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PRICE

Purchase plans are Cost effectively designed to suite and to address all needs of all types of businesses at any point in time. All the purchase plans are customized and are best in the industry which can’t be find with any other service providers. Office24by7 is all in one service provider that continually thrives to support clients not only providing best services, but also offering economical prices for enhancing their customer experience across all communication channels.

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Features

Transforming customer experience is a win-win game for the businesses where it eventually delivers excellent ROI for serving them. All the solutions and features of Office24by are developed by experts with core dedication and innovation to make customers business excellence.

Since the inception we are devotedly into incarnation of following varied features to help businesses in their niche points. Above all, customizations are commonly taken forward as required by business entities and delivered contingently.

SOLUTIONS

SMART IVR

SMART OPERATOR

IN HOST

Number Selection
Land line
Mobile Number
Toll free
IVR
Time Based IVR
Multilevel IVR
Programmable Extension
TTS & Text to speech
Data Management
Campaign & List management
NDNC filter
Call Routing
ACD
Time Base Routing
Skill Base Routing
Sticky Agent
Queue Management
Dialer
Predictive Dialer
Progressive Dialer
Preview Dialer
Agent CTI
CTI Screen
Agent Scripts
CRM Interaction
Call Recording
Post Call Survey
Feedback IVRS
Voice Mail Integration
SMS with ShortURL
Reports & Analytics
Real time Report
Agent Performance Report
Call Status Report
Geographical Report
Hour wise calls analysis
Month wise calls analysis
Agent wise calls analysis
Location wise calls analysis
Custom Reports
Notification
Agent Performance Feedback (Hourly | Weekly | Monthly | Custom)
Agent to Agent comparision Notification (Hourly | Weekly | Monthly | Custom)
Call Summary Notification (Hourly | Weekly | Monthly | Custom)
Payment Notification
Service Notification
Renewal Notification
Campaign Based Notification
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