Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Welcome to Office24by7. We’re glad you’re here, and we hope you enjoy everything we have to offer.
Please read these terms carefully because this is a binding agreement between you and office24by7.com
(“Office24by7” or “We”).
It describes the services we will provide to you, how we will work together, and other aspects of our business
relationship. By using the Subscription Service or receiving the Consulting Services, you automatically agree to
these terms and to our Privacy Statement.
Please note that we offer many services. Your use of Office24by7 products or services are provided by Office24by7
pursuant to a separate manually or digitally-executed agreement. Those additional terms become part of your
agreement with us, if you use the services or log into the Sites.
Office24by7 reserves the right to make changes to this website and to these terms and conditions at any time.
Your continued use of this website will constitute your acceptance of any new or amended terms and conditions.
Office24by7 uses a variety of automated and machine-learning methods to analyze information you authorized
the Service to access (Content) in your mobile device, email accounts, and in other online, cloud or mobile
services (Authorized Sources). This means that we will have access to, and will analyze, among other things,
your full emails and other materials for purposes of helping identify additional contacts and optimizing
which you should review carefully. Further, until you instruct the Service otherwise, the Service will
continuously update your Content from the Authorized Sources. We will process your Content and post the
information in your designated customer relationship management (CRM) application.
You may be required to create an account and specify a password in order to use certain services or features
on the Sites. To create an account, you must be at least 18 years old and you must provide truthful and
accurate information about yourself. Don’t try to impersonate anyone else when you create User account. If
your information changes at any time, please update your account to reflect those changes.
In some cases, an account may be assigned to you by an administrator, such as your employer. If you are using
or logging into an account assigned to you by an administrator, additional terms may apply to your use of
the Sites. Moreover, your administrator may be able to access or disable your account without our
You agree not to access the Service by any means other than through the interface that is provided by
Officer24by7 for use in accessing the Service. You may not share your account with anyone else. Please keep
your password confidential, and try not to use it on other websites. If you believe that your account has
been compromised at any time, please notify your system administrator.
You may subscribe to additional features of the Subscription Service by placing an additional Order or
activating the additional features from your Office24by7 account (if this option is made available by us.).
This Agreement will apply to all additional Order(s) and all additional features that you activate from your
Subject to your compliance with all the terms and services, including any payment obligations, you may access
and use the Service only for its intended purpose during the term of your subscription for the Service.
You agree not to access the Service by any means other than through the interface that is provided by
Office24by7 for use in accessing the Service. You may not share individual login credentials for the
Service, and you will ensure that each user has separate login credentials. You must provide true, accurate,
and correct information at the time of registration and account creation, and thereafter. You may not
misrepresent your affiliation with a person or entity.
You will not display, distribute, perform, publish, reproduce, duplicate, copy, create derivative works from,
modify, sublicense, sell, resell, rent, lease, transfer, assign, time share or otherwise commercially
exploit (other than internal business use for its intended purpose) or make the Service available to any
third party. You will comply with these terms of services, and any codes of conduct, policies or other
notices Office24by7 provides you or publishes in connection with the Service.
You will only access and use the Service for lawful and authorized purposes, and in no event in connection
with competitive research or for scoping, benchmarking, developing, or providing any similar or competitive
product or service. In addition, you may not exceed the scope of your authorized use of the Service.
You will not use the Service to (or assist another person to) email or otherwise upload any content that (i)
infringes or misappropriates any intellectual property or other proprietary or privacy rights of any party;
(ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii)
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer software or hardware or telecommunications equipment; (iv) is
unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar,
obscene, pornographic, libelous, hateful racially, ethnically or otherwise objectionable; or (v) in the sole
judgment of Office24by7, which may expose Office24by7 or its users to any harm or liability of any type.
You may not interfere with or disrupt the Service or servers or networks connected to the Service, or disobey
any requirements, procedures, policies or regulations of networks connected to the Service.
You will not harvest or collect email addresses or other contact information of other users from the Service
by electronic or other means for the purposes of sending unsolicited emails or other unsolicited
You may not obtain or attempt to access or otherwise obtain any materials or information through any means
not intentionally made available or provided for through the Service.
