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Customer Support Services

Start using the customer support module and proactively help your customers.

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Ensure Full-Fledged Support for Your Customers

Manage your support team and empower them with the industry-best customer support center module by Office24by7.

Inbound Support

Leverage the best tools and software provided by Office24by7 to ensure proactive and seamless inbound support for all your customers. With our solution, you can support your clients via multiple channels that we have integrated by using best-in-class product development. Use long codes, virtual numbers, and e-mail – pick your preferred channels and serve your customers.

Outbound Support

Leverage the best technologies and practices for providing incredible customer satisfaction via outbound support for your valued customers. Use SMS and send emails with short URLs to create and manage post-call surveys that you can use later to create a good feedback loop. Use IVR calls to manage feedback and follow up on customer calls with select DTMF options.

Blended Support

Create and leverage a mix of inbound and outbound support to provide impeccable customer service to all your customers. Empower your support executives with the best tools to interact with the customers and attend to their queries via multiple channels, as we have integrated everything already. Set triggers for IVR calls seamlessly and use long code and virtual numbers when needed.

Interested in knowing more about Office24by7’s capabilities?

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Enhance Efficiency with Customer Support Centers

Cross-functional features to help you with customer support.

Customer Feedback use case

Telecom

Proactively engage with your customers through our industry-best customer support center solution using multiple channels.

Financial Services

Building trust is of utmost importance when it comes to financial services. Serve your customers and earn their trust with Office24by7.

Information Technology

Customers in the IT industry are more tech-savvy than those in other industries. Factor this in your customer support strategy proactively.

Retail and Ecommerce

Customers in the retail and e-commerce industry expect the brands to be highly proactive in attending to their queries and start being there!

Leverage the Best Customer Support Platform by Office24by7

Start using the best tools for the customer support center and always stay ahead of the curve.

Virtual Number

Use the click-to-call feature to empower your agents and boost collections.

Click-to-Call

Leverage cutting-edge tools to ensure streamlined communication with customers.

Agent CTI

Use the best tools to ensure peak agent performance as you get access to Agent CTI.

Omnichannel

Use multiple channels to communicate with your customers and team members.

Post Call Survey

Implement an easy to use and easy to access post-call survey framework for support.

SMS with Short URL

Send an SMS to your customers with a short URL easily accessed by the customers.

Email with Short URL

Send e-mails to the customers who need help with a short URL included in it.

Custom Dashboards

Leverage custom dashboards for various use cases to serve your customers well.

Reports & Analytics

Monitor and track the performance of your support teams by creating custom reports.

Frequently Asked Questions

Office24by7’s customer support feedback boosts customer satisfaction by offering solutions for multi-channel support, personalized interactions, and streamlined workflows, fostering stronger relationships and loyalty.

Yes, Office24by7 tailors its customer support feedback solutions to match unique business requirements by offering customizable workflows, branding, ticket routing, and integration capabilities.

Yes, Office24by7 offers training materials, onboarding assistance, and ongoing support to maximize the efficiency and utilization of its support solutions.

Office24by7 encompasses live chat, email, phone, and ticketing systems, providing customers with diverse channels for convenient and efficient communication.

Yes, Office24by7’s support automation includes comprehensive reporting and analytics, providing insights into ticket volume, resolution times, agent performance, and customer satisfaction metrics.

Office24by7 facilitates integration via APIs, ensuring compatibility and smooth data exchange between its support solution and existing CRM systems.

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