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Complete Call Center Solutions from Office24by7

Interact with your Customers via Inbound and Outbound Calls with our Cloud Call Center solution

Enhance your customer experience, increase productivity, and handle more calls with less equipment using Office24by7 call center software

Inbound Call Center

Inbound Call Center

Now you can forward incoming calls directly to the respective departments and agents, without any human intervention using our inbound call center software. With our IVR call center solution and intelligent routing, the call transfers and forwards have never been this easy. Scale up your external and internal communications as well using very less resources and agents. Integrate our inbound call center solution with IP PBX and EPBX for seamless internal communication.

Outbound Call Center

Outbound Call Center

Office24by7 is the best outbound call center provider in India. With our product, it has become easier than ever to enable outbound call campaigns. Using our automated dialers with both preview and predictive dialers, you can increase the reach and make the most out of your agent's time.

Integrate our outbound call center solutions with any third party CRMs and your agents would be able to call the customer directly from the CRM application itself. This way you will be able to keep a track of every outbound call that has been made.

Blended Call Center

Blended Call Center

Now you can utilize our call center software to the fullest by enabling both inbound and outbound calls. The inbound calls will be routed intelligently on one hand whereas you will be able to place outgoing calls using our automated dialers. We are the leading call center solution providers easing communication and removing all barriers.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.


Scale your Call Centers with Less Resources

Our multi-featured call center software is above and beyond inbound, outbound, or blended call centers. We offer a myriad of features, making us the best call center solution provider in India.

call center solutions for Customer Service Center

Customer Service Solutions

Customer service plays an important role in every organization and we at Office24by7 know that. Be it an IVR call center or skill-based routing, our call center solution is aimed to provide enhanced customer service. Deliver top-tier customer satisfaction with the best contact center provider, Office24by7.

call center solutions for Sales Call Center

Sales Call Center

Ease out the calling process for your sales team with our best call center software in India. Now, they can place an outbound call with just one click. The automatic dialer will connect sales reps with customers easily. Apart from that, every call that has been made by your reps are tracked in our call center software.

call center solutions for Debt Collection Center

Debt Collection Center

Connect the agents with debtors in real time using our call solution. With automated dialers, your agents can call debtors with one click. Increase productivity, contact rates, and reach of your agents with Office24by7 call center solutions. Managers can keep track of the agents and know their call history using our contact center software.

call center solutions for Technical Support Center

Technical Support Center

Office24by7 contact center software offers Omnichannel support. This will enhance customer experience and make them trust your brand more than ever. Connect with the customers on any platform and offer them the support they need on one dashboard. Every contact touch point can be tracked from one dashboard alone.

Office24by7 Call Center Software Features

Robust and comprehensive to power all kinds of call centers


On Premise or On Cloud

Host our call solution on premise or on cloud as per your requirement. We have technology that supports both.


Multi Level IVR

Our IVR call center offers automated telephony service with which callers can interact, gather the required information and route calls.


Queue Management

Manage the inbound calls with very less customer wait time and distribute the workload among agents in a fair manner.


Routing Calls

Route the calls to different agents using our call center software as per the need.


Call Distribution

With our call solution’s intelligent distribution, now you can distribute the calls among agents according to your preset rules.


Agent CTI

A practical and effective dashboard for agents to make and receive calls, update the details of contact, and many more with just a click..


Call Transfer

Now you can transfer the calls internally using IP PBX and EPBX.



Get on call with multiple members with or without the internet. Communicate without barriers.


Unified Communication

Communicate with customers on different platforms using our call center solution’s unified dashboard.


Auto Dialer

Now your agents can auto dial from a list of phone numbers with just a click. The best part is we have preview and predictive dialers making things even easier.


Call Recordings and Call Logs

Record all the calls that are made via our call solution and also have a log of all the details at one place.


Real time Monitoring

Reporting managers can view the activity of all agents and the progress in real-time.


Live Call Monitoring

The supervisors can listen to customer agent interactions in real time.


Contact Management

Manage your contacts smartly using our contact management feature. You can enter all the required details of contacts and access them at any point in time.


CRM Integration

The agents can take or make calls directly from call center software thus avoiding the hassle of switching between multiple systems.


Mobile App

Now field agents can make the most of the call center solution as they can access it from anywhere at any time without any hassle.


Customer Feedback

Know what your customers are thinking about your service with our post-call feedback system. It’s quick, easy, and simple.


Reports and Dashboards

Get your hands on all the call center metrics and KPIs that you need. Monitor the team performance, analyze and make decisions accordingly.


Click to Dial

Your agents can place calls directly from CRM with our click-to-call feature. They just have to click and a call will be placed.


A call center solution or software will help in managing the inbound and outbound calls effectively.

Office24by7 is the best software for call centers out there. It offers exceptional features and great customer service.

With cloud solution for call centers, the companies won’t require any hardware equipment and all the calls can be made via mobile with the help of a virtual number. The entire calls data will be present in a CRM software.

The one way you can improve your call center service is by migrating it to the cloud. This will ease the operation.

A hosted contact center will help in managing the customer service communications in an organization. This will come in handy for the startups.

IVR stands for Interactive Voice Response.

The contact center is hosted on cloud and is operated with the help of a CRM solution. With the help of a virtual number, the calls will be placed.

Yes. In fact the CRM software eases a lot of work in the call center and makes it easy for them to place the calls, receive it, queue the calls, record, forward and many more.

Cloud telephony software is used in call centers. Office24by7 is the renowned and reliable cloud telephony service provider offering a multitude of services.

  • Customer care
  • Inbound queries
  • Booking services and many more.

Outbound call center as the name suggests, calls are placed to the customer on behalf of a company. They are used for marketing purposes mostly and are also used to get feedback, lead generation, etc.

Inbound call center means customers placing calls to an organization. The agents receive these calls and respond to the queries and issues as well.