Category: Call Center Software

Buyers Guide to Purchase Call Center Software Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, …

Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …

Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …

Our lives have been drastically altered as a result of the outbreak of the COVID-19 pandemic, which has provided us with a number of valuable life lessons as well …

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup a call center …

Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup …