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Cloud Telephony Solutions from Office24by7

Interact with Customers over Incoming and Outgoing Calls at Scale

Increase contact and enhance customer experience, drive productivity up, and handle more calls with lesser resources.

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Number Selection

Make the most out of outbound dialling as you can choose the landline numbers. Boost results from your telemarketing efforts as you can get a custom caller ID or a pilot number instead of multiple numbers that can lead to confusion in multiple cases. Simplify the process of client communication with dedicated called IDs for individual segments and boost campaign results.

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Inbound IVR

Complete set of features and functionality to handle inbound calls. This includes inbound number selection, multi-level interactive voice response (IVR), audio library, queue management, distribution, post-call survey, and reports and analytics. In short, set up a virtual receptionist to handle customer inquiries without human intervention during/outside business hours.

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Dialers Methods

Automated dialers to enhance productivity of outbound agents. Dial numbers from lists in the background and connect to agents only when calls are answered. Eliminate agent wait time during dialing, listening to ringing tones, busy tones, and messages of call disconnects. Predictive dialer minimizes customer and agent wait time. Progressive dialer builds a pre-set queue.

Agent CTI

Agents make and receive calls from their computers with click-to-calls. They get information about callers and their accounts, open cases, and call history.User has to be in ‘Ready’ state to answer the inbound calls and ‘Manual’ state to perform outbound calls. Send instant personalized text, voice, or email messages during or post calls and generate feedback seamlessly.

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Hierarchical Monitoring

To monitor the team performance in your organization, it is important to have a holistic view of your organization. Start viewing and managing multiple hierarchies for your organization as it gives you the access to monitor or control the real-time usage of contact information and communication logs. Boost efficiency with full-access to agent data and scale operations.

Post Call Survey and Feedback

Never miss a chance to gather feedback and key insights from your valued customers. After a call is finished, configure an automated IVR call for gathering feedback from the customers. Leverage the insights gathered from post-call surveys and use them for improving service quality as well. Not only this, you can monitor agent performance and ensure client satisfaction too.

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Office24by7 Communication Features

Complete feature set for streamlining inbound and outbound communications

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Virtual Number

Manage inbound and outbound calls with a single number for your business.

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Local Number

A virtual number that appears as a local landline number and conveys local business presence.Improve your brand identity with a virtual number that appears to be local.

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Mobile Number

A virtual number that appears as a 10-digit mobile number. Get access to mobile numbers that are free to use for all the customers.

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Toll-free number

10 or 11 digit virtual toll-free number that is free for all your callers.

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Call Forwarding

Forward calls to desired numbers and destination apps based on your choice.

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Welcome Message

Set welcome or greeting message and change it as per convenience or need.

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Multi-level IVR

Multiple layers of IVR to direct service calls with no human intervention.

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Programmable Extensions

Forward calls to pre-programmed extensions as per callers’ DTMF inputs.

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Voicemail Integration

Callers can leave voicemails for your agents that can be retrieved later.

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Scheduling of IVR

Time-based, date based or holiday based scheduling of IVR menus and messages.

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Audio File Upload

Upload audio files in .MP3 or .WAV format from your library into campaigns.

Icon Recording through Call

Recording through Call

Use your voice as a template by calling on a mobile and record the voice.

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Text-to-Speech

Create audio files using text-to-speech. Get text messages processing audio files by using tools for text-to-speech.

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Call Routing

Perform call routing to agents based on time, skill, and priority of agents.

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Sticky Agent

Route calls to agents who have already communicated with them in past.

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In-Queue Message

Keep the callers engaged while they’re in-queue and waiting for the agents.

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Music on Hold (MOH)

Engage waiting callers with pre-set audio messages on products or services.

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Automatic Call Distribution (ACD)

Automated call distribution with Round Robin, Linear and Ring All methods

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Call Log

Display calls and share details about inbound, outbound, and missed calls

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Feedback Call with IVR

Allow customers to give feedback with simple responses such as ‘YES’ or ‘NO’.

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Feedback with Short URL

Send an SMS with a short URL linking to survey form and track the response.

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Pilot Number

Dedicated caller ID for target segment and agents for outbound campaign.

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Predictive Dialer

Automated dialer to connect agents to calls that were answered by contacts.

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Progressive Dialer

An automated dialer for multiple calls concurrently based on pre-set ratio.

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Preview Dialer

Manual dialer that allows preparing for a call by reviewing contact records.

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Campaigns and Lists

Maintain multiple contact lists for different campaigns and boost conversions.

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Data Import

Import contacts in .csv, .xls, and .xlsx files as separate or single lists.

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NDNC Registry

Filter DNAs by cross-checking databases with National Do Not Call Registry.

Icon Survey Missed Call

Dashboards

Monitor campaigns and agents with custom dashboards for realtime reviews.

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Reports and Analytics

Empower managers with standard/custom reports to improve agent performance.

Using Cloud Telephony with Office24by7

Telephony is foundational to creating new customer experiences

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Blended Call Center

Allow agents to receive and make calls – a way of life in many businesses and other organizations that rely on audio communications. Make sure that you’re deploying the best methods for call routing to different groups of agents in your team.

Combine automatic call distribution for incoming calls with automated dialers for outgoing calls and use agents efficiently. Leverage blended call centers and unlock efficiency.

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Deliveries, Cab Rides, and Directories

To keep your business efficient and truly seamless, make sure that the various parties are able to interact without compromising their privacy or revealing their identity.

Allow customers to reach drivers, delivery executives, or vendors and vice versa through click-to-call and click-to-dial buttons in delivery, cab ride, or directory mobile app. Safeguard either party’s identity by masking their phone numbers.

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Account, Security, and Card Fraud Alerts

Send account alerts to help customers manage their accounts. Send frequently ensuring that they have real-time information. From security flaws to account tampering in work-related environments, cloud telephony could be the solution to all for your organization.

Send security alerts to ensure that they are aware of log-in and account access information. Send card transaction alerts to identify fraudulent transactions.

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Remote Working

Promote work from home (WFH) culture. Saves time, energy, and money on travel. Use conference calls to make announcements, broadcasts, and regular interactions. Enable your team members to be efficient and ensure full-scale agility even while working from home.

With the best tools and right software, you can discuss project work, progress, escalations, concerns, sales figures, and sales pitch, and ideate and strategize.

Our pricing plans

Get access to the best tools to streamline your communication, marketing, and sales created by Office24by7. Check out the pricing plans and get in touch!

Unlimited Plan

₹ 2,500/User/Month
billed at ₹ 30,000/Year
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming & Outgoing Call Cost – 0
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
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Enterprise Plan

Free *
billed at ₹ 0/Year
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming & Outgoing Call Cost – Based on Top-up
  • Addl. User – ₹ 500/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now
*Number cost will be applicable

Unlimited Plan

₹ 2,750/User/Month
billed at ₹ 16,500/Half-Year
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming & Outgoing Call Cost – 0
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now

Enterprise Plan

Free *
billed at ₹ 0/Half-Year
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming & Outgoing Call Cost – Based on Top-up
  • Addl. User – ₹ 600/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now
*Number cost will be applicable

Unlimited Plan

₹ 2,750/User/Month
billed at ₹ 16,500/Quarterly
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming & Outgoing Call Cost – 0
  • Addl. Virtual Number – ₹ 400/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now

Enterprise Plan

Free *
billed at ₹ 0/Quarterly
  • Up to 8 Users (6 Agents, 1 Manager & 1 CXO)
  • Incoming & Outgoing Call Cost – Based on Top-up
  • Addl. User – ₹ 700/Month
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
Buy Now