Calling and Messaging Services
for all business communications
Turn every conversation into an opportunity for sales. Tap into Office24by7 Cloud Telephony for lossless communication.
Communication Automation for Businesses
Integrate ERP, CRM, and SaaS applications using our products to enhance employee performance and fuel company growth.
IVR
Get access to the IVR service or virtual receptionist module from our communication automation solutions and empower your team members as they can attend your customer calls without any human intervention. With ROI-based campaign analytics, you can track and monitor the campaign flow for your organization. With the best IVR service from Office24by7, you have the freedom to do it all with drag-and-drop options in a very hassle-free manner.
Cloud Telephony
With access to inbound and outbound calling solutions, enhance your sales, marketing, and support efforts to boost results from the lead generation segment. Our calling and messaging services enable you to access an improved agent CTI for call integration. To make it simpler, our Cloud Telephony solution ensures a streamlined and robust integration with all ERPs and CRMs. Meet all your customer expectations with predictive and progressive dialing for outbound calls.
Missed Call
Ensure a streamlined virtual number is always up and running to complement your communication automation. Missed call service lets you call back your customers and ensure you can acknowledge them immediately via different channels such as SMS or a direct callback. Start using the overlooked call feature to your advantage and generate sales for your business. Gather valuable feedback and manage product subscriptions efficiently.
Click-to-Call
Ensure instant connectivity on your business number with our click-to-call service. Apart from maximized efficiency, the sticky agent feature will help the customers to have the same agents they have communicated with – hence boosting efficiency in a significant way. To make the transition more straightforward, we ensure the predefined API is easy to integrate into all the ERPS and CRMs.
Audio Conference
Leverage remote inbound and outbound audio conference solutions. To keep your meetings secure and free from any intruders, you can create and use a security PIN for admitting participants in the inbound conferences. Along with this, there is a hand-raise option for participants to interact with the organizers and other attendees in a more hassle-free manner. To top all this, it comes with a scheduling option that will send an alert to your existing contacts.
Voice Broadcasting
Ensure your communication automation strategy is at par with voice broadcasting service to reach your customers. Secure a great ROI with the calling and messaging services of Office24by7, such as the IVR service that can be used for surveys and feedback collection. With the DTMF options available in Office24by7, you can easily trigger a spike in sales and lead generation for your company.
Virtual Number
Manage all your business calls on the go with Office24by7 virtual number service. Whether it’s business calls you need to manage or the single-point calls that you cater to, it will be available in all the required formats. Landline, mobile, and toll-free numbers can be used for inbound and outbound calling and messaging services. Ensure a high ROI from your various campaigns.
Empower Your Calling and Messaging Services
Dedicated tools for every customer-facing business. Deliver impeccable communication and customer satisfaction.
Call center Solutions
Robust cloud-based solutions for your call center requirements.
Internal Communications
Adopt the internal efficiency of a unified vision with a flawless internal communication system.
Surveys and Feedback
Gather insights directly from people who use your service hands-on. Improve efficiency and customer satisfaction with reusable data from surveys and feedback systems.
OTP Authentication
Add an extra layer of data security with user identity verification. Fortify your system against unauthorized access.
Call Patching Solutions
Switch between phone numbers, agents, teams, or departments easily enhancing customer satisfaction and communication.