You are solely responsible for all data, information, feedback, suggestions, text, content and other
materials that you upload, post, deliver, publish, provide or otherwise link, transmit or store in
connection with or relating to the Service (“Content”). While you retain ownership of Content, by posting
your content on or through the Service, You hereby do and will grant Office24by7 a worldwide, non-exclusive,
perpetual, irrevocable, royalty-free, fully paid, sub licensable and transferable license to use, modify,
reproduce, distribute, display, publish and perform your content in connection with your use of the Service.
You understand that the operation of the Service, including your content, may be unencrypted and involve (a)
transmissions over various networks; (b) changes to conform and adapt to technical requirements of
connecting networks or devices; (c) transmission to Office24by7 third party vendors and hosting partners to
provide the necessary hardware, software, networking, storage, and related technology required to operate
and maintain the Service and (d) transmission to certain Third-Party Services (as defined in below).
Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup
of your content. Office24by7 will have no liability to you for any unauthorized access or use of any of your
content, or any corruption, deletion, destruction or loss of any of your content.
Except with respect to any “free trial” of the Service, you will be required to select a product
Office24by7 and make payment as per your convenient payment method. You agree to pay and hereby
authorize Office24by7 to bill your payment in advance on a periodic basis in accordance with the terms
of the applicable product plan until you terminate your account in accordance with these terms of
service. All charges are final, non-cancellable, and non-refundable, provided that if Office24by7
terminates your account on the Service without cause. All plan/price changes are solely at the
discretion of Office24by7 and such changes will be notified to you for the applicability in the
following billing cycle.
Subscription fees shall be payable through your credit card, or any other mode of payment
accepted by us
from time to time. Post receipt of your invoice, you are entitled for immediate payments. We acknowledge
on the receipt of the payment made by you. You represent and warrant to Office24by7 that such
information is true, complete, accurate, and up to date, and that you are authorized to use such payment
mode. In case of any change in your credit card details or other payment account information, you are
liable to update your account or inform us by sending an email at firstname.lastname@example.org immediately.
The subscription term commences as per the agreed terms and is valid as per the agreement. The
subscription will renew automatically at the end of the subscription for a further period of 1 year,
unless (i) you send mail to us requesting non-renewal at least 15 days prior to the renewal date; or
(ii) order form displays a different billing cycle. For all the new products and features added during
the subscription term, automatically gets renewed with the subscription term, unless otherwise mentioned
in the order form.
Unless otherwise stated herein above all charges are non-refundable. No refunds will be provided
partial use or non-use of services; however, you will be eligible for remaining subscription term if you
All charges must be received by us within the agreed period. Non-payment of charges within due
your account will be notified to you. Non-receipt of payment may attract interest @12% PER Quarterly or we
may suspend your access to services until the payments are received against these charges.
Service plan upgrading or downgrading will be at your discretion. You may understand that
may cause loss of content, features, or capacity of the Service(s) as available previously. While in the
process of upgradation or down gradation, any loss will not be liable by Office24by7 and the new
Subscription Charges will immediately be applicable. New Subscription Charges for the subsiding month
would be charged on pro-rata basis which will be automatically effected to the available mode of
payment. In the event of down gradation request, down gradation will be applicable only after complete
utilization of the current plan.
All fee are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes
to your use of the Subscription Service. If you are subject to GST, all fee would be exclusive of GST.
If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as
required by law and pay us an additional amount so that we receive payment in full, as if there were no
deduction or withholding.
Subject to the limited rights expressly granted herein, Office24by7 reserves all rights, title, and interest
in and to the Site and Service, including all related intellectual property rights. You may not use any
robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program,
algorithm, or methodology to access, acquire, copy, or monitor the Service. No license or right to use any
trademark or service mark of Office24by7 or any third party is granted to you in connection with the
All comments, feedback, information, ideas, or materials that you submit through or in association with the
Site or the Service shall be considered non-confidential. By submitting such comments, feedback,
information, ideas, or materials to Office24by7: (i) you represent and warrant that Office24by7 use of your
submission does not and will not breach any agreement, violate any law, or infringe any third party's
rights; (ii) you represent and warrant that you have all rights to enter into this terms of service; (iii)
you understand and agree that Office24by7 is free to use in any manner all or part of the content of any
such communications on an unrestricted basis without the obligation to notify, identify or compensate you or
anyone else; and (iv) you grant Office24by7 all necessary rights, including a waiver of all privacy and
moral rights, to use all comments, feedback, information, or materials, in whole or in part, or as a
derivative work, without any duty by Office24by7 to anyone whatsoever. You acknowledge that you are
responsible for and bear all risk as to the use or distribution of any comments, feedback, information,
ideas, or materials.
