Category: Call Center

Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …

Call center management can be classified into two main categories: organizing day to day activities and monitoring the operations. Mostly, the latter decides how successful a call center can …

Today, communication has become a multi-channel process with the latest innovations in the Information and Communication Technologies. Variety of new communication means like Text, Voice and Email have become …

“When we are looking at moments of truth, we need to make sure we are providing the best answer, delivering the right answer quickly and consistently, and doing so …

Choosing a best Call Center Solution that suits your company needs can be a daunting task.  With a huge space of Service Providers offering solutions with numerous features in …

Increasing need to communicate and ever-changing technological innovation has led to an effective way of dealing with customers. Businesses collect potential information to personalize marketing strategies. However, the use …

Businesses consistently apply innovative methods to understand customer needs, get insights and deliver a better experience. They review and compare analytical reports to spot black holes and performance gaps …

To accomplish the future needs of Organizations in terms of communication automation, Contact Centers must break away from the traditional operational styles and think of new ways to operate. …