Mumbai’s Premier Cloud Telephony Software Provider
Scale your business in Mumbai and enhance your outreach with the best cloud telephony software provider.
Most Trusted Cloud Telephony Software Provider and Call Center Solutions in Mumbai
On the lookout for scalable and flexible cloud phone solutions? You’re at the right place.
Showcase a Mumbai Virtual Number to Reflect Your Professionalism
Reflect a local presence for your business in Mumbai with a business virtual number of Mumbai’s format. Choose from landline, mobile, or toll-free numbers and tailor your cloud telephony software. Enhance your communication automation processes by showcasing your organization’s professionalism with the best cloud telephony software provider. Engage customers by leveraging a dedicated business phone number for your outbound call center software.
Manage Enquiries With The Most Efficient Inbound IVR Calling System
Multi-level IVR system (Interactive Voice Response system) helps you manage your incoming calls from customers in Mumbai. By utilizing the multi-fold features including number selection and IVR system, you get to provide complete customer satisfaction for your clients. Office24by7’s comprehensive cloud phone solutions provide you with various functionalities like audio libraries, post-call surveys, queue management, dialer methods, time-based IVR scheduling, and complete reports and analytics.
Choose From Predictive, Progressive, or Preview Dialing Methods to Enhance Sales Outreach
Let the manual task of dialing and connecting customers never hold back your productivity! Office24by7, being the best cloud telephony software provider in Mumbai, provides you with the facility of background dialing with various dialer methods. While predictive dialer enhances outbound calling by dialing customers even if agents are unavailable to ensure maximum productivity, progressive dialer presents the upcoming lead’s details to the agent upon finishing one call. Use the preview dialer to preview contact details before placing the call.
Reduce Your Effort and Simplify Workflow With Top-notch Agent CTI
Why waste your precious time on redundant tasks? Leverage easy and automated blended call center processes from Mumbai’s best cloud telephony software provider. Boost your marketing and communication efforts with voice, text, or email messages. Office24by7’s cloud telephony solutions come with our in-home integrated CRM solutions. You can also integrate with any third-party CRM software. Create customized IVR call flow. Utilize call monitoring, barging, and whispering to improve call quality.
Cloud-based Agent CTI to Monitor and Track Your Mumbai Sales Team Performance
Mumbai’s premier cloud telephony software provider gives you a complete and accurate report on your agents’ performance. Handling the whole team has never been this easy! Easily monitor performance by accessing their call logs and tracking activities. Based on the hierarchy, assign who can view the customer communication history in the cloud telephony solutions. Capitalize on agent performance tracking to provide the best to your clients.
Conduct With Post-Call Surveys to Know Your Mumbai Audience’s Feedback and Opinion
What sets us apart from other cloud telephony services? Office24by7, being one of the top cloud telephony software providers, helps you capture valuable customer insights. Our automated IVR calls can be used for post-call surveys to gather these insights. It can be leveraged to rectify the flaws and improve the service quality. Our cloud phone systems help you ensure maximum satisfaction for customers in Mumbai.
Boost Your Customer Satisfaction With the Best Cloud Telephony Service
Make the best out of your outreach efforts and maximize your customer communication with the features of our business cloud phone system.
Virtual Number
Manage customer communication with a business virtual number from our cloud phone solutions.
Local Number
With cloud contact center solutions, get a local landline format number and boost your business in Mumbai.
Mobile Number
Use our cloud calling software to facilitate free inbound calls with a mobile number as a virtual number.
Toll-free number
Utilize our cloud contact center solutions to leverage a 10 or 11-digit toll-free virtual number.
Call Forwarding
Our Mumbai-based mobile call center solutions can effectively manage your call forwarding to allocated numbers.
Welcome Message
Customize cloud phone systems to greet customers by tailoring messages with their names.
Multi-level IVR
Build your call flow by routing calls with multi-layered IVR functionality from the best cloud telephony service provider.
Programmable Extensions
Utilize our cloud-based virtual system to forward calls based on callers’ DTMF inputs to pre-programmed extensions.
Voicemail Integration
Enable callers in Mumbai to leave notes to agents with our cloud contact center solutions.
Scheduling of IVR
Schedule IVR menus based on time, date, or holiday with our cloud phone system.
