Quality Policy 

We at OFFICE24BY7 are committed to providing customers with services of the highest quality. To achieve this, we are continually improving the processes, products, and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all employees, with overall responsibility residing with the Audit & Governance under guidance of Management.

We have established a Quality Management System as per ISO 9001:2015 which provides a continually improved framework for measuring and improving our performance.

We demonstrate this by:

a)  Managing our business based on clear and measurable objectives and timelines using our customers’ feedback to improve our processes.

b)  Ensuring our employees have the appropriate training, skills, and experience. Competent and skilled employees are the cornerstone for accomplishing and maintaining a high-quality-oriented organization.

c)  Following our leadership framework and commitments from Management.

d)  Attaining and retaining a high standard of excellence in the operations of our business.

e)  Upholding our reputation for providing nimble and holistic solutions to our customers by ensuring its reflection throughout the organization.

f)  Continuous assessment of our business to ensure that the quality of services we provide completely and consistently meets our customers’ expectations and all current and impending legislative requirements.

g)  The effectiveness of our quality system is observed through planned audits, management reviews, and customer satisfaction surveys.

We will actively pursue continuous quality improvements through programs that enable every employee to do their job correctly the first time. Commitments to quality are made by all our employees and are an integral part of their responsibilities. 

OFFICE24BY7 will take all necessary steps to ensure that its quality policy is understood, implemented, and maintained at all levels in the Organization.