IVR Service Provider

Leverage call routing services to engage customers at scale with the best-in-class IVR service number provider.

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Automate Customer Interactions with the Best IVR Service Provider

Let the call forwarding services provide a personalized experience when customers reach your business virtual number.

Virtual Number Solutions of IVR system helps to provide better customer service via mobile, local number, and toll-free

Choose a Virtual Number to Reflect a Local Presence

A cloud-based number – not associated with a direct telephone line – to receive calls and forward them to regular numbers and destination apps. You can choose one of these three options- mobile, toll-free, and local number. Select the local numbers to convey a local business presence, toll-free to enhance brand image and avoid cost to callers. We provide virtual number solutions to your business to save the cost of employing and infrastructure to maintain the volume of a huge call.

Manage Calls Efficiently With Interactive Voice Response (IVR) Service

Set up a direct, single-level, or multi-level IVR using an IVR service provider for a virtual receptionist who can answer calls around the clock. It can handle customers’ general queries with automated and pre-planned coherent responses, and transfer to internal teams where needed. IVR services provide callback options during non-business hours and address customer queries when business resumes.

IVR Calling System helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling
Set and share a specific Audio with IVR Calling System.

Create and Store All Your Files in the Audio Library

The best IVR service provider offers you an option to store welcome greetings, the main menu greeting, and sub-level IVR prompts in our audio library. The IVR calling system lets you share and store other greetings for waiting, after-hours, voicemail, holiday closures, etc. Upload pre-recorded custom messages or record messages on the spot after receiving a call or type in menu instructions and messages to convert them into audio files using TTS (Text-to-Speech) or type in menu instructions and messages.

Diverse Call Routing Methods to Efficiently Redirecting Incoming Calls

Send calls to suitable agents and better manage and respond to callers. Automatically route calls to an appropriate queue of agents based on location, date, and time. Reduce human intervention and help customers reach the right departments. Never miss a call for any reason whatsoever. The call routing solution connects callers returning within a specified time to the same set of agents accordingly.

Call Routing with IVR system helps to make reach customers to the right departments.
Distribute Calls effectively with Queue Management through IVR Software.

Regulate High Call Volumes Smoothly With Queue Management

Deal with a higher volume of calls when agents cannot take calls with queues and transfer to available agents. The IVR systems enhance customer experience by minimizing wait time in call queues. Minimize the risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly amongst agents. Play personalized messages to callers in the queue.

Enhance Productivity With Various Call Distribution Methods

Distribute calls from a queue to a team of agents serving the queue based on a pre-set distribution method, such as round robin, priority, and ring-all, if agents are unavailable or unable to take calls. When agents leave their desks, the calls are directed to their mobile numbers. The best IVR service provider will also record and track calls for better subsequent engagement within your team and customers.

Automated Call Distribution with IVR Service helps your agents serve calls effectively that are sent through pre-set distribution method.
Use IVR features for Post Call Survey and collect caller's information.

Leverage Customer Feedback with Post Call Survey

Send a pre-recorded automated survey voice call with IVR solution to collect callers’ information, SMS with a Short URL, or Email with a Short URL to collect feedback and gauge their satisfaction with their interaction with the agent. Calculation of agent-level and Net Promoter Score (NPS) are two of the best IVR calling systems features. You can act quickly on surveys rated for poor service and address unhappy customers.

Gain Actionable Insights With Reports and Analytics

Actionable analytics is vital for your company’s success. With our IVR solution, reports and analytics help managers keep track of their campaigns. This helps calculate the efficiency and success of a company. They are an excellent means of looking back and deciphering where your efforts are, resulting in success or identifying weak points that could be improved to succeed. Reports and analytics help managers keep track of their campaigns.

Maintain reports and analytics with our IVR solutions and keep a track of various campaigns.

Maximize Customer Satisfaction With IVR Calling System

Power-packed features from the best IVR service provider.

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Virtual Number

IVR systems help maintain anonymity and have one business number to share everywhere by opting for our Virtual Number service. You can pick the location code.

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Call Forwarding

Call forwarding services for call center IVR systems help forward calls to other agents or superiors with just one click.

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Welcome or Greeting Message

Show your customers a warm welcome or greeting when they call your business number. This number can be customized.

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Multi-level IVR

By using IVR solutions in the business, you can engage your customers 24×7.

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Programmable Extensions

Office24by7 is the IVR service provider for call centers looking to forward calls to pre-programmed extensions per the caller’s DTMF inputs.

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Voicemail Integration

The automated IVR services can make callers leave voice mails that your agents can retrieve later.

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Scheduling or Time-based IVR

Time–based scheduling of IVR menus and messages for a seamless experience. IVR systems can handle high call volumes with multilanguage support and route them to the right employee without waiting.

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Audio File Upload

Upload .MP3 or .WAV files to streamline the working with the IVR system for agents.

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Recording Calls

The best IVR software can record calls between agents and customers for insights and compliance.

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Text-to-Speech (TTS)

IVR system creates audio files with Text–to–speech to boost your team’s efficiency.

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Time or Schedule-based Routing

Custom call routing services route calls based on various factors such as agent status and working hours.

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Skills-based or Weighted Order Routing

Call routing solutions route calls based on agents’ weighed scores on language and skills factors.

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Priority-based Routing

Automated IVR system routes calls to the agents or teams based on priority and other parameters.