Audio File Upload
Engage your audience with interactive audio by uploading them in .MP3 or .WAV formats.
Recording through Call
Use our cloud-based virtual system to record voice to use as templates during mobile calls.
Text-to-Speech
Create audio files easily using text-to-speech technology with our cloud-based call center solution.
Call Routing
Leverage call center software solutions to optimize communication flow with call routing based on time, skill, and priority.
Sticky Agent
Our cloud-based contact center solution lets you assign the same agent who communicated with the caller to attend to them again.
In-Queue Message
Enhance cloud contact center solutions by providing informative messages to engage callers while in the queue.
Music on Hold (MOH)
With our virtual call center software, play pre-set audio messages or interactive music to reduce customer frustration while waiting.
Automatic Call Distribution (ACD)
Round-robin, linear, and ring-all distribution methods in our best cloud phone systems to furnish your call distribution.
Call Log
Use comprehensive call logs to monitor and track inbound, outbound, and missed calls with our call center software solution.
Feedback Call with IVR
Let customers respond to IVR surveys with simple responses. Enhance customer engagement with our cloud-based phone system.
Feedback with Short URL
Our cloud-based call center software enables an easy feedback system through SMS with short URLs.
Pilot Number
Our best cloud telephony solution provides dedicated caller IDs for specific segments and agents in outbound campaigns, enhancing campaign effectiveness.
Predictive Dialer
Ensure maximum agent productivity using our virtual call center software with automated predictive dialers.
Progressive Dialer
The efficient cloud-based phone systems allow the management of multiple calls based on pre-set ratios.
Preview Dialer
Review contact records manually using cloud-based call center software before attending the call.
Campaigns & Lists
The best cloud telephony software provider in Mumbai lets you maintain multiple contact lists for campaigns to boost conversions.
Data Import
Virtual call center software helps you import contacts from .csv, .xls, and .xlsx files. Integrate with the best cloud telephony solution.
NDNC Registry
Prevent calling the Do Not Disturb (DND) numbers by cross-verifying them in the NDNC registry with our cloud telephony services.
Dashboards
With our best call center software, oversee agent performance and campaigns. Our customizable dashboards give you real-time insights.
Reports & Analytics
Make the best out of cloud-based call center solutions with custom reports on agent performance and adopt data-driven decisions.
Maximize Your Lead Generation Efforts With Office24by7 Cloud Telephony Solutions
Best cloud phone system to channel your communication. Leverage our virtual number services, IVR solutions, voice marketing services, and more to enhance your customer outreach.
HR Recruitment & Interviewing
Choosing the most suitable candidate for the job is now effortless with Office24by7’s top-notch audio conference system. Our advanced cloud telephony solutions ensure seamless job interviews, regardless of the candidate’s location.
With Mumbai’s best cloud telephony software provider, you can efficiently manage interviews for multiple applicants simultaneously, streamlining the hiring process and saving valuable time and effort.
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Deliveries, Cab Rides, & Directories
Taxi drivers and delivery personnel require a convenient means to connect with customers for location updates while hustling through the streets of Mumbai. Our streamlined cloud telephony solutions feature a click-to-call feature to address this need.
Incorporating click-to-call buttons within mobile applications equipped with call masking, businesses involved in deliveries, transportation services, and other related sectors can ensure the privacy of their stakeholders while leveraging cloud telephony services.
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Account Security & Card Fraud Alerts
Enhance the security of online financial transactions using the best cloud telephony services in the market. Implement robust and tight security measures by sending the users immediate security notifications for every login or account activity.
Mitigate the risk of fraud by promptly informing customers about all transactions. Utilize cloud-based call center solutions to provide customers with real-time account updates, ensuring peace of mind while managing their accounts.
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Remote Working & Outsourcing
Embrace the current trend of remote work by transitioning to a work-from-home (WFH) environment through the adoption of top-notch cloud call center solutions. Utilize the premium software for seamless collaboration on projects, tasks, and initiatives.
Enable effortless strategizing for sales pitches and demonstrations. Maximize efficiency through conference calls facilitated by cloud telephony services for effective broadcasting, announcements, and other bulk operations, thereby reducing costs, time, and resources spent on on-site activities.
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Frequently Asked Questions
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