Complete Call Center Solutions
Curated for modern-day enterprises.
Interact with Inbound and Outbound Customers with Our Cloud Call Center Solutions
Enhance your customer experience, increase productivity, and handle more calls with less equipment using Office24by7 call center software.
Inbound Call Center
Now, using our inbound call center software, you can forward incoming calls directly to the respective departments and agents without any human intervention. With our IVR services, inbound calling software, and intelligent routing, call transfers and forwards have never been this easy. Scale up your external and internal communications using fewer resources and agents. Integrate our inbound call center solutions with IP PBX and EPBX for seamless internal communication.
Outbound Call Center
Office24by7 is the best outbound outbound calling software in India. With our product, enabling outbound call campaigns has become easier than ever. Using our automated dialers with preview and predictive dialers, you can increase reach and make the most out of your agent’s time.
Integrate our outbound call center solutions with any third-party CRMs, and your agents can call the customer directly from the CRM application itself. This way, you will be able to track every outbound call.
Blended Call Center
Now, you can fully utilize our call center software by enabling both inbound and outbound calling software. The inbound calls will be routed intelligently on one hand, whereas you can place outgoing calls using our automated dialers. We are the best call center solution provider, easing communication and removing all barriers.
Our contact center solutions, when clubbed with our other services like call patching solutions, audio & video conferencing solutions, and sales CRM software, can help your organization achieve new levels of efficiency.
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Scale Your Call Centers with Less Resources
Our multi-featured call center software is above and beyond inbound, outbound, or blended call centers, making us the best call center solution provider in India.
Customer Service Solutions
Customer service plays an important role in every organization, and we at Office24by7 know that. Be it an IVR call center or skill-based routing, our call center solutions are aimed to provide enhanced customer service. Deliver top-tier customer satisfaction with the best contact center provider, Office24by7.
Sales Call Center
Ease out the calling process for your sales team with our best call center software in India. Now, they can place an outbound call with just one click. The automatic dialer will connect sales reps with customers easily. Apart from that, every call your reps have made is tracked in our call center software.
Debt Collection Center
Connect the agents with debtors in real time using our call solution. With automated dialers, your agents can call debtors with one click. Increase your agents’ productivity and customer reach with Office24by7 call center solutions. Managers can keep track of the agents and know their call history using our contact center software.
Technical Support Center
Office24by7 contact center software offers Omnichannel support. This will enhance customer experience and make them trust your brand more than ever. Connect with the customers on any platform and offer them the support they need on one dashboard. Every contact touch point can be tracked from one dashboard alone.
Our Advanced Call Center Software Features
Here’s what makes us the best call center solution provider.
On-Premise or Cloud
Host our call solution on-premise or on the cloud as per your requirement. We have technology that supports both.
Multi-Level IVR
Our IVR call center offers an automated telephony service where callers can interact, gather the required information, and route calls.
Queue Management
Manage the inbound calls with very little customer wait time and distribute the workload among agents fairly.
Routing Calls
Route the calls to different agents using our call center software features as needed.
Call Distribution
With our call solution’s intelligent distribution, you can now distribute the calls among agents according to your preset rules.
Agent CTI
With just a click, a practical and effective dashboard for agents to make and receive calls, update contact details, etc.
Call Transfer
Now, you can transfer the calls internally using IP PBX and EPBX.
Conference
Get on call with multiple members with or without the internet. Communicate without barriers.
Unified Communication
Communicate with customers on different platforms using the unified dashboard of our call center solutions.
Auto Dialer
Now, your agents can auto-dial from a list of phone numbers with just a click. The best part is that the preview and predictive dialers make things even easier.
Call Recordings & Logs
Record all the calls made via our call solution and have a log of all the details in one place.
Real-time Monitoring
Reporting managers can view all agents’ activity and progress in real-time.
Live Call Monitoring
The supervisors can listen to customer agent interactions in real-time.
Contact Management
Manage your contacts smartly using our contact management feature. You can enter all the required contact details and access them at any point in time.
CRM Integration
The agents can take or make calls directly from call center software, thus avoiding the hassle of switching between multiple systems.
Mobile App
Now, field agents can make the most of the call center solutions as they can access it anywhere, anytime, without hassle.
Customer Feedback
Know what your customers think about your service with our post-call feedback system. It’s quick, easy, and simple.
Reports & Dashboards
Get your hands on all the call center metrics and KPIs you need. Monitor the team performance, analyze, and make decisions accordingly.
Click-to-Dial
Your agents can place calls directly from CRM with our click-to-call feature. They just have to click, and a call will be placed.
Virtual Number
Get a business number that you can use to take inbound calls and make outbound calls.
Frequently Asked Questions
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