Virtual numbers – mobile, landline or toll free – for both parties when call patching.
Call or Number Masking
Protect identities of both parties when call patching. Convey a local business presence with a local
number masking your business or helpline number.
Build call patching facility in your mobile or web apps.
Call Recordings and Call Logs
Capture recordings of calls as well as log all incoming and outgoing calls.
Transfer calls internally via IP PBX and EPBX.
Allow agents to interact with customers over several communication channels.
Agents can make and attend calls right from sales software and avoid switching between systems.
Agent Performance Tracking
View agents’ activities and day’s progress in real-time. Allow supervisors to listen to
customer-agent interactions in real time.
Manual (Outbound) Calling
Agents call contacts or dial a number not in contacts manually.