Hundreds of potential customers reach out to you on a daily basis, looking for the services and solutions you offer. Some of them like your product; some say we will think about it, while others are not interested at the moment. To run the business efficiently and generate profit, you need to capture all the information of every customer and should reach out to them through multiple channels regularly and most importantly attend every call with equal importance and energy. Additionally, you can record all conversations and call logs to analyze performance of your agents.
While it’s not impossible to do all things manually, it’s an inefficient way of performing business operations that brings down your profit. Cloud Solutions are innovative technological business solutions to help you move telephony infrastructure to could. It can help you connect with your customers through a single number, store large customer database, maintain records and protect customer privacy. Most importantly Cloud Telephony helps you save huge initial investment and automate business communication.
This blog post we will discuss why your business should use Cloud Telephony Solutions, which types of companies can use such solutions, when should you get and where can you find the service?
Why Cloud Telephony?
Cloud Telephony features helps you with a secured database. It automatically records caller information, keeps a track of conversations, update interaction status and maintain remarks securely making it available to agents at any point in time for quality check with less time and effort. This database is useful for organizations to evaluate agent’s performance, call histories, call abandon rates, resolutions rates and can import business actionable insights for future assessments.
An IVR makes your business 24by7 reachable. No matter at what time, customers reach you for queries, it intelligently routes calls based on time, skill, language, customer interests and call history. It enables customers to knock your business door and resolve issues. Queries after business hours can be handled with Voice Mail integrations, automated SMS and voice calls. Cloud Telephony is a business phone system that serves you even after your business hours.
Cloud Telephony enables integrations of any third party CRM via powerful API’s and Plug-ins. Cloud Solutions provide a customizable UI to businesses for streamlining business communication flow touching multiple verticals.
Cloud Telephony allows you use a single business number, a Virtual Number, making it easy for your customers to remember when they want to reach you. You can efficiently handle all business calls via one number; map multiple numbers of any formats at the back end. Hence pooling out analytical data of multiple channels becomes easy, track-able and offer flexibility to analyze the performance of varied channels comprehending ROI bringing in new tactics of enhancing business.
Who can use Cloud Telephony?
Banks and Financial Sector
Hotels and Restaurants etc.
When Cloud Telephony is needed?
Now that we know Cloud Telephony can help you boost profit generation of your company let’s discuss when is the right time to adopt such a solution.
If your agents struggle to import customer information, unable to handle a flood of incoming calls and are worried with lesser resolution rates. This is exactly when you should start using Cloud solutions. With a call initiation of customers, CRM integrations shall pop up information of queries; ticket raised, resolved issues, call logs, chat history, remarks and status updates in a single view for agents and makes the conversation smooth with a personalized customer experience.
You interfere of your agent’s conversation for quality check then Cloud Telephony can do wonders. Cloud Telephony automatically records every conversation for assessing the quality at leisure time or live monitoring tools help to check quality calls in real time.
If you are worried about privacy of customer or agents contact number, you can relax. With Number Masking feature, you can mask all of your business calls. While dialing an outbound call, your agents can see only the first four digits of your customer number. Your customers shall initiate a call via a business number and interact with your agents on their personal number. Let your business number bridge your agent’s – customer calls.
Where can you get Cloud Telephony?
With advanced Cloud Telephony features and with thousands of service providers, it might be a difficult task for you to choose a reliable provider. The decision to choose the service provider is finally yours. However, at office24by7 we recommend every business owner to dive deep into the details of services and the quality, post purchasing customer support. We firmly believe our customers are our brand ambassadors. In case you have any doubt related to Cloud Telephony, or how the technology can help your business, call us on +917097171717 or email us at firstname.lastname@example.org our consultants will be happy to help you.