Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
use the data collected from you.
This policy will help you with an ability to take informed decisions of what
you want to share with us.
how, why and from where we collect your data and how we use and store your data in the various capacities in
which you interact with us. (ii) rights we authorize you and the rights that you have to determine in
representation of this document.
Although we would strongly advise you to read the document in full, the below expressed points shall you to
understand the salient points covered with in.
a) This policy outlines the condemnatory aspects that governs the personal information stored with Office24by7
and that operated by Striker Soft Solutions Private Limited, a registered company in accordance with the laws of
India, headquartered at Plot No.102/11,103/10 & 104/9, 1st Floor Boss Towers, Patrika Nagar, Hitech City,
Madhapur, Hyderabad - 500 081, India.
b)The personal data collected from you and its relationship varies the way you interact with us and
product/solution/service of Office24by7 availed. You could be a
c)Based on the terminology (Visitor, Customer or User) the type of data we collect and purpose of it differs
which is clearly explained in this document
our Grievance officer (refer section 12). If you don’t agree with our regulations or this policy, then kindly do
not visit our website www.office24by7.com or do not avail Office24by7 products/solutions/services or collective
products or mobile application.
Based on the user type like Visitor, customer and user, the information we collect will change.
Cookies:Cookies are text files that our web server will pass on to your browser and
you when you leave our website. Again this depends upon you whether you want to get tracked or not. Your browser
provisions you to disable them at any point in time. If would like to know more information about cookies, feel
free to browse at www.allaboutcookies.org
Beacon:It is a tiny image like file embedded on our Website or Application which
will track your
behavior. It is also known as clear GIF, Web bug or a Pixel tag. It is similar to that of cookies in function
but it does not get downloaded in your device. If would like to know more information about cookies, feel free
to browse at www.allaboutcookies.org/faqs/beacons.html
According to the Indian law, the following rights are applicable to you:
You are authorized to be informed of the way your personal data is collected or being used, for which Office24by7
use this policy to convey.
You are authorized to access your personal provi8ded to us by requesting us the same.
You are authorized to suggest and correct us to update your data in case if it is inaccurate or incomplete
You are authorized your personal data with us in electronic data which you can use it to claim third party
You are authorized to raise a requisition to delete your personal information from our database.
You are authorized to object the way we process your personal data at any point in time under any circumstances,
also respective to using your data for direct marketing.
You are authorized not be subject to a decision based solely on automated decision making, including profiling.
If you want to know more in detail, you can contact our Grievance Officer, details are set-forth in section 12
The information provided by you or collected by us when you visit our website as a visitor or as a customer or
user to avail our services, we will use the data to provide the services at your request. The personal data
provided by you, where we are unable to use to provide the service, we will seek your consent for using the
same. You are authorized to withdraw your consent at any point in time. Additionally, we may process or use your
data to serve your legitimate interests.
If you believe that we have used your personal data in violation as stated above or does not respond to your
obligations and objections, then you are authorized to raise a complaint with the local authority.
The data collected from you will be secured by us until the period it is necessary in order to offer you the
service you require or to facilitate smooth working of our services to you and that includes attending disputes,
attending to technical issues and superior customer service without any limitations.
At times to comply with enforceable laws, legal obligations and to resolve disputes we may force to retain your
data after you request to delete the information.
If you are a Customer, make sure that you inform your leads of how you collect, why you collect and how you will
use the information to render the service we provide. Put forth the information clearly that, you will use the
information in compliance with applicable laws including the GDPR. After you terminate your usage of a Service,
we may, unless legally prohibited, delete all data provided or collected by you (including Lead information)
from our servers.
Upon your consent, we may use your data respective from cookies and web beacons to track your web visits and
target you to present our solutions and or services we offer.
If you are our customer, you are authorized to use third party applications or technologies as needed by you on
your website or application. If it so, it is your sole obligation to notify your leads the information you
collect, store and use by using such technologies to which you are bound.
As an entity and business service provider, we neither offer or target solutions/service knowingly to children
below 16 years of age and nor we collect the information.
In order to facilitate smooth operations globally, we may process or transfer the data we collected to the
associated companies we operate in accordance with this policy globally. But the authorizations and the rights
provided to you will never be changed at any point in time by this data transfer.
However, in the course of time, we may employ or enhance our operations with the increase of branches or
case, we may share your data in concern.
Further, the entities with the effected transfers then we shall enter in to appropriate Data Protection Addendums
in compliance with the law with other party that can protect your data. Also, we will make sure to implant
industry-standard technical and organizational measures to ensure that such transfers are completed in
accordance with applicable laws.
For example: Below listed are the instances where we may sub contract processing activities - data analysis,
marketing assistance, processing credit card payments, and providing customer service.
On account of advertisement or to increase our revenue, we may link third party links on our website or
application to provide you with relevant content but we are nowhere involved in your decision if you choose to
access them or get associated them. We advise you to read the polices and features of third parties thoroughly
before making a decision as this policy will not bound to their information or polices.
In addition to the conditions put-forth by this policy, as required we may disclose your data collected or
processed by us accordingly.
In compliance with law or to respond in accordance to legal actions like search warrant, court order, etc.
For your safety or for the safety of others or with respective to national security or in the context of law
enforcement, criminal investigation or to prevent death or bodily harm etc.
To track or investigate a malicious activity or Acceptable Use Policy violation
To carry legal proceedings that arise against Office24by7, its employees, officers, affiliates, customers or
To establish, to portrait, to defend and to enforce our legal authorizations
We incorporated industry standard and innovative technological aspects to protect and safeguard your personal
data using varied security measures and technologies from unauthorized and fraudulent activities, loss or
destruction or disclosure etc.
When you disclose your sensitive information like the credit or debit card details or geo location towards our
solutions and or services, the information is encrypted using advanced and innovative cryptographic techniques
that includes but does not limit SSL, TLS, RSA, and AES.
Once you associated with us, your password is the first level of defense and it forms the primary mode of
authorization technique, hence we advise you to set a strong password and not to share with anyone and make sure
that you always logout of your Office24by7 account once after using it.
We, Office24by7 complies with Indian judiciary law as set forth by the Indian Department of Commerce and
Office24by7 being certified and adheres to the Privacy Shield Principles of the same. To learn more in detail
respective to Privacy Shield program and to view our certification, please visit office24by7.com
The name and contact details of our Grievance Officer, with whom you may contact or share your concerns if any or
complaint or rate feedback pertaining to this Policy, are as follows: (details of the Officer like name,
Address, Mobile number and email ID)
If you have query or dispute unresolved by us satisfactorily, please contact our dispute resolution provider firstname.lastname@example.org
Industry-best Office Automation Crafted with incredible expertise and powered with bleeding-edge technologies!