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VoIP Phone Solutions

Experience crystal-clear voice calls, enhanced connectivity, and unbeatable scalability with Office24by7 cutting-edge VoIP phone solutions.

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Scale Your Communication as Your Business Grows With the Best VoIP Phone Solutions

Make and receive high-quality voice, video, and messaging cost-effectively over the Internet instead of traditional phone lines. With VoIP, your business stays connected no matter where your teams or customers are located.

Number Selection with Outbound Call Center Software helps to gain a professional touch to your organization

Go Professional with a Business Virtual Number

Choose a landline number for your outbound call center requirements. A business phone number will give your organization a professional touch. It is time to upgrade to VoIP phone solutions for your business and establish reliable communication. Enhance professionalism with dedicated caller IDs and segmented campaigns.

Let the Virtual Receptionist Manage Your Inbound IVR Calling System

We offer complete features and functionality to handle inbound calls with VoIP phone solutions. This includes inbound number selection, multi-level Interactive Voice Response (IVR) calling system, audio library, queue management, distribution, post-call survey, and reports and analytics. In short, set up a virtual receptionist to handle customer inquiries without human intervention during/outside business hours.

Handle inbound calls with complete set of functionality and features through our cloud telephony solutions.
Automated dialers help enhance the productivity of agents with Cloud Telephony solutions through outbound calling.

Improve Productivity with Various Routing Methods

Effectively manage call traffic by judiciously employing call routing methodologies using VoIP phone solutions. Use the linear routing approach to direct incoming calls sequentially through a predefined order. The round-robin method distributes calls evenly across agents, promoting equal workload distribution. Priority routing assesses the caller’s priority to match with the most suitable representative. The ring-all method notifies all agents simultaneously so that the available agent can attend the call.

Effortless Communications Within The Customer Database

Make and receive calls from your computers with just a click. Access caller information, open cases, and call history. Office24by7 click-to-dial lets you choose integrated home CRM or integrate with your third-party CRM software (Zoho, Salesforce, and many more). The best VoIP phone solutions enable you to send instant personalized text, voice, or email messages.

Let your agents receive and make calls in one click with Cloud Phone system.
Cloud-based Agent CTI feature of cloud telephony software systems helps check performance and manage multiple agents.

Enhance the Efficiency Of Your Customer-facing Communications

With VoIP phone solutions, you can get a holistic view of team members and agents. View and manage multiple agents, get real-time updates on the calls they are making, the communication log, and many more. Office24by7 VoIP phone solutions are tailored to deliver exceptional management options to managers such as call monitoring, call barging, and call whispering to enhance continuous improvement and training for higher quality of interactions.

Transform Feedback Into Action with Post-Call Surveys

Take advantage of every chance to gather feedback and insights from your valued customers. Configure an automated IVR call to gather customer feedback. Leverage the insights gathered from post-call surveys and use them to improve service quality. Monitor agent performance and ensure client satisfaction with VoIP phone solutions. Use WhatsApp, SMS, or any other channel to conduct post-call surveys.

Automated IVR call through cloud telephony software system allows you to gather customer feedback effectively.

The Complete VoIP Phone Solutions

A complete set of features that helps to streamline all inbound and outbound communications.

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Virtual Number

Manage inbound and outbound calls with a single number for your business through VoIP phone solutions.

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Local Number

A virtual number that appears as a local landline number and conveys local business presence. Avail VoIP phone solutions and improve your brand identity with a virtual number that appears to be local.

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Mobile Number

A virtual number that appears as a 10-digit mobile number. Through VoIP calling solutions, get access to free mobile numbers for all customers.

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Toll-free number

10 or 11-digit virtual toll-free number that is free for all your callers with VoIP phone solutions.

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Call Forwarding

Avail mobile call center solutions & forward calls to desired numbers and destination apps based on your choice.
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Welcome Message

Set welcome or greeting messages and change them to convenience or need through VoIP phone solutions.

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Multi-level IVR

VoIP call center solution supports multiple layers of IVR to direct service calls without agent intervention.

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Programmable Extensions

VoIP virtual solution allows you to forward calls to pre-programmed extensions as per callers’ DTMF inputs.

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Voicemail Integration

Callers can leave voicemails for your agents which can be retrieved later through VoIP contact center solutions.

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Scheduling of IVR

Time-based, date-based, or holiday-based scheduling of IVR menus and messages with VoIP phone solutions for businesses.

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Audio File Upload

VoIP-based call center solution lets you upload audio files in .MP3 or. WAV format from your library into campaigns.

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Recording through Call

Use your voice as a template by calling on mobile and recording the voice with the help of a VoIP-based virtual solution.

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Text-to-Speech

Create audio files using text-to-speech on the best VoIP phone solutions. Get text messages processing audio files by using tools for text-to-speech.

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Call Routing

Call center software solution enables you to perform call routing to agents based on the time, skill, and priority of agents.
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Sticky Agent

Route calls to agents who have already communicated with them through the VoIP-based contact center solution.

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In-Queue Message

Avail VoIP contact center solutions and keep the callers engaged while they’re in the queue and waiting for the agents.

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Music on Hold (MOH)

Engage waiting for callers with pre-set audio messages on products or services through virtual call center software.
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Automatic Call Distribution (ACD)

Automated call distribution with Round-Robin, Linear, and Ring All methods from the best VoIP phone systems.

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Call Log

Display calls and share details about inbound, outbound, and missed calls through the call center software solution.
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Feedback Call with IVR

Use a VoIP-based phone system and allow customers to give feedback with simple responses such as ‘YES’ or ‘NO.’

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Feedback with Short URL

Send an SMS with a short URL linking to the survey form and track the response with the VoIP-based call center software.

