The First Fully Customizable All-In-One Automotive CRM & ERP
Effectively manage test drives, sales , service jobs, and inventory easily by shifting your automotive business to a high gear with Office24by7.
How Does a Automotive CRM & ERP Enhance Your Process?
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The Ultimate CRM for Car Manufacturers, Dealerships, Garages, and Service Centers
Automate customer inquiries, test drive bookings, and service reminders for a smoother buying and ownership experience.
Marketing Automation
Office24by7 CRM for Automotive businesses helps run effective marketing campaigns to engage customers. It helps to deliver personalized communication through channels like voice, WhatsApp, RCS, SMS, and email which are directly integrated to your CRM. You can easily monitor campaign performance, identify valuable customer segments, and ensure timely interactions for customer satisfaction. Optimize marketing processes by automating repetitive tasks, enabling you to focus on building strong customer relationships and driving business growth.
Pre-Sales Management
Office24by7 automotive CRM helps you to build a dynamic sales funnel that captures inquiries from website forms, social media, buyer referrals, walk-ins, aggregators, etc. With the help of automatic lead distribution that is setup based on various scenarios you can ensure leads are taken up by agents as soon as they show interest and are tracked and nurtured effectively till they close deals. This also allows you to ensure workload balance and optimal team performance. Real-time buyer notifications can be automated and sent using multiple channels like calls, emails, WhatsApp, RCS or SMS. Finally, lead qualification ensures that sales efforts are focused on potential customers who demonstrate both interest and financial capacity.
Stay Management
Office24by7 automotive CRM empowers dealerships, OEMs, and garages to make timely sales decisions. It helps to streamline test drives and vehicle selection, while efficiently managing servicing and repairs. You can nurture leads with targeted messages across multiple channels as well as assign and track scheduled service appointments, and dispatch jobs with ease. It also allows to manage appointments booking, rescheduling, or canceling on the go, by cross-checking with various departments. Finally, focus on the most promising deals by recognizing that not all sales progress at the same rate.
Communications
Office24by7 automotive CRM enhances communication both internally and externally. Internally, communication must flow seamlessly between different departments, such as sales, marketing, and service, using tools like email, messaging apps, and internal chats to share information and updates. Externally, communication with customers, partners, and stakeholders is equally important. This involves managing timely interactions with customers through various channels so that they are always in touch leading to transparent and seamless relationships. The omnichannel integration capability of Office24by7 automotive CRM allows agents to send timely appointment reminders, status alerts, invoices and payment confirmations to customers via calls, SMS, emails, and other messaging apps like WhatsApp and Google RCS.
Up-sell and Cross-sell Management
An automotive CRM helps in maximizing upsell and cross-sell opportunities by leveraging customer data and predictive analytics. The system tracks customer interactions, purchase history, and service records to identify potential upgrades, extended warranties, or complementary services. The CRM can automate follow-ups reminders with offers on premium accessories, insurance plans, or maintenance packages. During service appointments, advisors receive real-time insights on relevant add-ons, such as tire replacements, extended service plans, or vehicle trade-in options. Additionally, automated reminders for periodic maintenance and new model launches help dealerships stay engaged with customers giving them more opportunities to make new sales.
Inventory Management
Monitoring vehicle stock, spare parts availability, and supplier orders are an important part of the automotive business. Office24by7 CRM allows you to easily integrate the inventory management module to your automotive CRM so that you can ensure timely restocking of high-demand models and essential components. Track inventory inspection for quality compliance and storage of products in their designated isles. This helps to streamline all dealerships, service centers, and OEM operations including resource allocation and task management.
Dealer Network Management
Dealer network management involves establishing and maintaining strong relationships with dealerships, distributors, etc., by providing them with training schedules and back to back support, tracking their performance, and managing incentives. This ensures a reliable supply of high-quality parts and services through various dealers so that you can deliver to customers on time. Partner onboarding and centralized database of inventory allows transparency and enables your automotive business to offer discounts or promotional offers.
Data & Document Management
Automotive data and document management handles key information like customer inquiries, sales records, and service history. Organized categorization allows quick access to important documents such as warranties and financing agreements. Secure storage protects sensitive data, while efficient retrieval systems empower excellent customer support. Archiving ensures regulatory compliance, and secure data deletion protocols manage outdated information.
Accounts & Billing Management
Automotive accounting and billing starts with invoicing for sales, leases, and services. Payment tracking covers various channels, including financing and direct customer payments. Expense management logs operational costs, and reconciliation ensures accuracy. Compliance checks maintain adherence to regulations and policies. Reporting provides financial statements for informed decisions and profitability analysis.
HR Management
Automotive HR manages the recruitment of skilled professionals for sales, service, and administration. Onboarding includes background checks, paperwork, and job training. Attendance and payroll ensure accurate payments. Performance management evaluates contributions, and engagement initiatives foster growth. The exit process handles resignations, clearances, and feedback to improve policies and retain talent.
Performance & Reports
Monitor sales trends, marketing campaign effectiveness, service efficiency and customer engagement metrics with the help of a automotive CRM. IT also enables dealerships, manufacturers and service centers to analayze employee productivity, lead conversion rates and financial performance. Automated reporting simplest data collections and visualization helping in capturing growth opportunities. Mangers can also track KPIs and achievements as well as identify areas of improvement.
Office24by7 Integrations for Automotive CRM Software
A large library of integrations that are specifically tuned to meet all automotive businesses.
Features That Set Office24by7 Automotive CRM Apart
Free CRM Software
Enjoy the best CRM tool that is available at no cost, offering core CRM functionalities for managing leads and deals.
Omni-channel
Integrate multiple channels (e.g., voice, SMS, WhatsApp, RCS, email) for a consistent customer experience with our unified communication platform.
Dashboards
Visual representations of key performance metrics and real-time data for monitoring sales and customer interactions.
Archives
Save and access historical data, documents, and communications for future reference.
Integrated Cloud Telephony
Experience seamless communication through voice calls to connect with potential buyers through in-built cloud telephony.
Calendars
Scheduling appointments, meetings, and reminders to track important dates and events related to sales and leads.
Filters
Sort and search leads, deals, and other CRM data based on specific criteria using customizable filters.
Add-ons
Extend the functionality of your CRM by integrating additional features or extensions.
Email Marketing
Get access to tools for creating and sending bulk emails to leads and clients, along with tracking email campaign performance.
Tasks
Create and complete tasks related to sales and other activities. Collaborate with internal teams by assigning, tracking, and monitoring tasks.
Views
Save the filters as views to easily access the data later with a simple click.
Advanced User Privileges
Ensure appropriate permissions and security within the CRM system with customizable access rights and roles for users.
Quotes & Invoices
Generate customized quotes and invoices for transactions with clients or customers.
Reports
Generate detailed reports on sales performance, lead conversions, financial transactions, and other CRM activities.
Lists
Save the filter view as a list to execute any action or campaign on the records. Use static lists to maintain fixed records, and dynamic lists to automatically update entries as changes occur in the original data.
API Integrations
Connect and integrate the CRM with third-party tools, software, and services using APIs.
Why Get a Automotive CRM Software?
Read more about why CRM software is becoming a critical requirement for automotive businesses from top-rated resources.
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