As used herein, "Confidential Information "means, in the case of information disclosed by Us to
Developer Services; and in the case of information disclosed by You to Us, Your Data, and information
regarding applications or other materials developed using the Developer Services to the extent disclosed
to Us by the hosting of such applications or materials on our platform or to the extent disclosed to our
Customer Support organization. However, Confidential Information shall not include any information that
(i) is or becomes generally known to the public without breach of any obligation owed to the disclosing
party (the “Disclosing Party”), (ii) was known to the receiving party (the “Receiving Party”) prior to
its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party,
(iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or
(iv) was independently developed by the Receiving Party.
Receiving Party may disclose Confidential Information of the Disclosing Party if it’s compelled by law to
do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure
(to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the
Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to
disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the
Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing
Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure
access to such Confidential Information.
You are responsible for maintaining the confidentiality of your login, password and account and for all
activities that occur under your login or account. You will promptly notify Office24by7 if you learn of a
security breach related to the Service, including the compromise or loss of any of your login credentials.
Office24by7 reserves the right to access your account in order to respond to your requests for technical
support or to ensure proper functioning of the Service. For the avoidance of doubt, Office24by7 has the
right, but not the obligation, to monitor the Service, Content, or your Content. Office24by7 will do so if
required by law or in the good faith belief that such action is protecting Office24by7, the Service, or
other users of the Service.
Office24by7 will maintain administrative, physical, and technical safeguards for protection of the security,
confidentiality and integrity of your content, as described in the documentation for the Service.
The term of service will be effective from the effective date and are binding between Office24by7 and you
till the term of the order form unless terminated earlier in accordance to the terms mentioned thereof.
The subscription term commences as per the date set out in the order form and valid for a specific period
agreed upon. The term of subscription will renew automatically at the end of the subscription for a further
period of 1 year, unless (i) you send mail to us requesting non-renewal at least 15 days prior to the
renewal date; or (ii) order from captures a different billing cycle. For all the new products and features
added during the subscription term, automatically gets renewed with the subscription term, unless otherwise
mentioned in the order form.
The consulting services term will be set out in the concerned Order Form. In case, you have procured
consulting services that recur, they are considered as part of subscription and also gets renewed with the
All the free services, if any made available, are provided for short trial period at the start of the
subscription services. The free services may get suspended or terminated at any point of time without giving
All the accounts which are not renewed in accordance with these terms of service will be deactivated and
permanently deactivated after a period of 30 days from the due date of renewal.
Neither party can terminate the Terms of Service, Order Form, or subscription term of consulting
without due cause or reason prior to the expiry of the term mentioned thereof. In case, if you wish to
stop using the service prior to the end of term, you may do so but Office24by7 is not liable to refund
part or any services fee paid already. You are liable to pay all the Service Fees payable for the
remaining term, notwithstanding the billing cycle.
In case any payment, or amount is due, as set out in the relevant subscription form, we may suspend
account after giving a notice 15 days prior to you.
We may also suspend your account subjected to the following conditions, with immediate effect.
If the suspension continues for a period of 15 days for same reason, we may proceed to terminate the
relevant order form and subscription without offering any recourse to other remedies which are
available under the applicable laws or terms of service.
Each party can terminate the terms of Service or order to the following conditions:
We will retain the data stored by you on the platform after the expiration of the subscription for a period
of 30 days. On additional fee payment we can keep the data for longer and provide you a copy of the contacts
and all. After 30 days, or the additional period you asked for with the due payment, we will permanently
delete all the data. We are not liable for any such data deletion.
As per the Free Services, we do not entertain providing any data copies or keeping data on our platform for a
prolonged time. On the expiry all such a data will be deleted from our platform. All other terms, which
survive the termination otherwise, will survive the termination or expiry of the term of service.
