Every new or existing customer reaches businesses with inquiries, concerns, subscriptions, etc., proving that communication plays a key role. This is where the virtual number assists in filling the communication gap between the entities and customers. However, the rise of innovative technological aspects has made it possible for customers to reach business irrespective of location. With this, virtual numbers gained popularity among SMEs, simplifying communication. Recently, SMEs have been gaining an understanding of the importance of virtual number for customer communication.
What is Virtual Number?
A virtual number is a ten-digit telephonic number without a physical existence. This technology enables businesses to communicate with customers from around the globe. Office24by7 offers virtual numbers either in landline, mobile, or toll-free format. Generally, incoming calls from this number are forwarded to the desired pre-set telephonic number of any format to any device.
Office24by7 encompasses all the necessary features an efficient virtual number service provider must have. Here is the list enforcing the importance of virtual number.
Projects a Professional Image
Any formatted virtual number establishes a professional brand image, incepting a familiar and personalized touch. In addition, Office24by7 offers the flexibility of assigning a single virtual number for varied services like missed call service, virtual numbers call forwarding, IVRs, etc. Office24by7 uniqueness is that businesses can swap services instantly in the same live dashboard as desired. Office24by7 instantly offers several virtual numbers of any format at an affordable price that gets activated quickly.
Accessible Round the Clock
The virtual mobile number provides a convenient and hassle-free communication process by exposing an identity and maximizing customer reach. A virtual number offers feasibility in addressing a flood of incoming calls. This lessens the busy tones as the calls get forwarded to employees as available or pre-set destinations through an Intelligent routing system, ACD, voice mail integrations, etc. With this, customers know that the business is reachable for an interaction at any time.
24by7 Customer Service
Small businesses in India can benefit from implementing an Indian virtual number in their websites and marketing materials. A business using a virtual number can provide 24by7 customer support as the number lacks physical existence; it does not tie the executives to their desks. The incoming calls can be routed and forwarded to any pre-set number or mobile number of the agents to take up calls from their devices to interact easily from anywhere, any place, and any time. Commonly, the call forwarding feature is patchable as per business hours and non-working hours pre-determining the destinations, missing not a single potential lead. Get an Indian virtual number today by contacting Office24by7.
Data Security and Scalability
Virtual number removes security vulnerabilities. Office24by7 stores every call log or data, call recordings, and customer information on the cloud. Opting for a virtual number is done online easily. All you need to do is visit Office24by7.com and request activation, and get instant activation. When a business grows, scaling is easier by adding virtual numbers, services, and required Users to the interface instantly. An organization can activate and deactivate the services as per needs.
Multi-channeled Connectivity
A virtual number allows customers to connect in several ways (SMS, email, etc.) with just a click. You can personalize an SMS, incorporating short audio, video, images, website URLs, etc., to provide customers with visually appealing and meaningful information. The need for multi-channel connectivity emphasizes the importance of virtual number. Office24by7 offers powerful API suites enabling integrations of any third-party CRM instantaneously.
Transparent Reports and Analytics
Tracking the voice services is tough, but Office24by7 made it convenient through a virtual number. We store all the calls and customer details on the cloud. This provides the best way to monitor and track all related information in real-time, comprehending ROI.
With this, it is clear that the importance of virtual number for businesses is significant, and they benefit in varied vertices. Office24by7 allows organizations to choose virtual numbers of any format as per requirements on the cloud and on-premises. With instant activation of number, render maximum opportunities to address the communication needs of all branches and departments of the organization. A virtual number can track and analyze the communication workflows of an organization. Hence, Office24by7’s virtual number is surely an asset to SMEs.
