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Standard objects are predefined objects used to manage core business processes, like voice broadcasting, inbound and outbound calls, managing contacts, accounts, leads, etc.

Dynamic objects are customizable objects that adapt to specific business needs, allowing for more flexible data management and personalized workflows.

For more details, read our detailed articles on Standard Objects and Dynamic Objects

To create a new module in Office24by7, navigate to the ‘Create Module’ function in ‘Sales Setup’, open the ‘Module Creation’ panel, fill in the required fields such as name and type, and configure settings as needed. For detailed steps, visit the Create Module page.

System fields are predefined and standard fields within the Office24by7 platform. Their values are assigned by the system automatically when a record is added or any event happens on the record.

Custom fields are user-created fields used tailored to specific needs and used in dynamic objects. It allows more flexibility and personalization.

For more details, read:
Custom Fields
System Fields

Automation helps you gain complete control on how certain actions should take place on the records in objects. Mention the triggers that start the automation process, set the conditions, define the flow control, and specify the actions. You can easily create an automation flow in the Office24by7 system by following the steps explained in the automation page.