On-Premise or On-Cloud
Host on premise with PRI technology or on cloud data center using SIP.
Multi Level IVR
Automated telephony menu that interacts with callers, gathers information, and routes calls.
Queue Management
To manage inbound calls towards minimal customer wait time and fair workload distribution.
Routing Calls
Route incoming calls to different queues post qualifying.
Call Distribution
Distribute calls in a queue to agents according to rules.
Agent CTI
Agents make and receive calls from their computers with just a click of mouse.
Call Transfer
Transfer calls internally via IP PBX and EPBX.
Conference
Audio conference facility for remote participants with or without Internet.
Multi-channel Communication
Allow agents to interact with customers over several communication channels.
Auto Dialer
Preview, progressive, and predictive dialers for agents to autodial a list of phone numbers.
Call Recordings and Call Logs
Capture recordings of calls as well as log all incoming and outgoing calls.
Real-time Monitoring
View complete call center activities and day’s progress in real-time.
Live Call Monitoring
Empower supervisors to listen to customer-agent interactions in real time.
Contact Management
Access contacts from centrally located contacts and log all calls as a part of contact tracker.
CRM Integration
Agents can make and attend calls right from sales software and avoid switching between systems.
Mobile App
Extend the call center into the field and enable co-ordination with field agents.
Customer Feedback
Automate post-call survey and make it easy for customers to give feedback through quick response.
Reports and Dashboards
Of call center metrics and KPIs to allow managers and teams to monitor and optimize performance.
Click-to-Dial
A button on the dashboard that allows agents to connect to customers with a click.
Virtual Number
A cloud-based number for the call center to receive incoming calls and make outgoing calls.