A toll-free number is a 12-digit virtual number that can help businesses receive a flood of incoming calls. Generally, the customers do not incur the toll-free number charges of incoming calls. They are borne by the companies who opt for the toll-free service. This is why the flow of incoming calls on the toll-free number is very high, as it provides a free and convenient way for customers to contact businesses. However, businesses must also find ways to reduce the toll-free number cost to achieve efficiency in marketing.
The communication solution that does not demand call charges for the customers is a good start for the businesses to create a standpoint in terms of acquiring the customer database, which in turn helps to create a brand image. Although toll-free numbers benefit customers, they eliminate the call charges to reach companies. But the organizations are sweeping off with huge toll-free number costs. Office24by7 is facilitating unique features in the toll-free mechanism incorporating peculiar changes. Ultimately benefiting customers with zero call charges and also companies by reducing the burden of call tariffs.
To reduce toll-free number costs and to execute the low tariffs for the organization, Office24by7 unfolds toll-free service in the following ways:
- Toll-free forwarding service
- Toll-free missed call service
Toll-free Forwarding Service
Toll-free is an incoming call forwarding solution configured with IVR, call routing, and call forwarding to the agent or department, like sales, support, service team, etc., of the organization or to any predetermined telephonic number of any format to any device. The idea behind toll-free forwarding is to maintain business by allowing customers to call them for free. Organizations can opt for toll-free service flexibly on the cloud or on-premise. Office24by7 toll-free service is very much feasible for organizations with easy integrations to any third-party CRM to avail of the unique features.
Toll-free Missed Call Service
Toll-free service is an incoming call forwarding solution. However, Office24by7 has brought the innovation of this service into the market to reduce the burden of call charges for the companies as well. Office24by7’s toll-free uniqueness is that as soon as the call lands on the toll-free number, an innovative short announcement played immediately after the call gets connected for 5 sec or more as per the company’s demand, saying, “Thank you for calling, our executive will get back to you shortly,” and then the call gets disconnected and reflected on the dashboard. With this, the call cost, that is, in waiting or on hold charges, is convincible. An automatic call gets initiated from an agent to the recorded numbers for further conversation. Acknowledgment can also be sent to callers via SMS or Voice. This decreases the company’s pressure and unnecessary activities.
This innovative toll-free service of Office24by7 gears up to reducing call charges for companies and, at the same time, adheres to the customer-friendly service aspect of toll-free. With reduced toll-free number cost, businesses can focus their budget on other activities to improve sales and revenue. The toll-free number, this announcement service can be availed on mobile and landline formatted virtual numbers, as the company’s better reach-ability drives better engagement rates and upholds closures comprehending ROI.
