5 Best Zoho CRM Alternatives in 2023

5 Best Zoho CRM Alternatives in 2023

If you are someone using Zoho CRM software but are looking for something even better, then this blog is for you. 

Zoho CRM helps businesses and organizations with their overall business processes. Zoho Corporation was established in 1996 by our Indian Sridhar Vembu. The first product offered by Zoho was a project management software, however, they have later started offering CRM as well.

Zoho CRM is a good tool but just like every other software it has its own drawbacks and this has prompted various businesses to look for alternatives. 

In this article, we are going to see such Zoho CRM alternatives along with their pros and cons. You can go through it and pick the one that aligns with your requirement. 

Why Look for Zoho CRM Alternatives?

There are so many reasons why people are looking for Zoho CRM alternatives. The tool come with so many limitation. Here are some of its most reported cons that have been extracted from software market places.

Top 5 Zoho CRM Alternatives in the Market

Let us check the best Zoho CRM alternatives present in the market along with their pros and cons. This will give you a clear idea of which one would match with your business requirement. 

#1. Office24by7

Zoho CRM alternatives

What Is It?

Office24by7 is one of the best sales CRM providers in our country. It is a great alternative for Zoho CRM as it comes with even better features and at an affordable pricing. 

From small businesses to enterprises, Office24by7 comes in handy for everyone. Office24by7 sales CRM is packed with myriad of features that helps sales people, marketers and support teams in order to deliver what customers want and makes sure that every relevant touch point is accessed effectively.

Here are some of the most important features of Office24by7 Sales CRM that can help your business:

Zoho CRM alternatives
Lead Capturing

Lead capturing has to be the most important feature of a CRM. Now let us understand what lead capturing is. A business can get leads from various sources like website form, QR code, emails, calls on virtual numbers, etc. 

Sales CRM will capture every lead that comes from these different sources. Most of the CRM software like Hubspot CRM, Salesforce CRM have some limitations when it comes to capturing these leads. 

They usually miss the leads that are generated via virtual numbers or email marketing, etc. However, that is not the case with Office24by7. It is the best CRM that won’t let even one lead to slip through the cracks.

Data Deduplication 

Sales, marketing everything revolves around data. However, when you integrate data from multiple sources there are times when the data is repeated multiple times. Office24by7 will help in preventing this with the data deduplication technology.   

This way your sales team won’t reach out to the same leads multiple times and affect your relationship with them. This may seem like a minute issue but it can have a huge impact on your sales cycle.    

Lead Distribution

Capturing leads is one thing but distributing them effectively among the team members is another. This is one of the most complicated tasks in sales process. If this is not done right, it can become a big hassle for the sales team and leads as well.  

Office24by7 can help you in lead distribution process effectively. You can automate the entire process or give admin access to assign those leads to respective users as per their skills and talent.          

Mostly businesses have different users who excel talking and selling different types of products and services. If any lead is interested in one particular service, you can connect that lead to the agent who has complete idea of the service.    

This way, the lead will get clear details that they need and it would be possible to move the lead forward as well. Office24by7 offers two types of automatic lead distribution methods- Round Robin and Linear.

Apart from that you will always have feasibility to transfer the leads in the sales process as per your requirement.

Lead Score

Know which leads matter the most for your business and focus on them. Not every lead is equally beneficial and Office24by7 team know this. This CRM software will give a particular score for every lead depending on their interactions.

The leads with high score gets more priority when compared to others and this way your sales teams will be able to close the leads quickly.

Robust Integrations

Businesses usually deploy multiple tools to get their work done and it is important that the CRM that you are planning to use can be integrated with all of these tools.

This is where Office24by7 comes in handy. This CRM can be integrated with some of the best business software in the market without any limitations. 

Mobile CRM

With Office24by7, you can take your sales CRM anywhere you go. Your sales reps can download the app on their mobile and take it with them wherever they go. From lead entry to updating all the details, everything can be done directly via mobile.

There are so many amazing features in Office24by7 mobile CRM that makes it one of the best in the market. 

Hierarchical Monitoring 

Decision makers, CEOs, CXOs, managers will have hierarchical monitoring option. This way everyone would be able to observe and monitor the sales team performance in real time. 

Why Is It Important for Your Business? 

When you have access to the right sales CRM, your team would be able to do wonders. It is important for businesses to invest in a tool like Office24by7 which helps the entire sales team so stay one one page and be updated in real time. 

It became one of the best Zoho CRM alternatives because of the myriad of features it is bringing to the table. There can be so many tools like hubspot CRM, salesforce CRM available in the market, however, none of them aligns with the requirements of small business. 

Small business owners are forced to pay more for features that they don’t even use and this is changed with Office24by7. This tool is curated for both small business and enterprises. You just need to pay for the features that are important for your business. 

#2. SendinBlue

Zoho CRM alternatives

What Is It?

SendinBlue is one of the most reliable Zoho alternatives present in the market. This marketing and sales software helps in creating a collaborative work environment in the organization. 

Why Is It Important for Your Business?

SendinBlue can help you with email marketing, Facebook advertising and has various other marketing automation features that can aid your business. It comes quite close to Office24by7 when it is about collaborative setup for marketing and sales team.

However, it is quite pricey when compared to Office24by7.

#3. Insightly

Zoho CRM alternatives

What Is It?

Insightly is another amazing alternative of Zoho CRM and is much talked about in the market as well. It comes with some of the most important features. 

Why Is It Important for Your Business?

Insightly can also be used as a business intelligence tool providing extensive flexibility and functionality with data. However, this tool is on a bit expensive side and the features that it offers may not align with small and medium sized businesses. 

#4. HubSpot

Zoho CRM alternatives

What Is It?

HubSpot is an infamous name when it comes to marketing automation and sales CRM. There are so many businesses across the world that rely on this tool and has been able to leverage it to the fullest. 

Why Is It Important for Your Business?

HubSpot has so many amazing features and above all its integration capabilities are something that most of the businesses love about it. This software can be integrated with various business tools.

One will be able to access multipe features in one tool itself.

#5. PipeDrive

Zoho CRM alternatives

What Is It?

It is the best CRM for pipeline management and optimization. It is designed to help teams in making most of their leads and convert them into deals. It uses AI capabilities, intelligence software, and predictive data insights to get this done.

Why Is It Important for Your Business?

It has the best user interface that makes it easy for business owners to work around it. Apart from that the tool also comes with AI capabilities which can actually help in preventing the leads from falling through the cracks. 


Zoho CRM is a great sales CRM present in the market. However, it comes with huge drawbacks which has prompted most of its businesses to look for Zoho CRM alternatives. As you can see, there are so many such alternatives in the market that you can opt for and Office24by7 tops them all with its power-packed features and great customer service.

Don’t believe me, why don’t you give a call and see how Office24by7 can change the landscape of your business with their sales CRM.