Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
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Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
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Streamline your support operations with Office24by7
and make sure you are there
all your customers.
Identify the right agents for each ticket or escalation to prioritize and
accordingly. Leverage technology to delight your customers.
Ensure flawless communication between your team members with the task
manager features in our support automation module. From assigning and
tracking various tasks to using the multitude of other features such as
usage of communication channels such as messaging, e-mailing, and
click-to-call. Never miss a call from your customers as your ensure
real-time collaboration between various facets of your support teams that
leads to absolute transparency.
Capture tickets and address various customer issues by going through
various channels such as e-mail, phone, long code, and many others to
create tickets in an automated manner. By doing away the inefficiencies of
manual work, empower your support team to focus on custom workflow for
each stage of the tickets. Not only this, support teams can start assigning
agents to each ticket by using various ticket distribution rules according to
Manage all your support tickets effectively and never be confused about
assigning or tracking the progress from the various agents. With the
features added by Office24by7, you can also filter the tickets on the basis
of various properties and fields. Stay notified about the status of your
tickets in a streamlined manner. Managers are able to track the agent
activity and always stay abreast about the progress as all the team
members are looped in.
Manage your escalations perfectly by incorporating the best tools for
support automation within your arsenal. Start using the ticketing rules by
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exponentially. To ensure full transparency, managers can check and
monitor the progress of their agents to ensure high satisfaction rates
among the customers who reach out to your support team as they can set
automated reminders for escalations.
With Office24by7 Support Automation’s out-of-the-box omnichannel
solution, managing customer communications across different channels is
incredibly easy. It’s built from the ground up and solves for all the unique
challenges that come with supporting multiple channels. Agents can easily
work through their tickets, switch between channels, and keep tabs on
customer issues. Whether they need to help a customer over the phone,
e-mail, chat, or any other channel, they have all the context they need to
anticipate and resolve customer issues quickly.
Always have a bird’s eye view of how your agents are performing and
interacting with your customers. By using customized dashboards, your
organization can achieve a well-oiled support helpdesk. Help your agents
and other groups with dashboards that give them concise snapshots of
their workload, issues that need their attention, the impact they’ve created
and a lot more. Get access to in-depth reports and analytics to boost
Industry-best Office Automation
Crafted with incredible expertise
and powered with bleeding-edge