IVR Solutions in India
Best-in-class self-service IVR solutions in India from the industry’s best IVR service provider.
Let Your Customers Freely Interact with the Best IVR Solutions in India
Engage your customers with personalized call forwarding services when they reach your business virtual number. See fewer call drops and abandonment, and feel efficient call routing.
Build Local with Trust IVR Solutions in India Using Virtual Numbers with Area Codes
No more telephone lines! Receive forward and distribute calls effectively to any phone number or destination app with the best Virtual Number services. Local area virtual number for customers to recognize you as their own. Mobile virtual numbers for individuals who want to give their customers a personalized approach. Tap into the world of toll-free numbers with the best IVR solutions in Chennai and open doors to your business 24×7.
Use Calls to Your Advantage with The best IVR Solutions in India
Upgrade to a virtual receptionist powered by the best IVR solution in India. Choose between a simple single-level IVR for basic routing or a multi-level system for complex needs. Our 24×7 solution offers a professional first impression and handles customer calls regarding FAQs and complex issues addressed clearly and simply. The IVR can seamlessly transfer calls to the right internal team. Enable customers to request a callback, ensuring quick resolutions.
Create, Store, and Reuse All Your Audio in One Place
The best IVR service in India lets you craft a welcoming and informative voice experience for your callers. You can now store greetings for every touchpoint – from the initial welcome to after-hours messages and holiday closures. Upload pre-recorded messages, record them directly within the system, or even type your text and have it converted to professional-sounding audio using Text-to-Speech (TTS).
Make More Out of Customer Data Using IVR Solutions in India with Built-in CRM Software
Struggling with disconnected CRM and phone systems? Eliminate data silos and empower your teams with IVR services in India to personalize responses and update information based on customer requests. Automatically add inbound leads to your CRM software, because missing details implies missing opportunities. Boosts conversion rates with follow-ups and streamline your workflow, allowing your team to focus on what truly matters – building strong customer relationships and growing your business.
Efficiently Regulate High Volume of Incoming Calls with Call-routing
Eliminate frustration for you and your customers with a smarter call-routing system! Our IVR solutions in India automatically directs callers to the best-equipped agents based on various preset factors. This reduces the need for manual intervention and ensures customers reach the right department quickly. Callers who return get connected back to the same agents, using the sticky agent. Never miss a lead or an opportunity – our system ensures all calls are routed efficiently, maximizing customer satisfaction and boosting your team’s productivity.
IVR Solutions in India Enables Call Distribution and Sticky Agent
Our top-notch IVR service in Chennai provides intelligent call distribution to get your customers to the right agent fast. Pre-set methods like round robin, priority, or even ringing all available agents ensure calls are handled efficiently. Even if agents are unavailable at their desks, calls are automatically forwarded to their mobiles. But the benefits go beyond immediate solutions. Our system records and tracks all calls, allowing you to review interactions, coach your team for improvement, and personalize future customer interactions.
Step Up Your Post Call Survey for Effective Customer Satisfaction
Utilize Office24by7 IVR solutions in India to dispatch automated IVR survey using voice calls, SMS messages, or emails containing Short URLs. You can gather feedback and evaluate caller satisfaction post-agent interaction. Get valuable insights like agent-level metrics and Net Promoter Score (NPS). Promptly address surveys indicating subpar service to effectively manage and attend to dissatisfied customers.
Get Extensive Reports and Analytical Data Using IVR Solutions in India
Actionable analytics are important for a company’s growth. Our IVR services in India empower managers with comprehensive reports and analytics, facilitating campaign monitoring. These insights enable the evaluation of the effectiveness and triumph of your company’s endeavors. They serve as invaluable tools for retrospective analysis, pinpointing areas of success and areas needing improvement. Meticulous tracking of campaigns, reports, and analytics offers managers valuable insights for continuous training and navigation toward success.
Focus and Boost Customer Satisfaction With IVR Solutions in India
All your most required features from the best IVR service provider in India.
Virtual Number
IVR systems help maintain anonymity and have one business number to share everywhere by opting for our Virtual Number service. You can pick the location code.
Call Forwarding
Call forwarding services for call center IVR systems help forward calls to other agents or superiors with just one click.
Welcome or Greeting Message
Show your customers a warm welcome or greeting when they call your business number. This number can be customized.
Multi-level IVR
By using IVR solutions in the business, you can engage your customers 24×7.
