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Top IVR Software Solutions in Mumbai

Automate customer management with call routing services from the top-notch IVR service number provider.

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Step Up Your Communication Game With Mumbai’s Best IVR Software Solutions

Wondering how to manage huge customer inflow while tailoring each customer’s experience? Fret not! The best IVR service provider and call forwarding services have you covered!

Virtual Number Solutions of IVR system helps to provide better customer service via mobile, local number, and toll-free

Select a Business Virtual Number That Mirrors a Local Presence

Don’t worry even if you don’t have a physical presence in a major city to manage your business there. Choose a cloud-based number to reflect a local business presence. Receive calls and forward them to regular numbers of agents. Select from mobile, toll-free, or landline number. Enable customers to approach you toll-free to enhance your brand image. Our virtual number solutions save you the cost of infrastructure to maintain huge call volume.

Streamline Call Handling With IVR Services For Enhanced Efficiency

Attend to the customers who come in even after business hours. Deploy direct, single-level, or multi-level IVR software solutions with the best IVR service provider. Handle customer queries with virtual receptionist services and answer them with pre-planned responses, or transfer them to agents as and when needed. Provide callback options in the IVR services outside of business hours.

IVR Calling System helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling
Set and share a specific Audio with IVR Calling System.

Conveniently Access All Files By Saving in the Audio Library

Create and store welcome messages, main menu messages, and sub-level IVR prompts within an audio library. The top IVR service provider gives the capability to share them. The IVR system allows for storing various other greetings, such as waiting messages, after-hours notifications, voicemail prompts, and holiday closure announcements. Upload pre-recorded custom messages, record messages during calls, or input menu instructions and messages for conversion into audio files using Text-to-Speech (TTS) technology.

Effectively Direct Inbound Calls Through Various Call Routing Methods

Efficiently direct calls to appropriate agents for improved call management and responsiveness with the best IVR software solutions. Utilize automatic call routing based on factors such as location, date, and time. Assign calls to relevant agent queues, minimizing the need for manual intervention. Ensure customers reach the correct departments without missing any calls. The call routing solution also reconnects returning callers with the same set of agents within a specified timeframe.

Call Routing with IVR system helps to make reach customers to the right departments.
Distribute Calls effectively with Queue Management through IVR Software.

Manage a Large Number of Calls Efficiently With Queue Management

Handle increased call volumes effectively by making them avoid queues and transferring calls to available agents when necessary. Improve customer experience through IVR system that reduces wait times in call queues. Reducing the likelihood of abandoned calls, repeated attempts, and customer dissatisfaction. Ensure fair distribution of call workload among agents. Enhance caller experience by playing personalized messages while they wait in the queue.

Maximize Sale Output in Mumbai by Leveraging Effective Call Distribution Methods

Efficiently allocate incoming calls from a queue to a team of agents using predetermined distribution methods like round-robin, priority, and ring-all. If agents are not available, calls will be redirected to their mobile numbers. The top IVR software solutions will record and monitor calls for improved engagement with both your team and customers and enhance communication automation.

Automated Call Distribution with IVR Service helps your agents serve calls effectively that are sent through pre-set distribution method.
Use IVR features for Post Call Survey and collect caller's information.

Gain Feedback From Customers in Mumbai Through Post-Call Surveys

Utilize IVR solutions to dispatch pre-recorded automated survey calls for gathering caller information and feedback. Send an SMS or email containing a short URL to collect feedback and assess satisfaction levels post-interaction with agents. Key features of the IVR calling system include calculating agent-level performance and Net Promoter Score (NPS). IVR software solutions let you respond promptly to surveys indicating poor service.

Leverage Reports and Analytics to Improve Customer Communication

Our IVR solution provides comprehensive actionable reports and analytics, which play a crucial role in driving your company’s success. Enable managers to monitor their campaigns effectively. Evaluate the efficiency and achievements of the team. Get access to valuable resources for reflecting on past efforts, identifying areas of success, and pinpointing areas for improvement. Reports and analytics serve as essential tools for campaign management and optimization.

Maintain reports and analytics with our IVR solutions and keep a track of various campaigns.

Boost Customer Satisfaction With Mumbai’s Premier IVR Calling System

Get the best IVR software solutions today to leverage power-packed features.

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Virtual Number

Utilize IVR systems to choose the location code and create a single business number for customers through our Virtual Number service.

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Call Forwarding

Streamline call redirection effortlessly with call forwarding services within call center IVR systems.

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Welcome or Greeting Message

Customize your greeting message to give a warm welcome to your customers using business number services.

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Multi-level IVR

Interact with your customers anytime with the best IVR solutions for business.

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Programmable Extensions

Route calls to pre-programmed extensions based on customer’s DTMF inputs with the best software solutions.

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Voicemail Integration

Enable voice mails with automated IVR services so that customers can leave important messages to agents.

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Scheduling or Time-based IVR

Schedule IVR messages and menus based on the time of the day. With multi-language support, handle high call volumes using our IVR systems.

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Audio File Upload

Optimize IVR system with appealing audio in .MP3 or .WAV format.

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Recording Calls

Record calls with customers and gain access to actionable insights with the best IVR software solutions.

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Text-to-Speech (TTS)

Translate text to speech with the top IVR services and enhance team efficiency.

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Time or Schedule-based Routing

Leverage call routing services to forward calls based on agent availability status and working hours with the best IVR software solutions.

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Skills-based or Weighted Order Routing

Route calls on the basis of the agent’s language and other skills with the call routing solutions in the IVR services.

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Priority-based Routing

Assign parameters to set which agent should have priority to attend the call using our IVR software solutions.

