Office24by7 is a Cloud Telephony platform. From the day of inception our goal is to serve our clients to address their business needs of start-ups as well as established entities. With Cloud and On-premises solutions, we aim to help industries resolve business hurdles at every walk. Our services automate business calls on a single platform efficiently.
Schedule 1 of this Agreement defines all of the advantageous terms used.
We have fore grounded key aspects of the Policy in order to make it an easy readable content. Though, the entire document speaks of legal aspects.
In a scenario, if you use Office24by7’s product for the good of an Entity, you are liable to agree to the terms of that entity, at the same time promising Office24by7 that you agree to bind that entity to the concepts of this policy (in reference you, your, customer will refer to that entity) This means that your Organization do have a exceptional contract with office24by7 for the use of our product and that will bind operation of Office24by7 product.
Conveniently, Office24by7 and the Customer, in association with will be mentioned as “Party” independently and “Parties” as a whole.
For queries and further assistance in relation to this Policy, kindly contact with us.
Referring to Product as per this Agreement refers to:
Virtual Telephone Numbers that allotted to you by us (henceforth referred to as Office24by7 SMART Numbers)
Our communication platform, user friendly UI (user Interface) with related application programming interface (henceforth referred to as API’s)
Any information or evidence that serves as a record, made obtainable by Office24by7 that facilitates the use of our product or service or referring to any in particular (henceforth referred to as to as “Relevant Documentation”)
With reference to this Agreement, our product’s use warrants you to customize, create, assign, influence, trail, analyze, document, transfer calls, take up in a conference call, configure IVR (Interactive Voice Response) to route and forward calls, missed calls, dial outbound calls, receive inbound calls, send SMS, Email notifications at any point in time, and/or integrate any third party application/CRM using API.
Our motto is to design a customizable communication platform for customers to streamline business calls. Our UI feasibly makes communication between programs and software applications. Office24by7’s secured and powerful API suites enable customers to integrate multichannel platforms with all necessary provisions as per requirements.
API suites are available at any point in time on our Developer page specifically elaborated and any changes are notified considerably. By SMART Numbers, we mean Virtual Number formatted phonic numbers provisioned by telecommunication provider; Office24by7 assigns SMART Numbers to help Organizations or customers to use the product or service.
We are a Cloud Telephony Service provider. We provide cloud communication platform that include platform itself, such as API’s and User Interface. Smart Numbers are Virtual telephone numbers that are provisioned to entities temporarily as a solution for using our interface. The ownership of Smart numbers retains with Office24by7 only. The telephone number does not function individually replacing your phone system. It works along with another valid digital communication systems like a landline, toll-free or a mobile.
From the day of inception, we thrive to quest the business needs of our customers. We welcome you joining the Office24by7’s pedigree. You will be using apportion of our products and services with Office24by7’s other customers. You are allowed to use the product or service assigned to you lavishly, but cannot allow transferring to another company or person. In case of any such, kindly let us know to get it validated.
The following constraints are applicable on the product rights under this policy:
Note: Office24by7 is not liable or answerable to anyone for changes with regards to APIs or any other untimely effects caused by such changes. Kindly make sure that calling to emergency services will not be supported. You can hit API servers a number of times and the potentiality varies with time and usage. API signatures might change considerably and is intimated to you on priority with leisure time to migrate.
Billing Reports comprises of Call and SMS records generated by Office24by7 in respective to the Call Flow and type or SMS like sender information, recipient details (including contact groups, if applicable) call status, SMS status, the start time, end time, duration, recording and pricing details.
You, as a customer authorized to audit the Billing Reports with your legal representative by initiating a prior written notice to us. All the concerned charges shall be borne by you. Under this clause, you are allowed to procure the audit constraints once annually.
This type of audit stipulates variances of the billed amount to you and the actual paid amount with that of your billing cycle. Office24by7 consider the refund only with the excess charges received from you (if it all paid by you) within 30 (Thirty) business days from the audit completion date. Add on, if no stipulates are found in the billed amount, then within 10 (Ten) business days from the audit completion date, you shall provide a written notice stating that there are stipulates found in the Billing Reports.
We ensure that you will be provided with uninterrupted access towards the assigned products/services. But at times, the product/services inaccessibility may be due to server maintenance or down time. We assure we will notify you ahead 12 hours prior to scheduled server maintenance.
You comply with the terms of Office24by7 and agree to share true information in the My Information page and KYC page as informed by us from time to time.
By “KYC Page” we tend to mean know your customer page wherein you shall upload documents proving your identity. Such documents includes address proof, incorporation certificate, etc.
