Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Curated for Modern Day Enterprises
Enhance your customer experience, increase productivity, and handle more calls with less equipment using Office24by7 call center software
Now you can forward incoming calls directly to the respective departments and agents, without any human intervention using our inbound call center software. With our IVR call center solution and intelligent routing, the call transfers and forwards have never been this easy. Scale up your external and internal communications as well using very less resources and agents. Integrate our inbound call center solution with IP PBX and EPBX for seamless internal communication.
Office24by7 is the best outbound call center provider in India. With our product, it has become easier than ever to enable outbound call campaigns. Using our automated dialers with both preview and predictive dialers, you can increase the reach and make the most out of your agent's time.
Integrate our outbound call center solutions with any third party CRMs and your agents would be able to call the customer directly from the CRM application itself. This way you will be able to keep a track of every outbound call that has been made.
Now you can utilize our call center software to the fullest by enabling both inbound and outbound calls. The inbound calls will be routed intelligently on one hand whereas you will be able to place outgoing calls using our automated dialers. We are the leading call center solution providers easing communication and removing all barriers.
Seamless connectivity between our customer relationship management (CRM) software and third-party
Our multi-featured call center software is above and beyond inbound, outbound, or blended call centers. We offer a myriad of features, making us the best call center solution provider in India.
Customer service plays an important role in every organization and we at Office24by7 know that. Be it an IVR call center or skill-based routing, our call center solution is aimed to provide enhanced customer service. Deliver top-tier customer satisfaction with the best contact center provider, Office24by7.
Ease out the calling process for your sales team with our best call center software in India. Now, they can place an outbound call with just one click. The automatic dialer will connect sales reps with customers easily. Apart from that, every call that has been made by your reps are tracked in our call center software.
Connect the agents with debtors in real time using our call solution. With automated dialers, your agents can call debtors with one click. Increase productivity, contact rates, and reach of your agents with Office24by7 call center solutions. Managers can keep track of the agents and know their call history using our contact center software.
Office24by7 contact center software offers Omnichannel support. This will enhance customer experience and make them trust your brand more than ever. Connect with the customers on any platform and offer them the support they need on one dashboard. Every contact touch point can be tracked from one dashboard alone.
Robust and comprehensive to power all kinds of call centers
Host our call solution on premise or on cloud as per your requirement. We have technology that supports both.
Our IVR call center offers automated telephony service with which callers can interact, gather the required information and route calls.
Manage the inbound calls with very less customer wait time and distribute the workload among agents in a fair manner.
Route the calls to different agents using our call center software as per the need.
With our call solution’s intelligent distribution, now you can distribute the calls among agents according to your preset rules.
A practical and effective dashboard for agents to make and receive calls, update the details of contact, and many more with just a click..
Now you can transfer the calls internally using IP PBX and EPBX.
Get on call with multiple members with or without the internet. Communicate without barriers.
Communicate with customers on different platforms using our call center solution’s unified dashboard.
Now your agents can auto dial from a list of phone numbers with just a click. The best part is we have preview and predictive dialers making things even easier.
Record all the calls that are made via our call solution and also have a log of all the details at one place.
Reporting managers can view the activity of all agents and the progress in real-time.
The supervisors can listen to customer agent interactions in real time.
Manage your contacts smartly using our contact management feature. You can enter all the required details of contacts and access them at any point in time.
The agents can take or make calls directly from call center software thus avoiding the hassle of switching between multiple systems.
Now field agents can make the most of the call center solution as they can access it from anywhere at any time without any hassle.
Know what your customers are thinking about your service with our post-call feedback system. It’s quick, easy, and simple.
Get your hands on all the call center metrics and KPIs that you need. Monitor the team performance, analyze and make decisions accordingly.
Your agents can place calls directly from CRM with our click-to-call feature. They just have to click and a call will be placed.
Get a business number that you can use to take inbound calls and make outbound calls.
A call center solution or software will help in managing the inbound and outbound calls effectively.
Office24by7 is the best software for call centers out there. It offers exceptional features and great customer service.
With cloud solution for call centers, the companies won’t require any hardware equipment and all the calls can be made via mobile with the help of a virtual number. The entire calls data will be present in a CRM software.
The one way you can improve your call center service is by migrating it to the cloud. This will ease the operation.
A hosted contact center will help in managing the customer service communications in an organization. This will come in handy for the startups.
IVR stands for Interactive Voice Response.
The contact center is hosted on cloud and is operated with the help of a CRM solution. With the help of a virtual number, the calls will be placed.
Yes. In fact the CRM software eases a lot of work in the call center and makes it easy for them to place the calls, receive it, queue the calls, record, forward and many more.
Cloud telephony software is used in call centers. Office24by7 is the renowned and reliable cloud telephony service provider offering a multitude of services.
Outbound call center as the name suggests, calls are placed to the customer on behalf of a company. They are used for marketing purposes mostly and are also used to get feedback, lead generation, etc.
Inbound call center means customers placing calls to an organization. The agents receive these calls and respond to the queries and issues as well.
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