A Beginners Guide to Lead Generation

Lead Generation– this particular term is quite famous. But do you have an idea about what it is? Well, this blog is all about lead generation in the B2B …

Everything You Need to Know About IVR

In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …

Why Is Everyone Talking About Cloud Telephony?

Technological advancements are a never-ending process that keeps every firm on its toes. And the arrival of the “cloud” in the communication sector is one such revolution. Before cloud …

Call Center Software- Know Everything About It

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup …

A Detailed Guide about Call Center on Cloud

Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …

Ultimate Guide to the Sales CRM

No matter which industry or vertical it is, every company needs sales. Be it an enterprise or a small business, sales are the driving force. However, if you want …