Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Engage customers at scale with a self-service IVR system used by the best brands.
Provide personalized experience to customers when they reach on business
A cloud-based number – not associated with a direct telephone line – to receive calls and
forward to regular numbers and destination apps. Select local, mobile, or toll-free number. Select local to
convey a local business presence.
Select toll-free to enhance brand image and avoid cost to callers;
We provide virtual number solutions to your business to save the cost of employing and infrastructure to maintain the volume of a huge call.
By using a virtual number that is available in all of your preferred formats, i.e. landline, mobile, and
toll-free numbers based on your location, you can leverage the power of IVR for better customer service.
Transfer business calls to our PRI and start adopting one-of-its-kind solution without disruption, using
features like call transfer to attend multiple calls seamlessly.
Set up a direct, single level, or multi-level IVR for acting as a virtual receptionist that can start answering calls round the clock, handling customers’ general queries with automated and pre-planned coherent responses, and transferring to internal teams where needed. IVR services provide callback options during non-business hours and address customer queries when business resumes.
Store welcome greeting, the main menu greeting, and sub-level IVR prompts. The IVR system simply lets you share and store other greetings such as for waiting, after-hour, voicemail, holiday closures, and many others. Upload pre-recorded custom messages or record messages on the spot after receiving a call or type in menu instructions and messages to convert them into audio files using TTS (Text to Speech). or type in menu instructions and messages.
Send calls to right agents and better manage and respond to callers. Automatically route calls
to an appropriate queue of agents based on location, date, and time. Reduce human intervention and help
customers reach the right departments. Never miss a call for any reason whatsoever.The call routing solution connect callers returning
within a specified time to the same set of agents accordingly.
Deal with a higher volume of calls when agents are unable to take calls with queues and transfer to available agents. The IVR software solutions enhance customer experience by minimizing wait time in call queues. Minimize risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly amongst agents. Play personalized messages to callers in the queue.
Distribute calls from a queue to a team of agents that are serving the queue based on a pre-set
distribution method such as round robin, priority, and ring-all. If agents are unavailable or unable to take
calls. When agents leave their desks, direct calls to their mobile numbers. The automated call solutions also, record and track calls for
better subsequent engagement within your team and customers.
Send a pre-recorded automated survey voice call with IVR to collect callers’ information, SMS
with a Short URL or Email with a Short URL to collect feedback and gauge their satisfaction with the
interaction they had with the agent. Best IVR system calculate agent-level score and Net Promoter Score (NPS). Act quickly on
surveys rated for poor service and address unhappy customers.
Actionable analytics is vital for your company’s success. With our IVR system solution, reports and analytics help managers keep track of their campaign. This helps calculate the efficiency and success of a Company. They are a great means of looking back and deciphering where your efforts are resulting in success or identify weak points, which could be improved to succeed.
Power-packed features to streamline inbound communications.
Virtual numbers solutions are safe, convenient, and economical which makes them the solution to many communication problems.
Excellent call experience for your customers using IVR call system
The IVR services enable the customer to enter commands on the keypad to select where they would like the call to be directed.
By using IVR solutions in the business, you can engage your customers 24*7
The best IVR system for call centre forward calls to pre-programmed extensions as per the caller’s DTMF inputs.
The automated IVR services can make callers leave voice mails that can be retrieved later by your agents.
Time – based scheduling of IVR menus and messages for a seamless experience. IVR solutions can handle high call volumes with Multilanguage support and route them to the right employee without waiting.
Upload .MP3 or WAV files to streamlines the working with IVR system for agents.
The best IVR software can record calls between agents and customers for insights and compliance.
IVR system solution creates audio files with text – to – speech for boosting efficiency in your team.
Custom call routing services route calls based on various factors such as agents status and working hours.
Call routing solutions route calls based on agents weighed scores on language and skills factors.
Automated IVR services route calls to the agents or teams based n priority and another parameter.
Call routing IVR services route calls of a customer to agents that have previously spoken with them.
The best IVR routing route on-hold calls based on wait time and manage callers time efficiently.
The IVR solution for call centre informs callers of their position in the waiting queue to keep them engaged.
Play pre-set music to callers on hold with IVR calling services and improve CX by multiple folds.
Hosted IVR solutions engage waiting for callers with Re-set audio messages on products or services.
Distribute calls based on telephone numbers and IVR system options among agents.
The IVR system for the call centre allows distributing calls in a preset order or sequence until someone picks up.
IVR calling solutions send new calls to the next available agent in the loop for even distribution.
IVR calling services enable to ring all available agents simultaneously and assign to whoever picks up first.
IVR software solutions distribute the calls among the agents with fewer calls and drive efficiency.
The automated IVR solutions gather feedback with responses such as ‘YES’ or ‘NO’ using a phone keypad.
IVR system solution integrate surveys with voicemail and record their feedback without typing.
Automated IVR solutions send an SMS with a short URL linking to the survey form and track the response.
Hosted IVR services send SMS and ask callers to give a missed call to register their feedback.
IVR services monitor campaigns and agents in real-time with our intuitive dashboards.
The best IVR system solution empowers managers to measure and improve the performance of their agents.
Leverage bleeding-edge IVR built to streamline your operations.
Deploy a smart call attending platform to help you with handling calls from your
customers. Built with the best-in-class technology, IVR software solutions by Office24by7 is a one of its kind
offering for brands.
For brands that are looking to streamline their call answering, we have left no stone unturned to
ensure great customer satisfaction and lower costs. From IVR greeting to call recording, it’s all easy
Implement our suite of IVR software and telephony system to create an efficient
telephony system for catering to calls and requests from your customers. Use features like
click-to-call and missed call service to serve your customers well.
With IVR system solutions, organizations save loads of cash that is normally spent as set-up costs and maintenance. With Office24by7, you get
access to a full-fledged inbound call center, designed and tailor-made for you!
By using the best-in-class tools and software provided by Office24by7, you can
streamline your call operations in a very efficient manner. Manage outbound calls to perfection by
using the industry-best routing features and call distribution capabilities.
With Office24by7, you can use IVR software technology and minimise the idle time for your agents across the floor. Never worry about interoperability anymore, it’s all covered!
With our industry-best IVR software and services, we help you to master voice
broadcasting and make the most out of it. By using IVR telephony, you can add a new dimension to your
engagement with the customers from various demographics.
IVR services gathering feedback from customers with surveys is also hassle-free. As we improve routing and
distribution of calls for your agents, you can focus on reaching the next level.
Get access to the best tools to streamline your communication, marketing, and sales
Office24by7. Check out the pricing plans and get in touch!
Industry-best Office Automation
Crafted with incredible expertise
and powered with bleeding-edge