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Pilot Number

The best VoIP phone solution allows you to use dedicated caller-ID for the target segment and agents for an outbound campaign.

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Predictive Dialer

Virtual call center software enables automated dialers to connect agents to calls answered by contacts.

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Progressive Dialer

An automated dialer of VoIP-based phone solution handles multiple calls concurrently based on a pre-set ratio.

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Preview Dialer

The manual virtual call center software dialer lets you prepare for a call by reviewing contact records.
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Campaigns & Lists

VoIP phone solutions help you maintain multiple contact lists for different campaigns and boost conversions.

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Data Import

Import contacts in .csv, .xls, and .xlsx files as separate or single lists through the best VoIP phone solution.

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NDNC Registry

Avail VoIP phone solutions and Filter DNDs by cross-checking databases with the National Do Not Call Registry.

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Dashboards

The best call center software helps you monitor campaigns and agents with custom dashboards for real-time reviews.
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Reports & Analytics

With VoIP-based call center solutions, empower managers with standard/custom reports to improve agent performance.

Using VoIP Solutions with Office24by7

Ensure uninterrupted business operations while minimizing disruptions to customer service and internal communication. Upgrade your systems from traditional telephone lines for extensive features.

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HR Recruitment & Interviewing

Ensure streamlined interviews and go through all the prospects in an efficient manner. Make the right choice of candidates by using our comprehensive solutions. Conduct job or admission interviews, irrespective of candidates’ locations the best audio conferencing software.

Interview more candidates and access a wider talent pool. Have multiple interviewers be on the call at the same time. Interviewers can join from anywhere. Save time and money on travel.

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Deliveries, Cab Rides, & Directories

VoIP phone solutions ensure that the various parties can interact without compromising their privacy or revealing their identity. This makes your business efficient and seamless. Allow customers to call drivers, delivery executives, vendors, and vice versa through click-to-call.

Add click-to-call buttons in delivery, cab ride, or directory mobile apps. Safeguard either party’s identity by masking their phone numbers.

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Account Security & Card Fraud Alerts

Through VoIP solutions, send account alerts to help customers manage accounts. Ensure they have real-time information. From security flaws to account tampering in work-related environments, VoIP is the solution for all customer issues.

Send security alerts to ensure they know log-in and account access information. Send card transaction alerts to identify fraudulent transactions.

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Remote Working & Outsourcing

Promote work-from-home (WFH) culture by incorporating the best VoIP phone solution. Save time, energy, and cost on travel. Use conference calls to make announcements, broadcasts, and regular interactions. Enable efficiency and full-scale agility while working from home.

With the best tools and the right software, you can discuss project work, progress, escalations, concerns, sales figures, and sales pitches and ideate and strategize.

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Frequently Asked Questions

Voice over Internet Protocol (VoIP) is a technology that allows voice communication and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. It converts analog voice signals into digital data packets, transmits them over the internet, and reconverts them into audio at the receiving end.

VoIP phone solutions utilize various protocols, including:

  • Session Initiation Protocol (SIP): Manages the initiation, maintenance, and termination of communication sessions.
  • H.323: An older protocol suite for voice, video, and data conferencing.
  • Real-time Transport Protocol (RTP): Handles the delivery of audio and video over IP networks.
  • Skinny Client Control Protocol (SCCP): A proprietary protocol used by Cisco systems.
  • Inter-Asterisk eXchange (IAX): Used primarily for connecting Asterisk servers.

VoIP offers several benefits, including:

  • Cost Savings: Lower costs for long-distance and international calls.
  • Flexibility: Make calls from anywhere with an internet connection.
  • Scalability: Easily add or remove lines as needed.
  • Advanced Features: Access to features like video conferencing, call recording, and voicemail transcription.
  • Integration: Seamless integration with other business tools and applications.

Essential hardware for a VoIP system includes:

  • High-speed internet: Essential for clear voice quality.
  • VoIP Adapter (optional): Connects traditional phones to your internet.
  • Computer or Mobile Device: Can make calls directly.
  • Router: Handles VoIP traffic (QoS for better quality optional).

The Public Switched Telephone Network (PSTN) uses traditional circuit-switched technology for voice communication, relying on dedicated lines for each call. In contrast, VoIP uses packet-switched technology, transmitting voice data over the internet, which allows for more efficient use of resources and additional features.

Yes, most VoIP providers offer number porting, allowing you to retain your existing phone number when switching to their service. It's advisable to confirm this feature with your chosen provider.

VoIP call quality can match or even surpass that of traditional phone lines, provided you have a stable and high-speed internet connection. Factors such as bandwidth, network congestion, and hardware quality can influence call clarity.

During outages, service can be disrupted. To enhance reliability, consider:

  • Uninterruptible Power Supplies (UPS): To keep equipment running during short power outages.
  • Failover Solutions: Such as routing calls to mobile devices if the primary connection fails.

When selecting a VoIP solution:

  • Assess Your Needs: Determine the features and scalability required.
  • Evaluate Providers: Research reliability, customer support, and service quality.
  • Check Compatibility: Ensure compatibility with existing hardware and software.
  • Consider Costs: Analyze upfront costs, subscription fees, and potential savings.
  • Test the Service: If possible, use trial periods to assess call quality and features.

Security is crucial in VoIP implementations. Considerations include:

  1. 1. Encryption: To protect call data from eavesdropping.
  2. 2. Firewalls and Intrusion Prevention Systems: To safeguard against unauthorized access.
  3. 3. Regular Updates: Keeping software and hardware up to date to mitigate vulnerabilities.
  4. 4. Secure Network Configuration: Ensuring the network is properly configured to prevent attacks.

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