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Sticky Agent

Call routing services in call center IVR systems route calls of a customer to agents that have previously spoken with them.

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Wait Time-based Distribution

The best IVR routing route on-hold calls based on wait time and manage callers time efficiently.

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In-Queue Count Message

The IVR solution for the call center informs callers of their position in the waiting queue to keep them engaged.

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Music on Hold (MOH)

Play pre-set music to callers on hold with IVR calling services and improve CX by multiple folds.

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Custom Audio as MOH

Hosted IVR solutions engage waiting for callers with Reset audio messages on products or services.

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Automatic Call Distribution

Distribute calls based on telephone numbers and IVR system options among agents.

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Fixed or Linear Order Distribution

The IVR system for the call center allows distributing calls in a preset order or sequence until someone picks up.

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Round Robin Distribution

IVR calling solutions send new calls to the next available agent in the loop for even distribution.

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Ring All or Simultaneous Distribution

IVR calling services enable ringing all available agents simultaneously and assign to whoever picks up first.

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Agent Talk Time-based Distribution

IVR software solutions distribute the calls among the agents with fewer calls and drive efficiency.

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Survey Voice Call with IVR

The automated IVR solutions gather feedback with responses such as ‘YES’ or ‘NO’ using a phone keypad.

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Survey Voicemail

IVR system solution integrates surveys with voicemail and records their feedback without typing.

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Survey SMS with Short URL

Automated IVR solutions send an SMS with a short URL linking to the survey form and track the response.

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Survey Missed Call

Hosted IVR services send SMS and ask callers to give a missed call to register their feedback.

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IVR systems monitor campaigns and agents in real time with our intuitive dashboards.

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The best IVR system solution empowers managers to measure and improve their agents’ performance.

Unlock 24/7 Business With IVR Systems

Adapt to the best-in-class IVR service provider Office24by7 to find tailored requirements for your call center.

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Virtual Receptionist

Deploy an intelligent call-attending platform to help you handle calls from your customers. Built with the best-in-class technology, Office24by7 is a one-of-a-kind IVR service provider.

We have left no stone unturned for brands looking to streamline their call answering to ensure excellent customer satisfaction and lower costs. From IVR greetings to call recording, it’s all easy to use!

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Inbound Call Center

Implement our suite of IVR software to create an efficient telephony system to cater to calls and requests from your customers. Use features like click-to-call and missed-call service for enhanced reach.

With IVR system solutions, organizations save loads of cash generally spent on set-up costs and maintenance. With Office24by7, you can access a full-fledged inbound call center designed and tailor-made for you!

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Blended Call Center

Using the best-in-class tools from Office24by7, streamline your call operations efficiently. Perfect your outbound calls using industry-best routing features and call distribution capabilities.

With Office24by7, you can use IVR software technology and minimize idle time for your agents across the floor. Never worry about interoperability anymore. It’s all covered!

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Voice Broadcasting

With our industry-best IVR software and services, master voice broadcasting to make the most out of it. IVR telephony adds a new dimension to your engagement with diverse customers.

IVR services gathering feedback from customers with surveys is also hassle-free. As we improve the routing and distribution of calls for your agents, you can focus on reaching the next level.

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Frequently Asked Questions

IVR stands for Interactive Voice Response. It is a technology that allows interaction between callers and a computer system via voice or keypad inputs. With IVR, callers can direct themselves to the appropriate department or resource based on their selections.

Self-service IVR solutions allow callers to navigate menus for inquiries, transactions, and information by themselves via a phone keypad without a live agent’s intervention.

Key features of IVR solutions include automated call distribution, programmable extensions, customizable greetings and prompts, call routing based on caller input, sticky agents, custom audio, integration with CRM systems, etc.

Multi-level IVR is a system that offers multiple layers of menu options for callers to access their desired information or services. Each menu option offers a subset of choices, allowing callers to drill down to specific options. This helps handle diverse customer inquiries and tasks.

The IVR calling number, often referred to as the IVR phone number, is the number provided by a company or organization for customers to dial and access the IVR system. The best IVR service providers offer landline numbers, mobile numbers, or toll-free numbers to be used as IVR calling numbers.

IVR solutions aim to facilitate customer interactions, offering self-service options for inquiries, transactions, and other actions. Their purpose is to enhance customer service by providing convenient assistance through automated phone call service while reducing the workload on human agents.

One of the best examples of an IVR solution is a bank contact center. When customers call a bank, they will be presented with a menu with options like balance inquiry, credit/debit card statement, loan inquiry, report fraud, talk to a bank executive, etc. The caller can choose an option according to their requirement.

IVR solutions can be effectively deployed in sales departments for processing orders, providing product information, tracking order delivery, etc. In support departments, IVR systems handle customer queries, troubleshoot issues, and facilitate technical assistance. In service industries, they are used for booking and canceling appointments and reservations.

IVR classification based on functionality:

  1. 1. Inbound IVR: To handle incoming calls from customers for information, inquiries, etc.
  2. 2. Outbound IVR: To initiate calls to customers for reminders, surveys, marketing campaigns, etc.

IVR classification based on levels:

  1. 1. Single-level IVR: Offers basic menu options
  2. 2. Multi-level IVR: With hierarchical menus for complex interactions.

IVR cost varies from one IVR service provider to another. The best and most reliable IVR service providers like Office24by7 offer IVR solutions at a feasible rate. Contact us at +91 70971 71717 for the most cost-effective IVR package.

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