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Cloud Telephony Services

Engage customers at any scale with world-class cloud telephony services.

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Scale Your Communication as Your Business Grows with the Best Cloud Phone Solutions

Enhance the customer experience by constantly being in touch with them, irrespective of location. Scale productivity using a cloud call center solution.

Number Selection with Outbound Call Center Software helps to gain a professional touch to your organization

Go Professional with a Business Virtual Number

Choose a landline number for your outbound call center software requirements. A business phone number will give your organization a professional touch. It is time to upgrade to cloud telephony software for your business and simplify the entire client communication process. Simplify many processes for your agents and enhance professionalism with dedicated caller IDs and segmented campaigns.

Let the Virtual Receptionist Manage Your Inbound IVR Calling System

We offer complete features and functionality to handle inbound calls with cloud phone solutions. This includes inbound number selection, multi-level Interactive Voice Response (IVR) calling system, audio library, queue management, distribution, post-call survey, and reports and analytics. In short, set up a virtual receptionist to handle customer inquiries without human intervention during/outside business hours.

Handle inbound calls with complete set of functionality and features through our cloud telephony solutions.
Automated dialers help enhance the productivity of agents with Cloud Telephony solutions through outbound calling.

Improve Productivity with Various Routing Methods

Cloud telephony services can effectively manage call traffic by judiciously employing routing methodologies. Use the linear routing approach to direct incoming calls sequentially through a predefined order. The round-robin method distributes calls evenly across agents, promoting equal workload distribution. Priority routing assesses the caller’s priority to match with the most suitable representative. The ring-all method notifies all agents simultaneously so that the available agent can attend the call. 

Master Your Workflow Effortlessly With Agent CTI

Make and receive calls from their computers with just a click. Access caller information, open cases, and call history. Office24by7 Agent CTI lets you choose integrated home CRM or integrate with your third-party CRM software (Zoho, Salesforce, and many more). The best cloud phone system enables you to send instant personalized text, voice, or email messages. Control IVR call flow and track agent performance. Leverage call monitoring, call barging, and call whispering to enhance the quality of calls.

Let your agents receive and make calls in one click with Cloud Phone system.
Cloud-based Agent CTI feature of cloud telephony software systems helps check performance and manage multiple agents.

Switch to Cloud-based Agent CTI and Empower Your Sales Team

With the best cloud telephony software, your organization will get a holistic view of team members and agents. You will be able to view and manage multiple agents at once, see how they are performing, in which stage they are in, get real-time updates of the calls they are making, the communication log, and many more. Our cloud phone systems are tailored to deliver exceptional management options to managers.

Transform Feedback Into Action with Post-Call Surveys

Take advantage of every chance to gather feedback and insights from your valued customers. Configure an automated IVR call to gather customer feedback. Leverage the insights gathered from post-call surveys and use them to improve service quality. You can also monitor agent performance and ensure client satisfaction with the best cloud telephony service providers. Use WhatsApp, SMS, or any other channel to conduct post-call surveys.

Automated IVR call through cloud telephony software system allows you to gather customer feedback effectively.

The Complete Cloud Phone System

Complete feature set for streamlining inbound and outbound communications.

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Virtual Number

Manage inbound and outbound calls with a single number for your business through cloud phone solutions.

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Local Number

A virtual number that appears as a local landline number and conveys local business presence. Avail cloud contact center solutions and improve your brand identity with a virtual number that appears to be local.
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Mobile Number

A virtual number that appears as a 10-digit mobile number. Through cloud calling software, get access to free mobile numbers for all customers.
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Toll-free number

10 or 11-digit virtual toll-free number that is free for all your callers with cloud contact center solutions.

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Call Forwarding

Avail mobile call center solutions & forward calls to desired numbers and destination apps based on your choice.
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Welcome Message

Set welcome or greeting messages and change them to convenience or need through cloud phone systems.
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Multi-level IVR

Cloud-based call center software supports multiple layers of IVR to direct service calls with no human intervention.
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Programmable Extensions

Cloud-based virtual system allows you to forward calls to pre-programmed extensions as per callers’ DTMF inputs.
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Voicemail Integration

Callers can leave voicemails for your agents that can be retrieved later through cloud contact center solutions.
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Scheduling of IVR

Time-based, date-based, or holiday-based scheduling of IVR menus and messages with cloud phone systems for businesses.
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Audio File Upload

Cloud-based call center solution lets you upload audio files in .MP3 or. WAV format from your library into campaigns.
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Recording through Call

Use your voice as a template by calling on mobile and recording the voice with the help of a cloud-based virtual system.
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Text-to-Speech

Create audio files using text-to-speech on the best cloud phone system. Get text messages processing audio files by using tools for text-to-speech.
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Call Routing

Call center software solution enables you to perform call routing to agents based on the time, skill, and priority of agents.
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Sticky Agent

Route calls to agents who have already communicated with them through the cloud-based contact center solution.
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In-Queue Message

