Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Engage customers at scale with a self-service IVR system used by the best brands.
Provide personalized experience to customers when they reach on business
A cloud-based number – not associated with a direct telephone line – to receive calls and
forward to regular numbers and destination apps. Select local, mobile, or toll-free number. Select local to
convey a local business presence. Select toll-free to enhance brand image and avoid cost to callers; choose
also for on-premise deployments and forward calls to PRI line.
By using a virtual number that is available in all of your preferred formats, i.e. landline, mobile, and
toll-free numbers based on your location, you can leverage the power of IVR for better customer service.
Transfer business calls to our PRI and start adopting one-of-its-kind solution without disruption, using
features like call transfer to attend multiple calls seamlessly.
Set up a direct, single level, or multi-level IVR for acting as a virtual receptionist that can
start answering calls round the clock, handling customers’ general queries with automated and pre-planned
coherent responses, and transferring to internal teams where needed. Provide callback option during
non-business hours and address customer queries when business resumes.
Store welcome greeting, main menu greeting, and sub-level IVR prompts. Also store other
greetings such as for waiting, after-hour, voicemail, holiday closures, and many others. Upload pre-recorded
custom messages or record messages on the spot after receiving a call or type in menu instructions and
messages to convert them into audio files using TTS (Text to Speech).
or type in menu instructions and messages.
Send calls to right agents and better manage and respond to callers. Automatically route calls
to an appropriate queue of agents based on location, date, and time. Reduce human intervention and help
customers reach the right departments. Never miss a call for any reason whatsoever. Connect callers returning
within a specified time to the same set of agents accordingly.
Deal with higher volume of calls when agents are unable to take calls with queues and
transferring to available agents. Enhance customer experience by minimizing wait time in call queues. Minimize
risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly
amongst agents. Play personalized messages to callers in queue.
Distribute calls from a queue to a team of agents that are serving the queue based on a pre-set
distribution method such as round robin, priority, and ring-all. If agents are unavailable or unable to take
calls. When agents leave their desks, direct calls to their mobile numbers. Also, record and track calls for
better subsequent engagement within your team and customers.
Send a pre-recorded automated survey voice call with IVR to collect callers’ information, SMS
with a Short URL or Email with a Short URL to collect feedback and gauge their satisfaction with the
interaction they had with the agent. Calculate agent-level score and Net Promoter Score (NPS). Act quickly on
surveys rated for poor service and address unhappy customers.
Actionable analytics is vital for your company’s success. With our IVR solution, reports and
analytics helps managers keep track of their campaign. This helps calculate the efficiency and success of a
Company. They are a great means of looking back and deciphering where your efforts are resulting in success or
identify weak points, which could be improved to succeed.
Power-packed features to streamline inbound communications.
Inbound communication with a single local, mobile, or toll-free number.
Forward calls to desired numbers and destination apps with existing numbers.
Set welcome or greeting message and change it anytime as per convenience.
Multiple layers of IVR to better service callers with no human intervention.
Forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Callers can leave voicemails that can be retrieved later by your agents.
Time-based scheduling of IVR menus and messages for seamless experience.
Upload .MP3 or .WAV files to streamline the working with IVR for agents.
Record calls between agents and customers for insights and compliance.
Create audio files with text-to-speech for boosting efficiency in your team.
Route calls based various factors such as agents’ status and working hours.
Route calls based on agents’ weighted scores on language and skills factors.
Route calls to the agents or teams based on priority and other parameter.
Route calls of a customer to agents that have previously spoken with them.
Route on-hold calls based on wait time and manage callers’ time efficiently.
Inform callers of their position in the waiting queue to keep them engaged.
Play pre-set music to callers on hold and improve CX by multiple folds.
Engage waiting callers with pre-set audio message on products or services
Distribute calls based on telephone numbers and IVR options among agents.
Distribute calls in a preset order or sequence until someone picks up.
Sent new calls to next available agent in the loop for even distribution.
Ring all available agents simultaneously and assign to whoever picks up first.
Distribute the calls among the agents with fewer calls and drive efficiency.
Gather feedback with responses such as ‘YES’ or ‘NO’ using phone keypad.
Integrate surveys with voicemail andrecord their feedback without typing.
Send an SMS with short URL linking to survey form and track the response.
Send SMS and ask callers to give a missed call to register their feedback.
Monitor campaigns and agents in real time with our intuitive dashboards.
Empower managers to measure and improve the performance of your agents.
Leverage bleeding-edge IVR built to streamline your operations.
Deploy a smart call attending platform to help you with handling calls from your
customers. Built with the best-in-class technology, IVR software by Office24by7 is a one of its kind
offering for brands.
For brands that are looking to streamline their call answering, we have left no stone unturned to
ensure great customer satisfaction and lower costs. From IVR greeting to call recording, it’s all easy
Implement our suite of IVR software and telephony system to create an efficient
telephony system for catering to calls and requests from your customers. Use features like
click-to-call and missed call service to serve your customers well.
Save loads of cash that is normally spent as set-up costs and maintenance. With Office24by7, you get
access to a full-fledged inbound call center, designed and tailor-made for you!
By using the best-in-class tools and software provided by Office24by7, you can
streamline your call operations in a very efficient manner. Manage outbound calls to perfection by
using the industry-best routing features and call distribution capabilities.
With Office24by7, you are able to use technology and minimise idle time for your agents across the
floor. Never worry about interoperability anymore, it’s all covered!
With our industry-best IVR software and services, we help you to master voice
broadcasting and make the most out of it. By using IVR telephony, you can add a new dimension to your
engagement with the customers from various demographics.
Gathering feedback from customers with surveys is also hassle-free. As we improve routing and
distribution of calls for your agents, you can focus on reaching the next level.
Get access to the best tools to streamline your communication, marketing, and sales
Office24by7. Check out the pricing plans and get in touch!
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