All terms hereof, which by their nature survive termination (including but not limited to terms pertaining to
intellectual property rights, data privacy, confidentiality, indemnity and dispute resolution) shall survive
the expiry or termination of these Terms of Service.
You shall defend Us against any claim, demand, suit, or proceeding ("Claim") made or brought against Us by a
third party alleging that Your Data, or applications or other materials developed by You using the Developer
Services, infringe or misappropriate the intellectual property rights of a third party or violate applicable
law (to the extent such infringement, misappropriation or violation do not arise from the Developer
Services), and shall indemnify Us for any damages finally awarded against, and for reasonable attorney’s
fees incurred by, Us in connection with any such Claim; provided, that We (a) promptly give You written
notice of the Claim; (b) give You sole control of the defense and settlement of the Claim (provided that You
may not settle any Claim unless the settlement unconditionally release Us of all liability); and (c) provide
to You all reasonable assistance, at Our expense. The foregoing states your sole liability and our exclusive
remedy for any type of Claim described in this.
In no event shall our aggregate liability arising out of or related to this Agreement, Whether in Contract,
Tort or Under any other theory of Liability, Exceed the total Amount paid by you hereunder or, with respect
to any single incident, the the lesser of 5,00,000/- or the amount paid by you hereunder in the 12 months
preceding the incident
In no event shall we have any liability to you for any loss or profits or revenues or for any indirect,
special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or
under any other theory of liability, and whether or not the party has been advised of the possibility of
such damages. Thefore going disclaimer shall not apply to the extent prohibited by applicable law.
In case of any Force Majeure, each party will put reasonable efforts to mitigate the effect of
event. Either of the party is not responsible for the delay in performance or failure if caused by the
by Force Majeure, except in respect of payment obligations hereunder.
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary
the provision shall be modified by the court and interpreted so as best to accomplish the objectives of
the original provision to the fullest extent permitted by law, and the remaining provisions of this
Agreement shall remain in effect.
The parties are independent contractors. This Agreement does not create a partnership,
venture, agency, fiduciary or employment relationship between the parties.
Neither party may assign any of its rights or obligations hereunder, whether by operation of law
otherwise, without the prior written consent of the other party (not to be unreasonably withheld).
Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all
Order Forms),without consent of the other party, to its Affiliate or in connection with a merger,
acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a
direct competitor of the other party. A party’s sole remedy for any purported assignment by the other
party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this
Agreement upon written notice to the assigning party. In the event of such a termination, we shall
refund to you any prepaid fees covering the remainder of the term of all subscriptions after the
effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the
benefit of the parties, their respective successors and permitted assigns.
No failure or delay by either party in exercising any right under this Agreement shall
waiver of that right. Other than as expressly stated herein, the remedies provided herein are in
addition to, and not exclusive of, any other remedies of a party at law or in equity.
The communication required or permitted related to the terms of Services shall be given one
other party at the concerned party address set out in the below via hand or by register post with due
acknowledgement. Notices are effective as and when received. However, certain notices pertaining to the
services, like payment, and overuse may be sent by mail only to the address set out below.
For Customers in India:Name: office24by7, Plot No.102/11,103/10 & 104/9, 1st
Floor Boss Towers, Patrika Nagar, Hitech
Madhapur, Hyderabad - 500 081
Customer: Customer Name, Address and Email ID as per Order Form
For Customers in India: The terms of Service construed in accordance to shall be governed by the
India. All the disputes related to the Terms of service or anything thee of shall be resolved by mutual
discussions, failing which the same shall be submitted to arbitration and conciliation Act, 1996, and
the rules famed by the High court of Andhra Pradesh. The place of arbitration shall be Hyderabad and the
language of arbitration, English. Subject to the foregoing, the courts at Hyderabad, India shall have
addendum or modifications agreed time to time put together constitute the entire agreement between the
parties and supersedes all other agreements, proposals and representations oral or written, concerning
the subject matter. Any other or different terms set out in purchase order or any future correspondent
shall not be binding on us. Any changes or modification in the subscription service shall be notified to
you in the office24by7 application used to access the services and by posting a revised copy on our
website. Modification to the order form shall be agreeable to mutual parties.
In the event of any conflict between these Terms of Service and the terms of an Order Form, the
Form shall prevail solely with respect to the subject matter thereof.
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