Communication Features
Complete feature set for streamlining inbound and outbound communications
Virtual Number
Manage inbound and outbound calls with a single number for your business through cloud telephony solutions.
Local Number
A virtual number that appears as a local landline number and conveys local
business presence.Avail cloud contact center solutions and improve your brand identity with a virtual number that appears to be local.
Mobile Number
A virtual number that appears as a 10-digit mobile number.
Through cloud calling software, get access to mobile numbers that are free to use for all the customers.
Toll-free number
10 or 11 digit virtual toll-free number that is free for all your callers with cloud contact centre solutions.
Call Forwarding
Avail mobile call center solutions & forward calls to desired numbers and destination apps based on your choice.
Welcome Message
Set welcome or greeting messages and change them as per convenience or need through cloud telephony solutions.
Multi-level IVR
Cloud based call center software supports multiple layers of IVR to direct service calls with no human intervention.
Programmable Extensions
Cloud based virtual system allows you to forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Voicemail Integration
Callers can leave voicemails for your agents that can be retrieved later through cloud contact centre solutions.
Scheduling of IVR
Time-based, date-based, or holiday-based scheduling of IVR menus and messages with cloud phone systems for businesses.
Audio File Upload
Cloud based call center solution enables you to upload audio files in .MP3 or .WAV format from your library into campaigns.
Recording through Call
Use your voice as a template by calling on mobile and record the voice with the help of a cloud based virtual system.
Text-to-Speech
Create audio files using text-to-speech on the best cloud phone system. Get text messages processing audio files by using tools for text-to-speech.
Call Routing
Call center software solution enables you to perform call routing to agents based on the time, skill, and priority of agents.
Sticky Agent
Route calls to agents who have already communicated with them in the past through the cloud-based contact center solution.
In-Queue Message
Avail cloud contact center solutions and keep the callers engaged while they’re in the queue and waiting for the agents.
Music on Hold (MOH)
Engage waiting callers with pre-set audio messages on products or services through virtual call center software.
Automatic Call Distribution (ACD)
Automated call distribution with Round Robin, Linear, and Ring All methods. Avail cloud telephony services.
Call Log
Display calls and share details about inbound, outbound, and missed calls through the call center software solution.
Feedback Call with IVR
Use a cloud based phone system and allow customers to give feedback with simple responses such as ‘YES’ or ‘NO’.
Feedback with Short URL
Send an SMS with a short URL linking to the survey form and track the response with the cloud based call center software.
Pilot Number
Best cloud telephony solution allows you to use dedicated caller-ID for the target segment and agents for an outbound campaign.
Predictive Dialer
Virtual call center software enables automated dialers to connect agents to calls that were answered by contacts.
Progressive Dialer
An automated dialer of cloud based phone systems is used to handle multiple calls concurrently based on a pre-set ratio.
Preview Dialer
Manual dialer of virtual call center software allows you to prepare for a call by reviewing contact records.
Campaigns and Lists
Cloud based call center software helps you maintain multiple contact lists for different campaigns and boost conversions.
Data Import
Import contacts in .csv, .xls, and .xlsx files as separate or single lists through the best cloud telephony solution.
NDNC Registry
Avail cloud telephony services and Filter DNAs by cross-checking databases with the National Do Not Call Registry.
Dashboards
The best call center software helps you monitor campaigns and agents with custom dashboards for real-time reviews.
Reports and Analytics
With cloud based call center solutions, empower managers with standard/custom reports to improve agent performance.