By “My information Page” we tend to mean our company information page wherein you shall provide about your organization and the details includes registered tax deduction, collection account number (TAN), GST Number, company postal address etc.
We have incepted KYC and My information page to understand the basic information of our users. Before you begin using our product/service, we recommend you to share complete information diligently and upload necessary documents that are requested. The information is particularly important to be in compliant with the telecom rules.
Our Support Team will provide 24by7 Customer Services in resolving the issues that are raised by you or user authorized by you in relation to the Product/Service facilitated for your use. For more information, kindly contact our Support Team.
By “Support Team” we tend to mean the concerned Office24by7 support team that provides 24by7 Customer Support Services. Our Support team motto is to show swift resolutions.
By “24by7 Customer Services” we tend to mean the support services initiated by us to provide you the best experience in accordance with our Support Service Policy. Our Customer Support Services is accessible 24/7/365.
You are liable to provide us with the e-mail ID and contact numbers of your employee/representative whom you feel responsible for coordinating with us regards to any issues in relation to your account or use of our product/service at the My information page.
In case of any issues raised by the Government, we expect your immediate coordination with us for speedy resolutions. For instance: DND Violation: Between you and Office24by7, have only 7 business days to prosecute the telecom operator with valid documents. In such cases, we will contact the FPOC (person of contact) for organizing documents of proof.
You shall agree to regenerate the Office24by7’s login passwords on a regular basis on our UI in order to avoid unauthorized use/access of your account. In such an event, we are not liable or cannot be held responsible for any loss or damage. You also admit to pay the Charges in full with regards to unauthorized access for the use of the Product/Service.
To be in compliance with all the legal proceedings, we are authorized to evaluate or reveal the call details, message content shared by you using our Product/Service in accordance with this Agreement and upon considering necessary we are authorized to perform any other acts.
If the government authority demands of reviewing the call volume details of product/service then we disclose your call content to comply with the legal issues.
You accept that we are solely and wholly liable to use all the Analytical traits of the Product/Service. Excluding, as per this agreement, you are not granted with any rights to modify or any rights with regards to proprietary rights whether registered or unregistered or any other legal protective rights to the assigned product/service.
You are not liable to claim any rights at any point in time with regards to the Product, Service, Software, Content, Improvements, and Corrections respectively.
You accept to acknowledge Office24by7 all present and future rights, description, meta-title, interests and copyrights relating to our Product/Service and all the rights that include authorships and copyrights of applications, registrations and the right to concern from any place.
You also accept that the powers assigned to you are complete, outright, perfect, independent and irrevocable. We are solely authorized to transfer the rights to any other person at any point in time from any part of the world without the interference or interruption from you.
By “Analytical Traits” we mean:
From now on or hereinafter existing:
You and we, upon association is equally responsible to secure restricted information of each other’s in the best possible way and maintain secrecy with all the others not in connection with this policy.
We are not liable to you, to your representatives or to any third-party suppliers for any kind of damages or loss of brand name, reputation, profits, use, revenue, goodwill, profits, business etc., or for any cause that could be direct, indirect, accidental, special, incidental, punitive or consequential destruction of any kind arising out of individual, independent or in connection with this Agreement or by any legal means, the complete accountability arising out of individual or in association with this Agreement will be limited and is dependent upon the loss and conditions apply.
Kindly ensure that the multiple claims is not accountable under this clause and it is effective even if any right defined in this Agreement in common is considered to have failed of its key aspects.
Excluding the clearly stated and specified information of this Agreement, you presume sole authority for results produced and conclusions drawn from the product use.
The complete accountability as stated will be limited and is dependent upon the loss and conditions apply.
With regards to other provisions of this policy, Office24by7 and the Customer acknowledge that:
Each party (henceforth referred to as the “Assured Party”), at its own expense, will assure, protect, and constrain the other party’s hierarchy, contractors, employees, operators, executives, agents, permitted successors and associates (collectively referred to as the “Assured Party”) harmless from and against any, damages, settlements, liabilities, costs and expenses (includes, but not limited to, considerable attorneys’ fees) awarded by a court resulting from any claim, suit, action or proceeding (hereinafter referred to as the “Claim”) against an Indemnified Party arising from or related to:
The Assured Party’s assurance deed under this clause 17 is conditioned upon:
Without limiting Office24by7 convey assurance and commitments under this Policy. Office24by7 hereby disclaims all other commitments, guarantee, promises, assurance or implied, include but is not limited to warranties of proprietorship, non-infringement, and fitness for a particular purpose and assurance related to third-party instruments, documents, software, material, products, or services. Our Product is provided on “as is” basis wholly under all applicable laws. With the expanse, this policy conflicts with all legal protective measures where the scope and degree of any assurance will be liable to law.
