Improve Customer Experience with Cloud Telephony

by Sep 26, 2018Cloud Telephony

Boost Customer Engagement | Office24by7

Customer Engagement is the key to growth continuously. Constant interactions can help you to develop a better understanding of consumer behavior and optimize your business strategy. Deeper insights into buying patterns increase the chances of converting leads into customers.  Higher customer engagement can make your business more efficient, improve customer experience and satisfaction, and help develop a loyal fan base.

So, how do you convert every customer experience as a testimony? How do you ensure your customers interact with you with ease? And more importantly, how do you make it easy for your team members to attend every call with equal importance?

Well…. it’s not as tough as it appears. All you need is an innovative customer communication technology that will work for you actively even when you are on leave. One such tool that can help you get started is Cloud Telephony. A communication automation solution on a single platform that can make all your customers, managers, team, and employees stay connected around the clock, professionally.

Office24by7, a Cloud Telephony Service Provider, offers innovative solutions to streamline the business communication process of all industry types at a competitive price with an instant installation process. With our solutions, you can propel your customer to reach your business hassle-free 24/7, aligning in a 360 angle a crystal clear communication automation process.

Here are some reasons why you should get a Virtual Phone for your business and how it helps you engage with your customers.


24by7 Availability

Being in the call queue for hours together to talk to a customer executive may not be a pleasing experience for your clients. A Virtual Phone system can align calls based on customer requirements, employee availability, and business reach-ability, minimizing customer inconvenience and increasing customer satisfaction. Automation enables your customers to reach you 24 by 7 through multi-frequency inputs and intelligent routing systems. When unavailable, your team notifies you via automated responses like SMS, Email, Voice mail, and Call forwarding.


Address Customer Needs at the Right Time

A telephonic system integrated with your working CRM lets your customer resolve queries before they arise. An easily integrated phone system can help you figure out the real need of the hour and solve the issue. Popping up customer information with detailed call history shall help your agent convince your customer with a better pitch.


Self Service

Cloud Telephony can harness communication mechanically – providing virtual assistance to customers to redirect themselves to a predefined location. This mechanized technology waves off the in-house reception mechanism of transferring calls, as callers can choose inputs from a predetermined menu and divert them to their chosen points for better service. 


Keep up efforts

Recording of all business calls provides an opportunity to improve communication and operational activities. It provides an efficient pathway to train employees, mannerisms, telephone etiquette, and much more, as conservation logs are the best way to identify the problem centers of an organization. Whether it’s the first call or call closing, Cloud telephony fortifies timeliness, customer expectations, contextual talks, follow-ups, update call status, transfer or loop conference calls, creating a balanced communication pipeline.


Scale up as you grow

Never let fluctuating call volumes ruin your business. Virtual Number configured with an IVR and Dialers helps you to receive and dial calls of any volume with very low call abandon rates. Fortunately, business growth builds a company with a headstrong brand creation. However, in today’s market, creating a brand image with an automation mechanism from a prospective service provider is not wallet-friendly.

Office24by7 provides a single communication automation platform to engage customers better with all kinds of customer analysis to correct missteps and plan future assessments to reap the best benefits. Our solutions are aimed at innovative technology and customer engagement, all for a reasonable price. If you wish for a customized package or want more about the service, call us at +91 7097171717 or Our consultant will be happy to help you.

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