Programmable Extensions
As an IVR service provider for call centers, our communication automation solution forwards calls to pre-programmed extensions per the caller’s DTMF inputs.
Voicemail Integration
The automated IVR solutions in India can make callers leave voice mails that your agents can retrieve later.
Scheduling or Time-based IVR
Time–based scheduling of IVR menus and messages for a seamless experience. IVR systems can handle high call volumes with multilanguage support and route them to the right employee without waiting.
Audio File Upload
Upload .MP3 or .WAV files to streamline the working with the IVR system for agents.
Recording Calls
The best IVR software can record calls between agents and customers for insights and compliance.
Text-to-Speech (TTS)
IVR system creates audio files with Text–to–speech to boost your team’s efficiency.
Time or Schedule-based Routing
Custom call routing services route calls based on various factors such as agent status and working hours.
Skills-based or Weighted Order Routing
Call routing solutions route calls based on agents’ weighed scores on language and skills factors.
Priority-based Routing
Automated IVR system routes calls to the agents or teams based on priority and other parameters.
Sticky Agent
Call routing services in call center IVR systems route calls of a customer to agents that have previously spoken with them.
Wait Time-based Distribution
The best IVR routing route on-hold calls based on wait time and manage callers time efficiently.
In-Queue Count Message
The IVR solutions in India for call centers inform callers of their position in the waiting queue to keep them engaged.
Music on Hold (MOH)
Play pre-set music to callers on hold with IVR calling services and improve CX by multiple folds.
Custom Audio as MOH
Hosted IVR solutions engage waiting for callers with Reset audio messages on products or services.
Automatic Call Distribution
Distribute calls based on telephone numbers and IVR system options among agents.
Fixed or Linear Order Distribution
The IVR system for the call center allows distributing calls in a preset order or sequence until someone picks up.
Round Robin Distribution
IVR solutions in India, send new calls to the next available agent in the loop for even distribution.
Ring All or Simultaneous Distribution
IVR calling services enable ringing all available agents simultaneously and assign to whoever picks up first.
Agent Talk Time-based Distribution
IVR software solutions distribute the calls among the agents with fewer calls and drive efficiency.
Survey Voice Call with IVR
Automated IVR solutions collect feedback through responses like ‘YES’ or ‘NO’ using the phone keypad.
Survey Voicemail
IVR system solution seamlessly combines surveys with voicemail, capturing feedback without the need for manual input.
Survey SMS with Short URL
Automated IVR solutions dispatch an SMS containing a concise URL directing to the survey form and monitor the ensuing response.
Survey Missed Call
Hosted IVR services utilize SMS to prompt callers to provide feedback by giving a missed call.
Dashboards
Our intuitive dashboards enable IVR systems to monitor campaigns and agents in real-time.
Reports
The top IVR solutions in India enables managers to assess and enhance the performance of their agents.
Unlock Growth with 24/7 Business IVR Services in India
Adopt the best-in-class IVR Solutions in India Office24by7 for your call center.
Virtual Receptionist
Utilize a sophisticated call management platform to efficiently manage customer calls. Powered by cutting-edge technology, Office24by7 stands out as a unique provider of IVR solutions in India.
We offer comprehensive solutions for brands seeking to optimize call handling, ensuring exceptional customer satisfaction and cost reduction. From personalized IVR greetings to seamless call recording, our services are designed for ease of use and effectiveness!
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Inbound Call Center
Our wide range of IVR software solutions helps to establish an effective telephony system tailored to handle customer calls and requests. Use click-to-call and missed-call services to expand your reach.
By adopting IVR system solutions, businesses can significantly reduce expenses typically associated with setup and maintenance. With Office24by7, gain access to a comprehensive inbound call center solution customized to meet your specific needs and requirements!
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Blended Call Center
Optimize your call management processes seamlessly with Office24by7’s cutting-edge tools. Enhance your outbound calling efficiency with superior routing functionalities and advanced call distribution features.
Leverage Office24by7’s IVR software to reduce idle time for agents and ensure smooth operations on the floor. Say goodbye to interoperability concerns – we’ve got you covered!
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Voice Broadcasting
Utilize our top-tier IVR software and services to excel in voice broadcasting and enhance customer engagement. IVR telephony is a fresh approach to interacting with diverse customers.
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Our IVR services streamline the process of collecting customer feedback through surveys, while also enhancing call routing and distribution for your agents, allowing you to concentrate on advancing to the next level.
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Frequently Asked Questions
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