Click to Call Software
Enhance customer experience by easily communicating with simple clicks using Click to Call service.
Simplify Communication through Click to Call Service
Click to Call
Click to Call service bridges the gap between customer and organization. It enables visitors to click a button and call a virtual number from the website. Receive notification with their number and get connected to them instantaneously. Call contacts from web apps, including third-party CRMs, using Click to Call API. Allow customers and agents to connect via mobile apps.
Click-to-Dialer
A button on the dashboard that opens a dialer with a click. Dial a number manually and reach customers not in the database. While click-to-call service is apt for calling an available number in the database, click-to-dialer is best for reaching new numbers unavailable. Integrate dialer in third-party CRM to avoid multiple tabs or applications. Click-to-dialer ensures more customers engage in activity in an organization.
Agent CTI
Agents make and receive calls from their computers with click-to-call and click-to-dial buttons. They get information about callers and their accounts, open cases, and call history. Send instant personalized text, voice, or email messages during or post calls. Use automated post-call surveys and feedback with click-to-call service providers. Get insights into customer needs and guide agents to provide better services with click-to-call software.
Office24by7 Click to Call Solution Features
Number Selection
Virtual numbers – mobile, landline, or toll-free – for both parties when call patching. Convey a local business presence with a local number. The Click to Call service offers real-time communication between customers and employees.
Identity Masking
Click to Call API Integrations
Call Recordings and Call Logs
Call Transfer
Multi-channel Communication
CRM Integration
Agent Performance Tracking
Manual (Outbound) Calling
Use Cases for Click-to-Call Services
Directories, Cab Rides, & Deliveries
Allow customers to reach drivers, delivery executives, vendors, and vice versa through Click to Call and Click to Dial buttons in mobile apps. Safeguard identities of both the executives and the customers by Call Masking their phone numbers.
Conduct job or admission interviews, irrespective of candidates’ locations the best audio conferencing software. Interview more candidates and access a wider talent pool. Have multiple interviewers be on the call at the same time. Interviewers can join from anywhere. Save time and money on travel.
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Outbound Calling via CRM Software
Click to Call solutions like a Click to Dial extension for CRM, allows sales agents to dial contacts’ phone numbers in third-party CRMs quickly. Using the extension, sales representatives can identify callers (screen pop-ups) and enter call notes in the CRM.
Allow customers to reach drivers, delivery executives, vendors, and vice versa through click-to-call and click-to-call buttons in delivery, cab ride, or directory mobile apps. Safeguard either party’s identity by masking their phone numbers.
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Callback Request from Customers
Allow visitors to connect with you directly from your website with the Click to Call button. Allow visitors to request a callback (schedule a call with you) or drop a message (email, phone, and query) and capture it as a lead through Click to Call services.
Send security alerts to ensure they know log-in and account access information. Send card transaction alerts to identify fraudulent transactions.
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Order Confirmations & Rescheduling
Trigger automated calls with IVR input to confirm orders on cash-on-delivery payments. Save time and cost by connecting delivery executives with customers to check their availability and reschedule with the best web dialing services if needed.
With the best tools and the right software, you can discuss project work, progress, escalations, concerns, sales figures, and sales pitches and ideate and strategize.
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Frequently Asked Questions
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