Cloud Telephony

5 Questions to ask before choosing Cloud Telephony

Business decisions can make or break the future of your organization. Similarly choosing a Cloud Telephony service is critical to grow, as it lays the foundation to automate business communication. There are numerous companies offering Cloud Telephony Solutions with different features and benefits. Your needs of Cloud Telephony solutions are specific, but the multiple options to choose might confuse you.

So, how do you find the most appropriate Cloud Telephony service provider for your company? How do you compare between two providers? What are the basic parameters that you should look into? And more importantly what questions should you ask yourself before finalizing your decision?

In this blog, we will discuss five important questions that you should ask yourself before choosing a Cloud Telephony Service.

Does Cloud Software offer easy-going Integrations?

You choose Cloud Software to make your business communication more systematic. If the application does not integrate with your operating CRM then the stored information gets diversified, difficult to organize and forces you to purchase software to solve the problem. It is always a wise decision to get a flexible Cloud Solution facilitating easy integrations with any application and tools you use.

Is Cloud Software compatible to Mobile?

For every business customer communication is important as they accelerate the company’s performance. You need to have customer information in multiple gadgets you use for better efficiency. The Cloud Software that you choose must be operatable on your phone. With mobile compatibility in the form of mobile app can empower your team to work while travelling and go places with customer information; anywhere, anytime and help you monitor their performance in real-time.

Is Cloud Software secure to store unlimited data?

Securing customer database is priority of any business, as it resembles the brand’s trustworthiness. What if cloud software breaches the data security after updating all your business information? It can be a daunting experience, and you definitely don’t want to mess with your confidential information. So how do you determine the reliability of the Cloud Telephony provider in terms of security and support? It is of no use if the software demands most of your time for updates and fixing bugs risking your prospective business operations on-hold.

Is Cloud Software user friendly?

Spending a considerable amount on incorporating a Cloud Software into your existing business system and that requiring a technical expert to operate could add a budget burden to your business. Hence the chosen Cloud Software should be user friendly of being used by all from different verticals of different knowledge base like sales, customer support, technical and developer.

Is Cloud Software worthy of money?

Price tag plays a major role in decision making, but what if the Cloud Software you choose does not provide easy integrations with CRM and other application, is not mobile compatible, and require a techie support for carrying out process. At Office24by7 we recommend our clients to understand the functionalities of the Cloud Telephony software in detail and let price not influence your decision.

If the above information isn’t sufficient and you need to talk to an expert personally before making a decision, we are there for help. Our consultants would be happy to take a call at your convenient time.