You are authorized and independent to stop using the assigned product/service at any point in time at your own discretion by deactivating your account. The stated Policy will stay aborted or terminated subsequently except for below stated clause 20 (Survival).
You acknowledge that we are liable to stop providing the Product to you at any point in time with immediate effect if:
For any reason, any rights, any obligations or for any limitations or liabilities termination of this Policy of the parties that have augmented up to the date of termination, will not be affected or prejudiced (include but is not limited to our right to be paid for the use of our Product).
At the end, if you would like to end our relationship, we would reque4st you to convey the feedback as we would respect the loyal cause of change of mind. You are independent to close or deactivate your account at any point in time but that again does not limit you in paying pending dues. More information is provided in the next clause called “Survival”
You agree that clauses 5 (Office24by7’s Description and Commitment), 6 (Customer’s Description and Commitment ), 14 (Analytical Traits), 15 (Confidentiality Deed), 16 (Liability Restrictions), 17 (Assurance Deed), 18 (Warranty), 23 (Governing Law) and 24 (Dispute Resolution) and such other clauses which remain binding post the termination of the Agreement by their nature and context, this agreement will remain in effect and even after its termination in accordance with clause 19 above.
As stated, this Agreement constitutes the entire agreement between the parties, this policy replaces and suppress all other promises, assurances, representations, descriptions, warranties and understandings between parties, whether oral or written or any other relating to its subject matter. Each party accepts that it will have no remedies in respect of any statement, assurance, promise, warranty or understanding (whether made innocently or negligently) that is not set out in this agreement.
Any dispute or any claim (including non-contractual disputes) arising in accordance with or out of it or its subject matter or formation will be constructed and governed as per the laws of India.
We adhere that communication can resolve any disputes. So, with regards to any grievance please try contacting our Support Team before taking a legal step according to applicable law.
Each party do agree that the courts of Hyderabad, India have exclusive justifications and jurisdiction to settle any dispute or claim (including non-contractual disputes) in accordance with or content matter or formation of this Agreement.
We are to help and to make peace. Let’s resolve any issue or dispute through communication and help ourselves to go in peace. If anything that is left unresolved, we both individually are independent to turn out for help to the applicable laws in Hyderabad.
Any right nor any duty and not even this Agreement may be consigned, assigned or transferred by a government body, by a party without prior written notice of the other party. Nevertheless, each party is authorized to assign this policy to any of their successor significantly in the form of sale of assets, property, stocks, shares, reorganization, or otherwise. In-spite of this, policy will remain bind and accustom benefit to their respective heirs, successors, representatives and assignees.
Under this Agreement, you are not authorized to assign or transfer any right or duty without our prior written notice or concern (Except the one acquiring your company).
If this Agreement provision is unlawful, illegitimate or impotent of being enforced by any applicable laws or public policy, the complete provision of this agreement remains in effect until the transactions contemplated causes damage to any party. Upon this, the parties are authorized to negotiate in good faith to make modifications of the Agreement so as to keep the intention of both parties intact to the resolution foreseeing the transaction contemplations are fulfilled.
This Agreement in relation to or its provisions is intended or deemed to initiate partnership or joint venture between any two parties, constitute any party as the employee, executive, agent, franchisor, partner or so of the other party or permits any party to make commitments behalf of any other party and their relationship will be of individual contractors.
We posses all legal rights to amend or modify this Agreement considerably at any point in time, where the new Agreement will replace the prior versions. In regards to any amendments and modifications will be notified to you via e-mail prior 30 days to the effective date of such modifications. If you do not object to the amendments stated in the agreement within 30 (Thirty) days from the effective date, such is considered as your consent by us towards any stated amendment. We will inform you in detail of your rights with regards to object and the consequences of non-objection with the aforementioned notice.
Wholly or partly, no detains or retards on the part of any associated party to utilize any rights hereunder work as a rejection or effect any other rights. The rejection of one breach or any delay in utilizing rights will not constitute rejections of any subsequent breach or defaults.
We will make modifications to the provisions of this agreement considerably. You are permitted to view the most recent agreement copy from time to time as specified.
As per this Agreement, except for the commitment of prices or charges, neither party is responsible for any retards or failure of services wholly or partly to any cause beyond its control include but is limited to Acts of God, Government bodies, Civil disturbances, Wars, Curfews or instruments or equipments (henceforth referred to as Superior Force Event). Additionally, if this occurs, the affected party will put into practise the following: