Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Engage customers at scale with self-service inbound IVR, and outbound dialers.
Increase contact and enhance customer experience, drive productivity up, and
handle more calls with lesser resources.
Make the most out of outbound dialling as you can choose the landline numbers. Boost results
from your telemarketing efforts as you can get a custom caller ID or a pilot number instead of multiple
numbers that can lead to confusion in multiple cases. Simplify the process of client communication with
dedicated called IDs for individual segments and boost campaign results.
Complete set of features and functionality to handle inbound calls. This includes inbound number
selection, multi-level interactive voice response (IVR), audio library, queue management, distribution,
post-call survey, and reports and analytics. In short, set up a virtual receptionist to handle customer
inquiries without human intervention during/outside business hours.
Automated dialers to enhance productivity of outbound agents. Dial numbers from lists in the
background and connect to agents only when calls are answered. Eliminate agent wait time during dialing,
listening to ringing tones, busy tones, and messages of call disconnects. Predictive dialer minimizes customer
and agent wait time. Progressive dialer builds a pre-set queue.
Agents make and receive calls from their computers with click-to-calls. They get information
about callers and their accounts, open cases, and call history.User has to be in ‘Ready’ state to answer the
inbound calls and ‘Manual’ state to perform outbound calls. Send instant personalized text, voice, or email
messages during or post calls and generate feedback seamlessly.
To monitor the team performance in your organization, it is important to have a holistic view of
your organization. Start viewing and managing multiple hierarchies for your organization as it gives you the
access to monitor or control the real-time usage of contact information and communication logs. Boost
efficiency with full-access to agent data and scale operations.
Never miss a chance to gather feedback and key insights from your valued customers. After a call
is finished, configure an automated IVR call for gathering feedback from the customers. Leverage the insights
gathered from post-call surveys and use them for improving service quality as well. Not only this, you can
monitor agent performance and ensure client satisfaction too.
Complete feature set for streamlining inbound and outbound communications
Manage inbound and outbound calls with a single number for your business.
A virtual number that appears as a local landline number and conveys local
business presence.Improve your brand identity with a virtual number that appears to be local.
A virtual number that appears as a 10-digit mobile number.
Get access to mobile numbers that are free to use for all the customers.
10 or 11 digit virtual toll-free number that is free for all your callers.
Forward calls to desired numbers and destination apps based on your choice.
Set welcome or greeting message and change it as per convenience or need.
Multiple layers of IVR to direct service calls with no human intervention.
Forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Callers can leave voicemails for your agents that can be retrieved later.
Time-based, date based or holiday based scheduling of IVR menus and messages.
Upload audio files in .MP3 or .WAV format from your library into campaigns.
Use your voice as a template by calling on a mobile and record the voice.
Create audio files using text-to-speech.
Get text messages processing audio files by using tools for text-to-speech.
Perform call routing to agents based on time, skill, and priority of agents.
Route calls to agents who have already communicated with them in past.
Keep the callers engaged while they’re in-queue and waiting for the agents.
Engage waiting callers with pre-set audio messages on products or services.
Automated call distribution with Round Robin, Linear and Ring All methods
Display calls and share details about inbound, outbound, and missed calls
Allow customers to give feedback with simple responses such as ‘YES’ or ‘NO’.
Send an SMS with a short URL linking to survey form and track the response.
Dedicated caller ID for target segment and agents for outbound campaign.
Automated dialer to connect agents to calls that were answered by contacts.
An automated dialer for multiple calls concurrently based on pre-set ratio.
Manual dialer that allows preparing for a call by reviewing contact records.
Maintain multiple contact lists for different campaigns and boost conversions.
Import contacts in .csv, .xls, and .xlsx files as separate or single lists.
Filter DNAs by cross-checking databases with National Do Not Call Registry.
Monitor campaigns and agents with custom dashboards for realtime reviews.
Empower managers with standard/custom reports to improve agent performance.
Telephony is foundational to creating new customer experiences
Allow agents to receive and make calls – a way of life in many businesses and
other organizations that rely on audio communications. Make sure that you’re deploying the best
methods for call routing to different groups of agents in your team.
Combine automatic call distribution for incoming calls with automated dialers for outgoing calls and
use agents efficiently. Leverage blended call centers and unlock efficiency.
To keep your business efficient and truly seamless, make sure that the various
parties are able to interact without compromising their privacy or revealing their identity.
Allow customers to reach drivers, delivery executives, or vendors and vice versa through
click-to-call and click-to-dial buttons in delivery, cab ride, or directory mobile app. Safeguard
either party’s identity by masking their phone numbers.
Send account alerts to help customers manage their accounts. Send frequently
ensuring that they have real-time information. From security flaws to account tampering in
work-related environments, cloud telephony could be the solution to all for your organization.
Send security alerts to ensure that they are aware of log-in and account access information. Send
card transaction alerts to identify fraudulent transactions.
Promote work from home (WFH) culture. Saves time, energy, and money on travel. Use
conference calls to make announcements, broadcasts, and regular interactions. Enable your team members
to be efficient and ensure full-scale agility even while working from home.
With the best tools and right software, you can discuss project work, progress, escalations,
concerns, sales figures, and sales pitch, and ideate and strategize.
Get access to the best tools to streamline your communication, marketing, and sales
Office24by7. Check out the pricing plans and get in touch!
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