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Sticky Agent

Call center IVR systems forward calls using call routing services to the same agents who dealt with the customers.

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Wait Time-based Distribution

TRoute on-hold calls on a wait time and caller time basis using the call routing services in the IVR software solutions.

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In-Queue Count Message

Let customers know their in-queue position to talk to an agent using the IVR solution.

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Music on Hold (MOH)

Entertain customers with music during their hold time using the IVR calling service.

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Custom Audio as MOH

Engage callers in hosted IVR solutions with custom audio related to information on brand, product, service, etc.

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Automatic Call Distribution

Distribute calls automatically among agents with IVR system options.

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Fixed or Linear Order Distribution

Distribute calls in a preset order using the IVR system for call center until any caller attends.

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Round Robin Distribution

IAllocate new calls to the available agent using the IVR calling solutions.

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Ring All or Simultaneous Distribution

Ring all available agents at the same time until the first one picks the call with IVR calling services.

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Agent Talk Time-based Distribution

Let agents with fewer calls attend more calls to boost their efficiency with IVR software solutions.

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Survey Voice Call with IVR

Allow customers to respond with ‘YES’ or ‘NO’ or similar responses to gather feedback with automated IVR solutions.

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Survey Voicemail

Integrate surveys with voicemail with IVR system solution and gather feedback, avoiding the necessity to type.

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Survey SMS with Short URL

Send an SMS with a short URL with automated IVR solutions to collect surveys.

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Survey Missed Call

Ask customers to give missed call to provide feedback via SMS from hosted IVR services.

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Dashboards

Monitor campaigns and agents with customizable dashboards in the IVR systems.

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Reports

Improve agent performance with comprehensive reports from the best IVR software solutions provider.

Leverage the Top-Notch IVR System to Capitalize on Communications

Office24by7’s IVR software solutions help you customize your call center solutions to maximize your success.

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Virtual Receptionist

Implement a sophisticated call management system to efficiently handle customer calls. Powered by cutting-edge technology, Office24by7 stands out as Mumbai’s unique IVR software solutions provider.

We’ve meticulously crafted IVR solutions for brands seeking to enhance call responsiveness, ensuring outstanding customer satisfaction while reducing expenses. Access user-friendly features like personalized IVR greetings and call recording.

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Inbound Call Center

Utilize our IVR solutions to establish an effective telephony system to address customer calls and inquiries. Leverage click-to-call and missed-call services to expand your outreach capabilities.

Businesses in Mumbai can significantly reduce expenditures by adopting IVR system solutions. With Office24by7, you gain access to a comprehensive inbound call center solution, customized to meet your specific requirements

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Blended Call Center

Optimize your call operations seamlessly with the top-tier tools IVR software solutions. Enhance your outbound call performance with advanced routing features and call distribution capabilities.

Leverage Office24by7’s IVR software technology to reduce idle time for agents on the floor, ensuring maximum productivity. Say goodbye to concerns about interoperability – we have you covered on all fronts.

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Voice Broadcasting

Utilize our cutting-edge IVR software and services to excel in voice broadcasting and maximize its potential. IVR software solutions give a fresh perspective to your interaction with your customers.

Gathering feedback from customers in Mumbai through surveys using IVR services is effortless and efficient. As we enhance call routing and distribution for your agents, you can concentrate on elevating your business to the next level.

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Frequently Asked Questions

IVR, or Interactive Voice Response, is a technology that enables communication between callers and a brand through voice or keypad inputs. IVR solutions allow callers to navigate to specific departments or resources by making selections based on their needs.

Self-service options in IVR solutions enable callers to independently navigate menus for inquiries, transactions, and information using a phone keypad, without requiring assistance from a live agent.

Important elements of IVR solutions encompass automated call distribution, programmable extensions, personalized greetings and prompts, call routing according to caller input, sticky agents, custom audio options, CRM system integration, and more.

A multi-level IVR system provides callers with several tiers of menu options to access the information or services they need. Each menu level presents a range of choices. It enables callers to navigate to specific options. This setup effectively manages a variety of customer inquiries and tasks.

The IVR calling number, often referred to as the IVR phone number, is provided by an IVR service provider for companies. This allows customers to dial and access the IVR system instead of directly contacting live agents. Often landline numbers, mobile numbers, or toll-free numbers are offered as IVR calling numbers by the best IVR service providers.

IVR software solutions aim to facilitate customer interactions, offering self-service options for inquiries, transactions, and other actions. The purpose of IVR software solutions is to enhance customer service by providing convenient assistance through automated phone call service while reducing the workload on human agents.

One of the best examples of IVR software solutions is a bank contact center. When customers call a bank, they will be presented with a menu with options like balance inquiry, credit/debit card statement, loan inquiry, report fraud, talk to a bank executive, etc. The caller can choose an option according to their requirement.

Practical applications of IVR solutions can be found in sales departments for order processing, offering product details, and tracking deliveries. In support departments, IVR services manage customer inquiries, troubleshoot problems, and provide technical support. Within service industries, IVR systems handle tasks like appointment and reservation scheduling, as well as cancellations.

IVR software types based on functionality:

  1. 1. Inbound IVR: Handles inbound calls from clients for inquiries.
  2. 2. Outbound IVR: Initiates calls to customers for marketing campaigns and other information.

IVR software types based on levels:

  1. 1. Single-level IVR: Offers one level of menu options
  2. 2. Multi-level IVR: Offers multiple levels of menus for complex interactions.

IVR cost varies from one IVR service provider to another. The best and most reliable IVR service providers like Office24by7 offer IVR solutions at a feasible rate. Contact us at +91 70971 71717 for the most cost-effective IVR package.

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