Communication Features
Complete feature set for streamlining inbound and outbound communications
Virtual Number
Manage inbound and outbound calls with a single number for your business.
Local Number
A virtual number that appears as a local landline number and conveys local
business presence.Improve your brand identity with a virtual number that appears to be local.
Mobile Number
A virtual number that appears as a 10-digit mobile number.
Get access to mobile numbers that are free to use for all the customers.
Toll-free number
10 or 11 digit virtual toll-free number that is free for all your callers.
Call Forwarding
Forward calls to desired numbers and destination apps based on your choice.
Welcome Message
Set welcome or greeting message and change it as per convenience or need.
Multi-level IVR
Multiple layers of IVR to direct service calls with no human intervention.
Programmable Extensions
Forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Voicemail Integration
Callers can leave voicemails for your agents that can be retrieved later.
Scheduling of IVR
Time-based, date based or holiday based scheduling of IVR menus and messages.
Audio File Upload
Upload audio files in .MP3 or .WAV format from your library into campaigns.
Recording through Call
Use your voice as a template by calling on a mobile and record the voice.
Text-to-Speech
Create audio files using text-to-speech.
Get text messages processing audio files by using tools for text-to-speech.
Call Routing
Perform call routing to agents based on time, skill, and priority of agents.
Sticky Agent
Route calls to agents who have already communicated with them in past.
In-Queue Message
Keep the callers engaged while they’re in-queue and waiting for the agents.
Music on Hold (MOH)
Engage waiting callers with pre-set audio messages on products or services.
Automatic Call Distribution (ACD)
Automated call distribution with Round Robin, Linear and Ring All methods
Call Log
Display calls and share details about inbound, outbound, and missed calls
Feedback Call with IVR
Allow customers to give feedback with simple responses such as ‘YES’ or ‘NO’.
Feedback with Short URL
Send an SMS with a short URL linking to survey form and track the response.
Pilot Number
Dedicated caller ID for target segment and agents for outbound campaign.
Predictive Dialer
Automated dialer to connect agents to calls that were answered by contacts.
Progressive Dialer
An automated dialer for multiple calls concurrently based on pre-set ratio.
Preview Dialer
Manual dialer that allows preparing for a call by reviewing contact records.
Campaigns and Lists
Maintain multiple contact lists for different campaigns and boost conversions.
Data Import
Import contacts in .csv, .xls, and .xlsx files as separate or single lists.
NDNC Registry
Filter DNAs by cross-checking databases with National Do Not Call Registry.
Dashboards
Monitor campaigns and agents with custom dashboards for realtime reviews.
Reports and Analytics
Empower managers with standard/custom reports to improve agent performance.