and compare analytical reports to spot black holes and performance …
Businesses handling Customer Communication requires professionalism. But to keep a track of all incoming calls, monitor call conversations, improve first time resolutions, enhance customer satisfaction and importantly, route callers …
With advancements in technology, businesses today can communicate with customers through multiple platforms like email, sms, video, chat and whats app. But nothing matches the effectiveness of a call …
If your business communication tool has a web of copper wire, occupies a significant space in your office and requires special maintenance, you are using a legacy old PBX …
A new technology is revolutionizing the way communication takes place without being in limelight. The impact is huge and making our lives easier, but probably you don’t notice it. …
First interaction with customer paves the way for sales process. Your client wants the best experience while interacting, and you want to measure and improve the productivity of your …
Toll-Free Number is a Virtual Number that facilitates dialing from any Telephone Number for free from any part of the country. Generally, this number is owned by Customer Service …
Rightfully, the Cloud Telephony is an efficient Communication conduit in the Business World. This has emerged out as the technological innovation that has the potentiality to replace the traditional …
Business must not be a person dependent, it should be purely process oriented. Communication takes place a major role in Organizations. If Companies do not manage communication properly, it …
To accomplish the future needs of Organizations in terms of communication automation, Contact Centers must break away from the traditional operational styles and think of new ways to operate. …
