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Serve your customers right with Office24by7

Ensure full-fledged support for your customers.

Manage your support team and empower them with the industry-best customer support centre module by Office24by7.

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Inbound Support

Leverage the best tools and software provided by Office24by7 to ensure a proactive and seamless inbound support for all your customers. With our solution, you can provide support to your clients via multiple channels that we have integrated by using best-in-class product development. Use long code, virtual numbers, and e-mail - pick your preferred channels and serve your customers.

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Outbound Support

Leverage the best technologies and practices for providing incredible customer satisfaction via outbound support for your valued customers. Use SMS and send emails with short URLs to create and manage post-call surveys that you can use later for creating a good feedback loop. Start using IVR calls to manage feedback and follow up the customer calls with select DTMF options.

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Blended Support

Create and leverage a mix of inbound and outbound support for providing an impeccable customer service to all your customers. Empower your support executives with the best tools to interact with the customers and attend their queries via multiple channels as we have integrated everything already. Set triggers for IVR calls in a seamless manner and use long code and virtual numbers when needed.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.

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Use-Case Scenarios for Customer Support Centres

Cross-functional features to help you with customer support.

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Telecom

Engage with your customers in a proactive manner with our industry-best customer support centre solution by using multiple channels.

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Information Technology

Customers in the IT industry are more tech-savvy than the other industries. Factor this in your customer support strategy proactively. 

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Financial Services

Building trust is of utmost importance when it comes to financial services. Serve your customers and earn their trust with Office24by7.

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Retail and Ecommerce

Customers in the retail and e-commerce industry expect the brands to be highly proactive in attending their queries, start being there!

Leverage the best customer support platform by Office24by7

Start using the best tools for the customer support center and always stay ahead of the curve.

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Virtual Number

Use the click-to-call feature to empower your agents and boost collections.

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Click to Call

Leverage cutting-edge tools to ensure streamlined communication with customers

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Agent CTI

Use the best tools to ensure peak agent performance as you get access to Agent CTI

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Omni Channel

Use multiple channels to communicate with your customers and team members

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Post Call Survey

Implement an easy to use and easy to access post-call survey framework for support

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SMS with Short URL

Send SMS to your customers with a short URL that is easily accessed by the customers

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Email with Short URL

Send e-mails to the customers who need help with a short URL included in it.

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Custom Dashboards

Leverage custom dashboards for various use-cases to serve your customers well

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Reports & Analytics

Monitor and track performance of your support teams by creating custom reports