Technological advancements are a never-ending process that keeps every firm on its toes. And the arrival of the “cloud” in the communication sector is one such revolution. Before cloud …
In today’s world, every customer prefers contacting customer service directly through calls. This is the best way for a company-customer interaction as the communication is direct and smooth. The …
The primary goal of a Customer Relationship Management (CRM) system is to improve existing customer relationships, discover new prospective customers, and reclaim former customers. A CRM system may be …
What exactly is cloud telephony? Cloud telephony is a method of delivering telephone apps as a hosted service via the cloud. It is a voice service that will not …
Cloud is not the ‘cloud of rain’, but a metaphor In the recent past, we are listening to the word ‘Cloud” more often and in a different context altogether …
Effective communication is the best means to ensure a good working relationship with customers as well as within the organization. Timely communication eases the processes, ensures a smooth workflow …
Customer Engagement is the key to grow continuously. Constant interactions can help you to develop a better understanding of consumer behavior and optimize your business strategy. With deeper insights …
Data is the king in a digitally connected world. Your business generates huge amount of customer information everyday. The key to have consistent growth of your company lies in …