Avail cloud contact center solutions and keep the callers engaged while they’re in the queue and waiting for the agents.
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Music on Hold (MOH)

Engage waiting for callers with pre-set audio messages on products or services through virtual call center software.
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Automatic Call Distribution (ACD)

Automated call distribution with Round-Robin, Linear, and Ring All methods from the best cloud phone systems.
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Call Log

Display calls and share details about inbound, outbound, and missed calls through the call center software solution.
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Feedback Call with IVR

Use a cloud-based phone system and allow customers to give feedback with simple responses such as ‘YES’ or ‘NO.’
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Feedback with Short URL

Send an SMS with a short URL linking to the survey form and track the response with the cloud-based call center software.
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Pilot Number

The best cloud telephony solution allows you to use dedicated caller-ID for the target segment and agents for an outbound campaign.
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Predictive Dialer

Virtual call center software enables automated dialers to connect agents to calls answered by contacts.
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Progressive Dialer

An automated dialer of cloud-based phone systems handles multiple calls concurrently based on a pre-set ratio.
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Preview Dialer

The manual virtual call center software dialer lets you prepare for a call by reviewing contact records.
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Campaigns & Lists

Cloud-based call center software helps you maintain multiple contact lists for different campaigns and boost conversions.
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Data Import

Import contacts in .csv, .xls, and .xlsx files as separate or single lists through the best cloud telephony solution.
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NDNC Registry

Avail cloud telephony services and Filter DNDs by cross-checking databases with the National Do Not Call Registry.

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Dashboards

The best call center software helps you monitor campaigns and agents with custom dashboards for real-time reviews.
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Reports & Analytics

With cloud-based call center solutions, empower managers with standard/custom reports to improve agent performance.

Using Cloud Telephony solutions with Office24by7

Get rid of your business difficulties with the help of our voice marketing services. The voice marketing services by Office24by7 ensures that you are able to take your business to greater heights.
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HR Recruitment & Interviewing

Ensure streamlined interviews and go through all the prospects in an efficient manner. Make the right choice of candidates by using our comprehensive solutions. Conduct job or admission interviews, irrespective of candidates’ locations the best audio conferencing software.

Interview more candidates and access a wider talent pool. Have multiple interviewers be on the call at the same time. Interviewers can join from anywhere. Save time and money on travel.

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Deliveries, Cab Rides, & Directories

Cloud telephony solutions ensure that the various parties can interact without compromising their privacy or revealing their identity. This makes your business efficient and seamless. Allow customers to call drivers, delivery executives, vendors, and vice versa through click-to-call.

Add click-to-call buttons in delivery, cab ride, or directory mobile apps. Safeguard either party’s identity by masking their phone numbers.

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Account Security & Card Fraud Alerts

Through cloud-based call center solutions, send account alerts to help customers manage accounts. Ensure they have real-time information. From security flaws to account tampering in work-related environments, cloud telephony is the solution for all customer issues.

Send security alerts to ensure they know log-in and account access information. Send card transaction alerts to identify fraudulent transactions.

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Remote Working & Outsourcing

Promote work-from-home (WFH) culture by incorporating the best cloud call center solution. Save time, energy, and cost on travel. Use conference calls to make announcements, broadcasts, and regular interactions. Enable efficiency and full-scale agility while working from home.

With the best tools and the right software, you can discuss project work, progress, escalations, concerns, sales figures, and sales pitches and ideate and strategize.

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Frequently Asked Questions

Cloud telephony is a type of unified communication as a service that offers voice communication service. It is a phone system that is accessible over a cloud-based IP network. It is delivered entirely on the cloud and managed completely off-site, cutting down upfront investments in telecommunications infrastructure.

Voice over Internet Protocol (VoIP) and cloud are two different technologies that provide phone system functionality. While VoIP transmits calls completely over the Internet, cloud services leverage public switched telephone network (PSTN) to receive and place calls.

Traditional communication systems require a PBX system with physical infrastructure and high maintenance. Cloud telephony system runs on VoIP and PSTN lines. Simply configure a virtual number and some easy-to-follow steps to enable cloud calling.

We have curated a detailed guide about cloud-based calling in our blog. Make sure to go through it to know more about it.

Some of the major benefits of cloud calling are:

  1. 1. It doesn’t need any infrastructure
  2. 2. Cost efficient
  3. 3. Flexibility
  4. 4. Mobility
  5. 5. Data security

PSTN and VoIP are systems for transmitting voice communications, but they operate in fundamentally different ways. While both use an internet connection to make calls, PSTN is generally more reliable regarding call quality and connectivity.

Make sure that your cloud telephony providers have the following features:

  1. 1. Agent CTI
  2. 2. Call routing methods
  3. 3. IVR
  4. 4. Call monitoring and recording
  5. 5. Omnichannel communication
  6. 6. CRM integration

A cloud telephony system can be easily set up in one day by configuring a virtual number. Simply reach out to Office24by7 at +91 70971 71717 and we will help you through the process.

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